Establishing a Successful Multi-Shore Support Arrangement

1,450 views

Published on

This presentation covers the following aspects of enterprise IT support related to off-shore or multi-shore outsourced solutions.
- Types of support models
- All hail the ‘Service Level Agreement’ - SLA
- Process: Assessment -> Transition -> Steady-State
- Top 5 things to absolutely ‘get right’
- Avoiding long term erosion of quality and savings

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,450
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
23
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

×