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Establishing a Successful Multi-Shore Support Arrangement

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This presentation covers the following aspects of enterprise IT support related to off-shore or multi-shore outsourced solutions. …

This presentation covers the following aspects of enterprise IT support related to off-shore or multi-shore outsourced solutions.
- Types of support models
- All hail the ‘Service Level Agreement’ - SLA
- Process: Assessment -> Transition -> Steady-State
- Top 5 things to absolutely ‘get right’
- Avoiding long term erosion of quality and savings

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