Lync online: How the cloud is changing the way we communicate
 

Lync online: How the cloud is changing the way we communicate

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An in-depth slideshare on Lync Online and Lync Hybrid functionality, requirements and best practices to help you decide if Lync Online is the right fit for your organization. You will learn all about ...

An in-depth slideshare on Lync Online and Lync Hybrid functionality, requirements and best practices to help you decide if Lync Online is the right fit for your organization. You will learn all about Lync hybrid - from a functionality review and required on-premises infrastructure components, to account migration best practices. You will see:

Feature comparisons of Lync 2013 on-premises vs. Lync Online

Voice, conferencing and ACP integration considerations

Information about the option to deploy a hybrid Lync environment

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Lync online: How the cloud is changing the way we communicate Lync online: How the cloud is changing the way we communicate Presentation Transcript

  • Lync Online: How the Cloud Is Changing the Way We Communicate Presented by Keenan Crockett & Trevor Miller facebook.com/perficient twitter.com/Perficient_MSFTlinkedin.com/company/perficient
  • Perficient is a leading information technology consulting firm serving clients throughout North America. We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities. About Perficient
  • • Founded in 1997 • Public, NASDAQ: PRFT • 2013 revenue ~$373 million • Major market locations including Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los Angeles, Minneapolis, New Orleans, New York City, Northern California, Oxford (UK) Philadelphia, Southern California, St. Louis, Toronto and Washington, D.C. • Global delivery centers in China, Europe and India • >2,100 colleagues • Dedicated solution practices • ~90% repeat business rate • Alliance partnerships with major technology vendors • Multiple vendor/industry technology and growth awards Perficient Profile
  • BUSINESS SOLUTIONS Business Intelligence Business Process Management Customer Experience and CRM Enterprise Performance Management Enterprise Resource Planning Experience Design (XD) Management Consulting TECHNOLOGY SOLUTIONS Business Integration/SOA Cloud Services Commerce Content Management Custom Application Development Education Information Management Mobile Platforms Platform Integration Portal & Social Our Solutions Expertise
  • Our Microsoft Practice
  • Unified Communications Experience • Two Lync Masters on staff • One of only three partners to be an Office 365 Fast Track • Packaged service offerings focused on: • Office 365 • Lync Voice • System Center • Experience with on-premises, cloud and blended deployments • Over 500k cloud users deployed to date • Published O365 book in FY13 • Strategic partnerships with AudioCodes, Dell Software Group, Clarity Connect, Proofpoint
  • Our Speakers Trevor Miller| Senior Technical Consultant • 6 years of experience building and managing corporate IT solutions for companies within the healthcare and insurance industries • 3 years of experience delivering Microsoft UC solutions to companies, both large and small, across all industry verticals • Contributor to Microsoft UC ecosystem through regular blogging Keenan Crockett | Lync Team Lead & Senior Solution Architect • Microsoft Certified Master - Lync Server, over 9 years of IT consulting experience focused on UC, has deployed Lync for some of the largest global companies • Responsible for selling and delivering UC solutions for complex business environments • Supervises all Lync team members and provides architecture, escalation and oversight for large and complex UC projects
  • Agenda • Lync 2013 on-premises vs. Lync Online – Feature comparisons • What is Lync Hybrid? – Infrastructure required – Management best practices and limitations • Voice, conferencing and ACP integration consideration – Bandwidth – Global region considerations – New third party add-ons • Customer migration scenarios
  • Lync 2013 On-Prem vs. Lync Online • Similar Features – Instant Messaging/Presence – Mobility access – P2P audio & video calling – Web conferencing – PowerPoint rendering (Office Web Apps) • Features available in both, but slightly different – Archiving – Dial-in conferencing – Federation – Photo management • Features only available with Lync 2013 on-prem – Enterprise Voice (Lync as the telephone) – Call Admission Control (CAC) and Quality of Service (QoS) – Persistent Chat – Monitoring/QoE Reports – 3rd party application integration Lync Server 2013 & Lync Online Service Description http://technet.microsoft.com/en-us/library/lync-online-service-description.aspx
  • Lync 2013 On-Prem vs. Lync Online Deeper look at the features available in both, but slightly different – Archiving • On-prem content that can be archived: – Peer-to-peer instant messages – Multiparty instant messages (Lync meetings) – Excluding Persistent chat – Conference content, including uploads and conference actions, (users joining, leaving, etc.) – Conference whiteboards and polls • On-prem archive store options: – SQL Backend – Exchange Server 2013 • Lync Online content that can be archived: – Peer-to-peer instant messages – Multiparty instant messages (Lync meetings) – Excluding Persistent chat • Lync Online archive store options: – User-level archiving is controlled by a combination of the user’s Lync Online client policy and the Exchange mailbox In-Place Hold attribute
  • Lync 2013 On-Prem vs. Lync Online Deeper look at the features available in both, but slightly different – Dial-in conferencing • On-prem options: – Integrate Lync on-prem with an existing PBX or provision new telco circuits (PRIs/SIP Trunks) directly into Lync • Lync Online options: – Purchase service from a certified audio conferencing provider (ACP) – InterCall, PGi, and BT • Lync OIP - http://technet.microsoft.com/en-us/lync/fp179863 – Federation • On-prem options: – Skype, MSN, AOL, Yahoo!, and XMPP • Lync Online options: – Skype, MSN – Photo management • On-prem options: – Active Directory, Exchange 2013 EWS, (new) URL option • Lync Online options: – Active Directory, Exchange 2013 EWS
  • Lync On-Prem Example Datacenter DMZ Main Datacenter External Firewall Lync StandardEdition Mediation, A/V Server, Monitoring, Archiving Cisco Phones Threat Management Gateway (Reverse Proxy) Office Web Apps Farm Lync Edge Server SIP & Media HTTPS Cisco Phones Branch Offices Internal Firewall SIP & Media HTTPS Cisco Phones Cisco Phones Cisco Phones Cisco Phones Cisco Phones Cisco Infrastructure Cisco Phones Remote Users SIP & Media PSTN
  • Lync Online Example Datacenter DMZ Main Datacenter External Firewall Cisco Phones Active Directory Federation Services Proxy HTTPS Branch Offices Internal Firewall HTTPS Remote Users Active Directory Federation Services DirSync H L B H L B SQL Server Backend Active Directory Domain Controllers Office 365 Environment Windows Azure AD Exchange Online Lync Online SharePoint Online Office Pro Plus Federation Services Internal Lync Client DNS Queries 1. Lyncdiscoverinternal.perficient.com 2. _sip._tls.perficient.com  3. Sip.perficient.com External Lync Client DNS Queries 1. Lyncdiscover.perficient.com 2. _sip._tls.perficient.com  3. sip.perficient.com
  • Lync Hybrid • What is Lync Hybrid (aka shared SIP domain)? – A deployment in which some Lync users are homed on-premises and some are homed within Lync Online, but all users share the same SIP domain – Pure hybrid scenario offered as a new feature with Lync 2013 back end within Lync Online • Originally, Lync 2010 offered split domain hybrid where users homed in Lync Online were required to have a separate SIP domain • What about Lync Hybrid Voice? – Deployment scenario that allowed users homed within Lync Online to use on-premises Lync infrastructure for voice calling to/from the PSTN • Officially deprecated as of May 2013
  • Lync Hybrid • What infrastructure is necessary to support Lync Hybrid? – Lync On-prem • Lync 2010 Edge server(s) w/ Lync 2010 pool(s) • Lync 2013 Edge server(s) w/ Lync 2013 pool(s) • Reverse Proxies • Optional: – SQL Servers – Hardware Load Balancers – Office Web Apps (optional) – Group/Persistent Chat servers (optional) – Office 365 • Active Directory Federation Services (ADFS) • DirSync • SQL Server Backend • Hardware Load Balancers
  • Lync Hybrid Example Datacenter DMZ Main Datacenter External Firewall Cisco Phones Active Directory Federation Services Proxy HTTPS Branch Offices Internal Firewall HTTPS Remote Users Active Directory Federation Services DirSync H L B H L B SQL Server Backend Active Directory Domain Controllers Office 365 Environment Windows Azure AD Exchange Online Lync Online SharePoint Online Office Pro Plus Federation Services Threat Management Gateway (Reverse Proxy) Lync Edge Server Lync StandardEdition Mediation, A/V Server, Monitoring, Archiving Office Web Apps Farm Internal Lync Client DNS Queries 1. Lyncdiscoverinternal.perficient.com 2. _sip._tls.perficient.com  3. Sip.perficient.com External Lync Client DNS Queries 1. Lyncdiscover.perficient.com 2. _sip._tls.perficient.com  3. sip.perficient.com
  • Lync Hybrid • Management Best Practices and Limitations – Online users managed through Lync Online web GUI and Lync Online PowerShell • Lync Online web interface limited in overall management scope • Accounts must be created within on-premises Active Directory and synchronized to Office 365 via DirSync before management is available – Contact Lists • Up to 1,000 entries supported within Lync Online • Up to 200 entries supported for migration from Lync on-premises to Lync Online – Migration of contacts completed alphabetically from A-Z
  • Lync Hybrid • Management Best Practices and Limitations – Policies • Configurable but not customizable • Presence policies – “Maximum followers reached” – Lync Online presence policy setting might be too low for some customers • Conference policies – Hundreds of different policies separated by geographic region, Office365 license tier level, and feature enablement • External access policies equivalent to on-premises policy availability • Client policies – Pre-created policies available, but very limited in scope – No control over pictures, emoticons, customized Enterprise Help URL, etc. – Dial-In Conferencing • Supported within Lync Online through a qualified audio conferencing provider
  • Voice, Conferencing & ACP Considerations • Do you need to integrate with your existing PBX (Cisco, Avaya, etc.)? – Yes  Lync on-prem or possibly a combination of Lync Hybrid • Do you want to replace your existing PBX (Cisco, Avaya, etc.)? – Yes  Lync on-prem or possibly a combination of Lync Hybrid • Do you want to reduce your yearly spend on outsourced dial-in conferencing? – Yes  Lync on-prem or possibly a combination of Lync Hybrid – Remember with Lync Online, there is still a yearly outsourced ACP integration expense – What is the concurrent call volume and circuit utilization today compared to expected levels? – Do you have PRIs and/or SIP trunks? – Understand ingress/egress points compared to user locations
  • Voice, Conferencing & ACP Considerations • Are you worried about the bandwidth necessary to support on-prem dial- in conferencing? – If Lync on-prem is selected, new third-party software has been developed by ACPs that can integrate into Lync on-prem and pump the audio stream into the Lync MCU via federation (instead of PRIs or SIP trunks) – Intercall ECC Lync Edition or Level 3 (soon) • Do you have a global/regional footprint and are looking to use Lync Online for all dial-in audio conferencing? – Review your Office 365 tenant location and the ACP (Intercall, PGi, or BT) conferencing hub integration points – For example, if Office 365 tenant is located in NA, it’s possible all ACP traffic must originate from the tenant’s regional hub
  • Customer Migration Scenario 1 Scenario: – Customer has OCS 2007 R2 deployed and is looking to move to Lync Online Requirement: – Customer would like to retain contacts from OCS 2007 R2 to Lync Online – Customer uses OCS 2007 R2 for IM/presence and federation, but does not use Live Meeting conferencing functionality
  • Customer Migration Scenario 1 Recommendation: 1. Deploy Lync 2013 on-prem, ADFS, and DirSync a. Recommended way to migrate contacts from OCS 2007 R2 on-prem to Lync Online 2. Deploy specific Lync 2013 on-prem DNS records 3. Develop communication, training, and software deployment strategy 4. Migrate users from OCS 2007 R2 to Lync 2013 on-prem 5. Upgrade Communicator clients to Lync 2010/2013 6. Enable Lync Hybrid mode 7. Grant Lync Online (Plan 2) rights and policies in Lync Online Admin portal/PowerShell 8. Migrate users from Lync 2013 on-prem to Lync Online 9. Disable Lync Hybrid mode 10. Decommission Lync 2013 on-prem servers a. ADFS & DirSync will remain for Lync Online and other services (Azure, Exchange Online, SharePoint Online)
  • Customer Migration Scenario 2 Scenario: – Customer has OCS 2007 R2 deployed and is looking to move to Lync Online Requirement: – Customer will not be migrating contacts from OCS 2007 R2 to Lync Online – Customer uses OCS 2007 R2 for IM/presence, federation, Live Meeting, and Dial-In auto conferencing functionality
  • Customer Migration Scenario 2 Recommendation: 1. Deploy ADFS and DirSync 2. Deploy specific Lync Online DNS records 3. Develop communication, training, and software deployment strategy 4. Provision ACP contracts and conferencing info 5. Grant Lync Online (Plan 2) rights and policies in the Lync Online Admin portal/PowerShell 6. Grant dial-in conferencing information in the Lync Online Admin portal/PowerShell 7. Upgrade Communicator clients to Lync 2010/2013 a. New clients will adhere to new DNS records
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