Network Services Company: Using Portal and Collaboration to Bring Value | Portal Excellence Conference 2009

Session S17 Network Services Company: Using Portal and Collaboration to Bring Value Speaker(s): Leo Radovsky, Michael Porter

Agenda

Introduction

Business Requirements

Project Goals

Solution Deployed ( http://www.nsconline.com/ )

High Level Architecture

Project Results

Lessons Learned & Future Plans

Background

Network Services is a member-owned organization of more than 75 best-in-class member-distributors with combined annual revenue over $15 billion. Our goals are to utilize national account solutions that:

Reduce the total supply chain costs of our multi-site customers

Network of distributors throughouth the United States.

Improve the service levels that these national customers provide to their customers

Before the Portal

Dated web site

Multiple websites/profiles

Lack of collaboration

Hard to update/modify

Static “irrelevant” content

Lack of access rights

IT is the content owner

Functional Limitations

Business Requirements: Process

Started with Roadmap

Wanted to align portal technology to the needs of the business

Created a vision with senior management

Dove into pain points and priorities with various organizations

Created a roadmap before kicking off the first project

Business Requirements: Vision

Members

Network Services Employees

National Account Customers

Prospects

National Account

Members

Suppliers

Branding

Current web site

Communication Facilitate communication for all departments

To all constituents

Decrease costs through “the grease” of communication

Implementation Process

Reports

Content

Grow National Account Sales business

Constituents Strategies

Roadmap

Roadmap is starting point

Things will change

Combination of

Business objectives

Technical dependencies

Need to be realistic

Challenges

Scope

Don’t boil the ocean at once

Org Preparedness

New technologies

New way of doing business

Skill Set

Adopting Portal Concept

Content

Legacy Applications

Commerce systems

Databases

Other Projects Dependencies

Project Goals:

Phase I

Company Website

Phase II

Member Access Portal

Phase III

Employee Portal

Phase IIII

Supplier Portal

Phase 1 Phase 2 Phase 3

Project Goals:

Phase I

Company Website

Redesign

Portlets

Content

Communication

Content Publishing Process

Project Approach

Team formation

Software/Hardware Requirements

Environment Installation/Configuration

Business Requirements

Scope/Phases/Timelines

Technical Requirements

Development

Deployment

Support

Project team

Executive Team

Steering Committee

Technology Team

Perficient

Portal Architect

Portal Specialist

PM/BA

Visual Designer

NSC

Portal Program Mgt

Portal Technical Architect

Portal Information Architect

Systems/Networks

DBA

Content/Design/Usability

Deployed Solution

Software

Portal

Quickr

WCM

LDAP

Database (SQL, DB2)

Development standards

J2EE v1.3 (JDK v1.4)

WebSphere Portlet Factory v6.0

WebSphere Dashboard Framework v6.0

Deployed Solution

Physical

Virtual Machines

Dev/QA/Production

Implementation

Phase I www.nsconline.com

Design

Theme and Skins

UI Specs

Implementation

Content

Templates

Publishing Workflows

Syndication

Implementation

Portlet - Contact Us

Use Cases

Layout

Functionality

Implementation

Portlet - Member Locator

Use Cases

Layout

Functionality

3 rd party software integration

Implementation

Project Goals:

Phase II

Company Portal/Member Access

Redesign

SSO

Self-administration

Custom Roles/Content Access Rights

Role-driven content

Legacy Apps “portletized”

New Applications

Phase 1 Phase 2 Phase 3

Project Goals:

Phase II

Redesign

Project Goals:

Phase II

SSO

Project Goals:

Phase II

Self-administration

Project Goals:

Phase II

Custom Roles/Content Access Rights

Project Goals:

Phase II

Role-driven content

Project Goals:

Phase II

Legacy Apps “portletized”

New Applications

Results

Company Image/Branding

Fresh/Relevant Content

Easier to Modify/Administer

Dynamic/Scalable Framework

Lessons Learned

Develop Vision

Develop Roadmap

Develop Team

Prioritize Change Requests

Timelines

Integration

Rollout lessons

Training

Questions

Additional Information and Resources

WebSphere Portal – IBM Site

http://www-3.ibm.com/software/genservers/portal/

WebSphere Portal Business Solutions Catalog

http://catalog.lotus.com/wps/portal/portal

Websphere Portal Developer’s Zone

http://www-106.ibm.com/developerworks/websphere/zones/portal/

Product Documentation and WebSphere Portal Wiki

http://www-3.ibm.com/software/genservers/portal/library/

http://www-10.lotus.com/ldd/portalwiki.nsf

Education

http://www-01.ibm.com/software/lotus/training/portalofferings.html

WebSphere Portal Blog

https://www.ibm.com/developerworks/mydeveloperworks/blogs/WebSpherePortal/

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Network Services Company: Using Portal and Collaboration to Bring Value | Portal Excellence Conference 2009

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