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12 Things Not to Do on a Portal Project
 

12 Things Not to Do on a Portal Project

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We’ve all attended our share of webinars and conference sessions talking about best practices in portal and collaboration projects and the things everyone should do to ensure their portal is a ...

We’ve all attended our share of webinars and conference sessions talking about best practices in portal and collaboration projects and the things everyone should do to ensure their portal is a success. But what about the bad ideas? The things you shouldn’t do?



In addition to delivering 500 successful portal projects and developing many industry best practices in the process, Perficient has also cleaned up several messes left by others and learned a few things about what you shouldn’t do when implementing a portal.



Join us for a humorous look at the top 12 craziest and "worst practices" organizations have used to deliver unacceptable web and work experiences and the best practices they could have followed to make them exceptional.



Topics include:

• How to lose your homepage

• When not to use a portal

• Methodology for methodology’s sake

• The never ending strategy

• Is best of breed always best

• And seven more!

Presenter Michael Porter is Principal in Perficient's National Portal Practice and has been delivering successful portal and collaboration solutions for more than 15 years.

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    12 Things Not to Do on a Portal Project 12 Things Not to Do on a Portal Project Presentation Transcript

    • 12 Things Not to Do on a Portal Project
    • Our Speaker
      Michael Porter
      Principal for Portal and Collaboration
      Perficient
      13 years' experience with portals and content management
      Many multi-million dollar portal implementations for some of the world’s largest companies.
      Michael supports Perficient’s sales and marketing organizations through the creation of industry-leading services that help clients understand their enterprise portal
      He has helped to position Perficient as one of the top providers of strategic portal solutions and is regularly asked to speak at industry and partner events.
      Prominent blogger at blogs.perficient.com/portals
      Follow Mike on Twitter @PorterOnPortal
      2
      An audio/video recording of this webinar is available at Perficient.com/Webinars
    • But the Business Asked for It!How to avoid using the great capabilities portal has out of the box
      Well known company needed to revamp intranet
      Corporate Communications driven portal
      Had requirement that business could change everything without IT input
      They had purchased TeamSite (Not everybody is perfect!)
      Had several other common requirements such as
      Clicking the logo takes you to the home page
      If you are on the home page the logo is not clickable
    • 4
      But the Business Asked for It!How in the world do I make that darn logo non-linkable?
      To make the logo non linkable, the implementer….
      Wrote ½ a page of JavaScript code
      It dynamically inspected the URL to see if “Home” was in the path
      Somehow it had an AJAX call in there
      After looking at it for 5 minutes, I had no idea how it really worked
      Portal has this great thing called an API
    • 5
      But the Business Asked for It!How do I let them change the names of the top level navigation?
      Created top level pages in portal and assigned custom unique names
      Hardcoded <portalNavigation:urlGeneration contentNode=“<unique name”> tags in theme to generate links
      For each of those unique names
      Made a service call to retrieve content from Interwoven TeamSite for the label
      Replaced the page name defined in portal with the name returned from TeamSite
      So now…
      Changing the order of the tabs requires a code change in the theme
      Adding a new tab is a code change
      The out of box localization capabilities are useless
    • 6
      But the Business Asked for It!And now the easy way to do it.
      And now the navigation is re-ordered with the Spanish Human Resources title.
      Use Profile Management to change my language to Spanish.
      Great thing called the Manage Pages Portlet – Create pages and reorder them.
      Use Page Properties to set title, unique name, and friendly URL
      Use it to easily re-order.
      Could even use advanced properties to set names in other languages.
      © IBM Corporation 2011
    • 7
      What happened to my homepage?What happens when lots of people like portal all at the same time
      Large Insurance company
      Multiple ongoing projects managed by Perficient
      New project in a new geographic location
      Within two weeks our home page was no longer visible
      New project in Alabama had created a new level 0 page and took over the entire taxonomy
      © IBM Corporation 2011
    • 8
      What happened to my homepage?What happens when lots of people like portal all at the same time
      Portal Governance could help avoid this issue next time.
      Create a Portal Center of Competence
      Make foundational artifacts available
      Login, standards, code samples, training, etc.
      Create an Information Architect role
      Cut across all portal projects
      Train the PMO to work with the Portal CoC
    • 9
      Where Did You Get These Stories??
      Experience
      From over 500 Portal projects
      We have some key strategic Portal Offerings
      Been doing it for a while
      Health Check offering
      Take three weeks to review
      Includes a technical review
      Includes a Project and PMO review
      Give recommendations
      Some of our own mistakes
      Yes we made a few over the past 11 years
    • 10
      A Portal Strategy is a Good Thing, Right?But what if it never ends???
      Major Insurance implemented a 2 year portal strategy
      Spent 3 months developing a strategy focused
      primarily on the technical aspects
      Spent next 8 months implementing strategy
      Architecture
      Content Management
      Development
      Release Management
      Delivered a moderately complex content based extranet portal
      Portal was production ready
      Problem was it was tied to a more important project which was 1 year behind
      Next took on higher complexity intranet
      IT focused intranet
      HR Intranet consolidating dozens of departmental intranet sites to WCM
      3 weeks from production, portal program was suspended due to announced merger
    • 11
      A Portal Strategy is a Good Thing, Right?It doesn’t have to be that complex
      Spend 2-3 weeks on a Roadmap instead
      Architecture
      Search
      Content
      Development
      Integration
      Governance
      etc
      A major mission critical portal can be delivered in months
      Obtain the technical experience if you don’t have it
      Buy in from the business
      Manage your dependencies
      IBM has a Portal NOW offering that can deliver capabilities in just a few weeks
    • 12
      Methodology for Methodologies sakeWhen adherence to a set of processes gets in the way of actually completing the project
      Large portal project with
      Multiple phases
      Over a couple years
      We were signed and ready to go
      Client said“You need to adhere to our Gating process.”
      This is how it was described
    • 13
      Methodology for Methodologies sakeIt doesn’t have to be that complex
      30% increase in project time
      Missed deadlines
      Lack of flexibility
      Increased business frustration
      PMO has great quotes like“I really don’t want to know about the technology or the solution, just tell me if you follow the process”
      From layoutsparks.com
      This is the actual process
    • 14
      Methodology for Methodologies sakeIt doesn’t have to be that complex
      • Portal is a loosely coupled, highly scalable technology
      • Portal has many different pieces and parts
      • It works best with iterations and “baby steps”
      • It works best with frequent reviews and re-prioritizations
      Consider any iterative type methodology
      • RUP
      • UML
      • SCRUM
      Do Not:
      • Gate
      • Mix with waterfall
      • Forget about the end goal
    • 15
      Methodology for Methodologies sakeIt doesn’t have to be that complex
      Management and Leadership
    • 16
      We Can Get a Big ROI from PortalHow a major hotel chain showed huge ROI… in the negative direction!
      Major hotel chain wanted to rebuild reservation app
      Each second in call handle time translates to $108,000 per year
      Existing reservation app was an X Windows desktop app
      Chose to rebuild the X Windows app in portal
      Call handle time went up 22 seconds when app went live
      ROI of -2.3 million per year
      Does not include cost of hardware, software, or labor
      $ $ $ $
    • 17
      What Went Wrong?
      Chose to migrate the UI almost as is
      No User Experience refactoring
      No user testing
      Did not have an experienced portal architect
      Nobody lead the development team with best practices and portal capabilities
      Junior to mid level Java developers did not know how to develop in portal
      Code was very inefficient and complex
      One Java class had 13 levels of nesting and was 2000 lines long
      McCabe Cyclomatic Complexity
      Counts number of execution paths
      Several classes had complexity counts of over 20,000
    • 18
      What Could they have done?Formal User Experience Project
    • 19
      I Built It But Now I Can’t Support ItCase 1
      • Who were they
      • Small Company
      • Small IT department
      • Few resources
      • What did they do?
      • Bought WebSphere Portal and declined training
      • Told their DBA to install it
      • Put their business users through IBM WCM Developer training
      • Hired an outside firm with zero Portal experience
      • Results?
      • 6 month and portal still not running
      • Multiple PMR’s that weren’t PMR’s
      • REALLY frustrated business users
    • 20
      I Built It But Now I Can’t Support ItCase 2
      • Who were they
      • Multi-national
      • Over-resourced IT Department
      • Global scope to support
      • What did they do?
      • Bought WebSphere Portal
      • Had an experienced partner install it
      • Primarily content based site
      • Asked for a huge amount of customizations
      • Results?
      • Implemented only ¾ of what they wanted
      • Needed ongoing support but only had ½ a developer
      • REALLY frustrated business users
      • Really frustrated end users
    • 21
      I Built It But Now I Can’t Support ItProper Planning
      • When Scoping ask about:
      • Business Priorities
      • Business’ ability to support new functionality
      • IT should define:
      • Ongoing resource needs
      • What happens post launch
      • Business and IT should:
      • Implement a feedback process
      • Plan deeper support post launch
      • Even if only for a couple months
      Don’t get yourself in too deep
      Create a business and IT Plan
    • 22
      When Developers Can’t DevelopJust how much access do Developer need to your portal environment?
      • Who were they
      • Large Company
      • Multiple releases per day
      • Configuration in the code type of portlets
      • What did they do?
      • Submit portlet WAR to sys admin
      • Wait
      • Test the portlet and get bugs
      • Wait for sys admin to configure correctly
      • Something else goes wrong
      • Wait for access to log files
      • Wait some more
      • Key issues
      • No admin access to Dev
      • No admin access to test
      • No ability to change configurations
      • Result
      • Significant delays to project development
    • 23
      When Developers Can’t DevelopJust how much access do Developer need to your portal environment?
      • Best Practices
      • Establish rules for deployment
      • Establish times to deploy and bounce
      • Delegated admin for developers so they have some control in Dev
      • Best Practices
      • Give developers access to log files
      • Put System Admins in the development loop
      • Troubleshooting
      • Advice
    • 24
      Is Best of Breed Always BestWhen choosing the best gives the worst results
      • Who
      • Very Large Financial Services Firm
      • $2 Million Content Portal
      • Multi-year development cycle
      • What Technologies?
      • WebSphere Portal
      • Stellent / Oracle UCM
      • Verity K2
      • Google Search Appliance
      • Philosophy
      • Get the best tool regardless of how well it works with other tools
      • Then just make it work
    • 25
      Is Best of Breed Always Best When choosing the best gives the worst results
      Process?
      Google Searches all content
      This is an unsecured search
      For each search result
      Call Stellent/Verity to see if user was authorized
      Paginate with max of 10 results per page
      But only display authorized content
      May only display one or two results per page
      Large delay in getting search results
      Best quote of the project:
      “Remember, I wasn’t here when they made this decision”
    • 26
      When Web 2.0 is 2.MuchAjax is a good thing right?
      Major financial company selected
      portal as their intranet platform
      Home page primarily content
      Some content personalized
      Most content shared and changes hourly at best
      Implemented every single portlet using AJAX
      Previous intranet home page loaded in 2 seconds
      New AJAX implementation
      15 second page loads in single user scenario
      30+ seconds under load
    • When Web 2.0 is 2.MuchBut I thought Ajax helped performance? What went wrong?
      Request Portal Page
      HTML Page
      Individual Request for Images, CSS, JavaScript
      Images, CSS, JavaScript
      IndividualJavaScript HTTP Request for each Portlet
      AJAX compatible markup, e.g. JSON
      27
    • When Web 2.0 is 2.MuchBut why was what I just saw so bad?
      • Assume 1 portlet, cacheable for 1 hour, 10,000 hits per hour
      • Content retrieved in 500 ms
      • Cached content retrieved in 20 ms
      • Cached AJAX request retrieved in 10 ms
      • 100 ms HTTP response time for AJAX request
      • 10,000 hits formula – With AJAX:
      • 1st request x 10ms + 500ms content retrieval + 100 ms http response = 610 ms
      • 9999 requests x 10ms + 20 ms cached content retrieval + 100 ms http response = 1,299.87 seconds of rendering and wait time
      • Does not include extra client CPU cycles to run JavaScript
      • 10,000 hits formula – No AJAX:
      • 1st request x 500ms + 9,999 requests x 20 ms = 200.48 seconds of rendering and wait time
      • Removed AJAX on most portlets and got page load times to < 4 seconds under load
    • 29
      AJAX is a Good Idea When…
      A portlet will take longer than a second to render
      The content of the portlet is not common between users
      Portlet takes longer than a second to render
      Content may change often and is minimally cacheable
      A portlet will likely be interacted with
      Likely in place refreshes save entire page refreshes
      Better user experience
      Better performance
      When a portlet connects to a system which may be unreliable
      Prevents portal from hanging if system fails
      Lets user interact with remainder of portal
    • 30
      When Not to Use a PortalComplex integration with Portal…………………..
      • Who
      • Actually several companies
      • All had one or more complex systems that worked in conjunction with the portal
      • What:
      • Wanted to surface all functionality in the portal
      • That includes really complex campaigns, checkout, product display, etc.
      • Result:
      • Either delays OR a failed project
      When your system architecture looks like this………
    • 31
      When Not to Use a PortalComplex integration with Portal…………………..
      • Best Practices
      • Portal works best to surface some functionality from complex apps
      • Follow the 80/20 rule
      • Define the easiest approach to meet the requirements. Like the diagram here
      • For really complex apps, don’t put portal in front of the app
      • Use a side by side approach
      • Remember the portal is an aggregation technology. You add complexity when the user experience demands it.
      Follow a decision pattern like this……..
      http://blogs.perficient.com/portals/?p=740
    • 32
      Building My Own MVC ……..Or how to paint yourself into a corner
      • A really bright guy………
      • Doesn’t like the existing MVC’s
      • Convinces the company to create their own MVC to be used by all developers for portal and other developments
      • He leaves
      • The MVC team shrinks
      • Development on the MVC slows to a crawl
      • A couple years pass
      • The portal is one or two major releases ahead
      • Java has been updated
      • WAS supports cool new functionality
      • A JSR portal spec is out
      • The Portal development team
      • Is pulling their hair out
      http://www.flickr.com/photos/wiseacre/322964859/
    • 33
      Building My Own MVC ……..Or how to paint yourself into a corner
      • What they should have done
      • Choose a supported MVC
      • JSF
      • Spring MVC
      • Struts
      • Find other development tools and frameworks that will help
      • DOJO, Jquery
      • Spring
      • Hibernate, Ibatis
      • Display tag
      • Etc.
      • When a new need comes up, look outside first
      • Decompiling and repackaging code is never the answer
      • Use the APIs available to you
      • Explain the situation to the business – they will never ask you to build it from the ground up
    • 34
      Infinite Loops on the Homepageand how it will take down your portal………………………….
      • Who:
      • Company in the early days of portal
      • Employee Portal for thousands of people across the United States
      • What:
      • Developer introduced an infinite loop in a portlet
      • Did simple system test
      • Put it on the home page
      • Result:
      • Took the entire portal down as thousands of users hit the portal
    • 35
      Infinite Loops on the Homepageand how it will take down your portal………………………….
      • Best Practices
      • Test Early, test often
      • Do a baseline load and performance test at the beginning of your project
      • Test different scenarios
      • Content heavy
      • App specific
      • Home page and landing pages
      • Options
      • Open source: JMeter, Selenium
      • Commercial: HPLoadrunner, Neotys, webperformance
    • 36
      Late Night with WebSphere Portal! You will probably be working instead of watching David Letterman’s top 10 list on Late Night if…
      10 We have really smart people, I’m sure they can figure out this portal thing without any help at all.
      9 The project team decides to use Agile and the PMO wraps their ‘gating’ process around it.
      8 The integration team says, “We’ve almost decided on a Services layer.” It’s three months into the project.
      7 The project manager has yet to notify anyone of a two month project delay and the business thinks the project will launch next week.
      6 It’s month three of a 5 month project and you finally received sign off on requirements.
    • 37
      Late Night with WebSphere Portal! You will probably be working instead of watching David Letterman’s top 10 list on Late Night if…
      5 WCM isn’t absolutely perfect for us, let’s develop our own content solution.
      4 The security team doesn’t need to be involved in the decision, I’m sure they will be on board.
      3 You do a technical review and you hear the phrase, “I wasn’t here when they made this decision.” At least 5 times.
      2 We don’t need to install the environments until the week before we really need them.
      1 We are only 2 weeks from production and performance seems a bit slow. Maybe we should run a performance test.
    • Follow Perficient Online
      Perficient.com/SocialMedia
      Daily unique content about content management, user experience, portals and other enterprise information technology solutions across a variety of industries.
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    • About Perficient
      Perficient is a leading information technology consulting firm serving clients throughout North America.
      We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities.
    • PRFT Profile
      • Founded in 1997
      • Public, NASDAQ: PRFT
      • 2010 Revenue of $215 million
      • 20 major market locations throughout North America
      • Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans, Philadelphia, San Francisco, San Jose, St. Louis and Toronto
      • 1,500+ colleagues
      • Dedicated solution practices
      • 500+ enterpriseclients (2010) and 85% repeat business rate
      • Alliance partnerships with major technology vendors
      • Multiple vendor/industry technology and growth awards
    • Perficient brings deep solutions expertise and offers a complete set of flexible services to help clients implement business-driven IT solutions
      Our Solutions Expertise & Services
      Business-Driven Solutions
      Enterprise Portals
      SOA and Business Process Management
      Business Intelligence
      User-Centered Custom Applications
      CRM Solutions
      Enterprise Performance Management
      Customer Self-Service
      eCommerce & Product Information Management
      Enterprise Content Management
      Industry-Specific Solutions
      Mobile Technology
      Security Assessments
      41
      Perficient Services
      • End-to-End Solution Delivery
      • IT Strategic Consulting
      • IT Architecture Planning
      • Business Process & Workflow Consulting
      • Usability and UI Consulting
      • Custom Application Development
      • Offshore Development
      • Package Selection, Implementation and Integration
      • Architecture & Application Migrations
      • Education