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Connected Care & the e-Patient: How to Protect Patient Data in an Increasingly Social Healthcare Industry
About Perficient Perficient is a leading information technology consulting firm serving clients throughout North America. We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities.
20 major market locations throughout North America
Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans, Philadelphia, San Francisco, San Jose, St. Louis and Toronto
Dedicated solution practices
500+ enterprise clients (2010) and 85% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards
Steve Nitenson , RN, BSN, MS(CIS), MBA, PhD, is a Sr. Solutions Architect with Perficient. Steve has 25 years of experience and expert knowledge in the area of current and emerging EMR/EHR technologies, including HIPAA 5010 and ICD-10.
Michael Porter is Principal for Portal, Social, and Collaboration solutions at Perficient. Michael has 13 years of experience with portal and content management projects helping clients understand and take advantage of the value provided by web technologies.
Anand Sangtani is a Solution Architect with the Oracle Technology National Practice at Perficient. Anand has 15 years of experience in the delivery of complex portal and web application solutions in diverse industries including healthcare.
Rapidly shifting role of the patient within the traditional Ambulatory and In-Patient delivery of care model
There is increased patient demand for:
Easier access by patients to healthcare professionals
Easier access to Online Healthcare information by the patient
Online access by patients to “Alternative” care modalities
Online “chat” communication with healthcare professionals
Contain costs and improve the quality of patient care experience
Bridging the “information gap” between the healthcare provider and patient
Innovations in social media, collaborative technologies, tele-medicine, tele-monitoring, and mobile technologies provide healthcare, professionals/organizations and patients with the ability to reach out to each other seeking cost effective healthcare services.
Strives for a one to many approach to communication
Tries to add an interactive dialog to the communication
Think: hospital tweeting about national recognition
Think: Surgery center blogging about a new system or service that differentiate them from the competition
Interactivity comes from re-tweeting, commenting, providing a linkback, etc.
Be aware of the difference between Social Media and Social Networking. Both use the same technologies but for slightly different ends. Examples of share buttons common to many social web pages. Image from wikipedia.org
Recently received national recognition for being one of the top 10 medical centers treating fractured hips
As part of a comprehensive social media plan, they create blog posts and informative videos to continue to leverage thought leadership, gain more interest from prospective patients, and maintain their national recognition
To engage the public, they send a community tweet with a link to the hospital story on the homepage of the medical center
Stop at Booth No. 1274 for demonstrations and discussions on:
Meaningful Use Stage 2 and Beyond
Preparing for Accountable Care
ePatients & Connected Health
Business Intelligence & Data Strategy
Mobile Health & Telehealth
PHI & Data Security
Pick up the famous Perficient flashing glasses! Enter to win an iPod Touch, Xbox 360 with Kinect, gambling chips and much more!
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Thank You! Steve Nitenson Sr Solutions Architect - Healthcare, Perficient [email_address] http://blogs.perficient.com/healthcare/blog/author/snitenson/