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  • September 10–11, 2009 The 2009 Summit on White Belt Certification September 9, 2009 Earn up to 18 CPE Credits Improving Business Process Management to Drive Efficiency, Growth and Innovation You Will Learn How to: Implement a Successful Deployment Strategy for Continuous Process Improvement and Growth Garner buy-in and commitment at all levels in your organization to drive an effective Lean Six Sigma deployment Discover Effective Tools for Measuring Six Sigma Processes Identify process improvement tools, when to use them and their relevance within Six Sigma initiatives Gain a Competitive Edge with Voice of the Customer Techniques Stay a step ahead of the competition with an increased focus on your customers’ needs Enhance Innovation and Quality to Achieve Operational Excellence Implement DFSS methodologies to expand and drive innovative product development In Association with: Learn Lean, Six Sigma and Other Process Improvement Methodologies www.ASMIweb.com/L6S
  • Pre-Conference Workshop Wednesday, September 9, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Pre-conference workshops 8:30 Workshop Registration are hands-on, interactive sessions with specially 9:00 designed exercises Lean Six Sigma White Belt Certification and projects that have Our one day intensive White Belt Certification program is a basic course allowing corporate immediate application. executives to understand the underlying concepts, methods and tools needed for Lean Six Sigma deployment. These individuals will gain a solid understanding of the Lean Six Sigma With this full day methodology and how it can be applied to various projects. Attendees will learn how to utilize application session, you the key tools and techniques needed for a Lean Six Sigma deployment. Each attendee will be required to take a 30 minute examination at the conclusion of the course to make sure they will enhance your training have a working knowledge of the information provided. After completion of the course, they experience by establishing will receive their Lean Six Sigma White Belt Certification. a reference point of Key Learning Objectives: knowledge, language Understand the history and background of Lean Six Sigma and methodologies for Evaluate the core concepts of Lean and Six Sigma Maximize your understanding of the Lean Six Sigma methodology (focus on DMAIC the rest of the event. – Define, Measure, Analyze, Improve, Control) This workshop will dive Hear how to develop a project charter deep into strategic Learn how to identify non-value added steps in your processes planning to help improve Develop the skills needed to manage the culture change Understand how to use data property to effectively measures, analyze, improve and control your expertise and gain performance knowledge of practical Evaluate Voice of the Customer (VOC) techniques tools to implement from Examine the Cost of Poor Quality (CPQ) field experts. Enrollment Learn key data collection strategies Receive basic statistics, graphical analysis and Statistical Process Control (SPC) training space is limited, so register today to reserve 12:00 your place. Lunch Break 1:00 Lean Six Sigma White Belt Certification Continued 4:00 Workshop Adjourns ASMIweb.com/L6S Page 2
  • Day One Thursday, September 10, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments 8:30 Conference Registration and Continental Breakfast “Very informative. Information 9:00 Keynote Address that I can start Create a Continuous Process Improvement Culture in a Resistant Environment This inspirational keynote address will discuss proven best practices for deploying Lean Six using now.” Sigma against all odds. The presentation will cover implementation strategies that reduce Loretta Foley, VP of Business cycle time, while increasing quality and creating dramatic cost savings. Identify proven Processes, United Rentals strategies to overcome resistance and create stakeholder buy-in. Emerge from this session empowered to manage a culture change: Establish Lean/Six Sigma against hesitation and resistance Assess business problems and strategic initiatives to gain momentum Align your processes to measure productivity and sustain your deployments 10:00 Break & Refreshments 10:15 Move into the Future: Link Lean Six Sigma to Your Organization’s Strategic Plan Integrate Lean Six Sigma initiatives into your overarching strategic plan Develop strategies and objectives for deployment Make your process improvement initiative a critical part of your long-term strategic plan 11:15 Integrate Six Sigma, the Balanced Scorecard and Process Mapping to Optimize Performance Understand the key components of a Six Sigma project charter Learn how to prioritize Six Sigma charters to create a portfolio of value Link BSC, Six Sigma and process mapping to create value Who Should Attend: C Suite Executives Head of Operations VP/Director of Process Improvement Lean Six Sigma Deployment Leaders VP of Operational Excellence Lean Six Sigma Champions … and anyone involved in Lean Six Sigma or process improvement ASMIweb.com/L6S Page 3 View slide
  • Day One, Continued Thursday, September 10, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments “Good energy, 12:15 Lunch Break great sharing of examples.” 1:15 Leverage the Power of Lean to Inspire Innovation Throughout Your Company Rose Popiolek, VP of Quality Improvement, Remedi Sensor Care Engage employees with innovative approaches to everyday processes Eliminate waste to accelerate your team’s creative problem solving project capability Harness the power of Lean to reduce cost and improve quality in your organization 2:15 Break & Refreshments 2:30 Application Session Selecting and Utilizing the Correct Six Sigma Measuring Tools Lower costs, increased speed and improved quality are the end results of a successful Lean Six Sigma program. However, how do you measure your Lean Six Sigma performance and success? In this session, you will learn to: Identify a wide variety of tools you can immediately apply in your organization Document, share and manage critical process information correctly Utilize Six Sigma management system tools and processes to create an adaptive strategic planning process 4:00 Day One Adjourns Top 5 Reasons to Attend: 1. Deploy and Maintain Lean Six Sigma Top Line Methodologies in Your Company 2. Eliminate Waste and Process Variance to Achieve Bottom-Line Results 3. Harness Voice of the Customer Techniques to Stand Out Among Your Competition 4. Implement Lean Tools to Eliminate Waste and Increase Efficiency 5. Adopt Innovative Strategies to Boost Your Continuous Improvement Program ASMIweb.com/L6S Page 4 View slide
  • Day Two Friday, September 11, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments 8:30 Continental Breakfast “All topics were 9:00 clearly defined Keynote Address Best Practices for Designing and Sustaining a Lean Six Sigma Deployment with real world The proven model for deploying a successful process improvement initiative is to build an examples.” effective infrastructure, obtain executive commitment and involvement, and have your lead players working on projects full-time. This keynote address will include explanations of best Kirby Smith, SVP of IT, PRWT practices for managing and driving a Lean Six Sigma deployment, the pitfalls to avoid and Services, Inc. how to achieve organizational excellence through Lean Six Sigma. Maximize Lean Six Sigma business strategy and your organization’s leaders to facilitate a successful deployment plan Access resources and tap into expert insights to gain proficiency with process improvement tools Build collaboration among those delivering the information and those receiving the mentoring 10:00 Break & Refreshments 10:15 Integrate Six Sigma Methodologies into Project Management to Identify Opportunities Combine project management with Six Sigma practices to streamline business processes and achieve enhanced results Integrate Lean Six Sigma and project management to strengthen your organizational strategy Utilize measurement tools to evaluate how the project met or missed service objectives 11:15 Understand the Impact of a Kaizen Event Execute a Kaizen event to generate improved results quickly Engage team members by advocating the value of Lean methodology through Kaizen Learn how Kaizen supports Lean tools such as value stream mapping 12:15 Lunch Break ASMIweb.com/L6S Page 5
  • Day Two, Continued Friday, September 11, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Deploy Lean 1:15 Application Session Six Sigma Integrate Design for Six Sigma (DFSS) to Achieve Operational Excellence DFSS is used to design or re-design your product or service from the ground up. You can Strategy and implement DFSS to suit your business, industry and culture. Obtain high quality levels for new products and services by following a detailed DFSS methodology. Innovative Determine the needs of your customer and business to drive improved strategic decision making Techniques to Implement a DFSS framework with Voice of the Customer tools and simulation methods to Achieve Process increase your business product or service offerings Overcome barriers to implementation and engage project leaders to ensure Improvement enhanced results Goals 2:45 Break & Refreshments 3:00 Application Session Utilize Voice of the Customer (VOC) Techniques to Gain a Competitive Advantage Learn what questions to ask and how to ask them to gain a true understanding of the wants and needs of your customers. Discover how to decipher consumer intelligence and leverage it to implement new strategies that surpass your competition. Uncover methods to define and understand customers’ priorities and focus improvement efforts Create higher levels of customer satisfaction by educating your business on Lean Six Sigma VOC principles and tools Capture and utilize customer feedback to provide the best-in-class quality product or service 4:15 Conference Adjourns ASMIweb.com/L6S Page 6
  • In-House Training The 2009 Summit on Lean Six Sigma for Service and Transactional Environments One of the more popular vehicles for accessing the ASMI’s process improvement educa- tion curriculum has been on-site delivery of training. On-site training allows you to tailor the course content to directly relate to your team’s needs. More importantly, the Institute’s on-site training and certification courses draw examples from your organization and typically use a “case study” project that can be used as an actual work product for your team in the future. Institute training managers stand ready to help define your needs and craft a customized in- house training program for you and your team. The following is a list of some of the areas the Council specializes in delivering on-site: Organizational Needs Assessments Lean Tool Training Lean Six Sigma Executive Overview Lean Six Sigma Champions Certification Lean Six Sigma Yellow Belt Certification Lean Six Sigma White Belt Certification Lean Six Sigma Green Belt Certification Lean Six Sigma Black Belt Certification Lean Six Sigma Master Black Belt Certification Rapid Improvement Event, Facilitation and Execution (Kaizen Events) Executive Level Trainings and Certification For more information about in-house training and certification options, please contact Jennifer Mueller at 703-894-0920 x 217 or e-mail her at Mueller@performanceweb.org. Align Your Lean Six Sigma Initiative to Your Organizational Strategy Sponsorship Opportunities As a conference and training provider, The American Strategic Management Institute is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solution providers. The Institute offers four different pre-designed sponsorship packages: Event Co-Sponsor Luncheon Sponsor Session Sponsor Exhibit Booth Sponsor For more information on sponsorships or to get started, contact Jessica Ward at 703-894-0920 or Ward@PerformanceWeb.org ASMIweb.com/L6S Page 7
  • Logistics & Registration The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Venue and Hotel The 2009 Lean Six Sigma Summit for Service and Transactional Environments will be held at the Performance Institute’s Training Registration Form Center in Arlington, VA, just one block east of the Courthouse stop on the Orange Line of the DC Metro. A public parking garage is located To Register, call 703-894-0920, Fax this Form to: 703-894-0482 or inside of the building for $10/day. Continental breakfast, refreshments Visit www.ASMIweb.com/L6S and lunch will be provided for delegates on each day. The Performance Institute Conference Center Yes! Register me for the 2009 Summmit on Lean Six Sigma for Service and 1515 N. Courthouse Rd., Suite 600 Transactional Environments Arlington, VA 22201 Add the White Belt Certification 703-894-0920 Please call me. I am interested in a special Group Discount for my team A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $233.00 until Delegate Information August 9, 2009. Please call the hotel directly and reference code “Lean Six Sigma” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro Name Title station. Please ask the hotel about a complimentary shuttle that is also available for your convenience. Organization Dept. Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Arlington, VA 22209 Address Phone: 703-528-2222 / 1-800-321-2211 www.courtyardarlingtonrosslyn.com City Hotel and travel costs are not included in tuition. Tuition & Group Discounts State Zip The tuition rate for attending the The 2009 Lean Six Sigma Summit for Service and Transactional Environments is as follows: Telephone Fax Offerings Early Bird Regular Rate Conference $1499 $1599 Email White Belt Certification $599 $599 * For the Early Bird Rate, Register by July 1, 2009 Payment Information To learn more about group discounts at the 2009 Summit on Lean Check Purchase Order / Training Form Credit Card Six Sigma for Service and Transactional Environments, please contact David Yerks at 858-866-9381 or email him at Yerks@ManagementWeb.org. Credit Card Number CPE Credits Delivery Method: Group-live Program Level: Beginner Expiration Date Verification no. Prerequisites: None Advanced Prep: None CPE Credits: Up to 18, 6 per day The American Strategic Management Institute (ASMI) is registered with the National Name on Card Billing Zip Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Please make checks payable to: The Performance Institute Complaints regarding sponsors may be addressed to the National Registry of CPE Priority Code: B282-ONCAT Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org. Cancellation Policy Quality Assurance is not responsible for speaker changes, but will work to ensure a For live events: ASMI will provide a full refund less $399 administration ASMI strives to provide you with the most productive and effective comparable speaker is located to participate in the program. fee for cancellations four weeks before the event. If cancellation occurs educational experience possible. If after completing the course you If for any reason ASMI decides to cancel this conference, ASMI within two weeks prior to conference start date, no refund will be issued. feel there is some way we can improve, please write your comments accepts no responsibility for covering airfare, hotel or other costs Registrants who fail to attend and do not cancel prior to the event will be on the evaluation form provided upon your arrival. Should you feel incurred by registrants, including delegates, sponsors and guests. charged the entire registration fee. dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days Discounts All the cancellation requests need to be made online. Your confirmation after the end of the training to: • All ‘Early Bird’ Discounts must require payment at time of registration email contains links to modify or cancel registrations. Please note that the and before the cut-off date in order to receive any discount. cancellation is not final until you receive a written confirmation. ASMI: Quality Assurance • Any discounts offered whether by ASMI (including team discounts) 1515 N. Courthouse Road, Suite 600 Payment must be secured prior to the conference. If payment is not must also require payment at the time of registration. Arlington, VA 22201 received by the conference start date, a method of payment must • All discount offers cannot be combined with any other offer. be presented at the time of registration in order to guarantee your Note: As speakers are confirmed six months before the event, some • Discounts cannot be applied retroactively participation at the event. speaker changes or topic changes may occur in the program. ASMI