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Learn How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engagement

by on Nov 20, 2013

  • 1,112 views

The presentation will discuss key components of Memorial Hermann’s deployed CRM solution: ...

The presentation will discuss key components of Memorial Hermann’s deployed CRM solution:

Community outreach for potential patients to attract and track their interactions with the hospital, and to ultimately obtain more patients

Specialty group on-boarding process to automate the method of bringing rehab patients into the system for both inpatient and outpatient tracking

Call center technology replacement from an older stand-alone system to a connected CRM system, allowing the hospital to track inquiries concerning events and patient referrals via the phone and online

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Learn How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engagement Learn How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engagement Presentation Transcript