Network Services Company: Using Portal and Collaboration to Bring Value | Portal Excellence Conference 2009
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Michael Porter, Principal, Portal and Collaboration Solutions at Perficient, along with Paul Roche, CIO Network Services Company, presented this at IBM Portal Excellence Conference on Wednesday, ...
Michael Porter, Principal, Portal and Collaboration Solutions at Perficient, along with Paul Roche, CIO Network Services Company, presented this at IBM Portal Excellence Conference on Wednesday, October 14, 2009.
In a continuing effort to deliver value-added services and provide access to timely and relevant information, Network Services wanted to provide its employees, members and customers a central place with personalized access to Network Services' applications and information. They also wanted to provide self-service collaboration tools and automate the submission of key forms.
Network Services teamed with Perficient, an IBM Premier Business Partner, to deploy IBM portal and collaboration software
including WebSphere Portal Server, Lotus Web Content Management, Lotus Quickr and Lotus Forms.
The first of two portals deployed focused on enabling business user management and publication of content for Network
Services' public website (http://www.nsconline.com), including information about customer segments served, products and services provided, and member organizations. Among other benefits, the new portal improved the time-to-market for company information and placed realtime control and ownership of content in the hands of business users.
Deployed in a matter of weeks, the second portal focused on providing members a secure, central point of access to
applications, reports and content with single sign-on and member self-service management of their user accounts. The portal provided members more efficient access to the applications and information most relevant to them while reducing administrative costs through delegated user administration. This new portal and collaboration platform based on IBM software is key to realizing Network Services' goals for reducing cost, empowering self-service, improving time-to-market, and improving member and customer satisfaction.
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