SURVEY RESEARCHIn the last 30 days, how often did you access the Internet at work?How often did you visit the CareOregon Web site?
SURVEY RESEARCHWhen you are seeking health-related information,which of the following sources are you likely to use?
Members : Age: 24 Education: High School Diploma Occupation: Part-Time Waitress Income Level: Low Site Most Used: Facebook Access to Internet Health KnowledgeCareOregon Familiarity Web Savviness Usage Needs: • Access beneﬁts information – medical/pharmacy • Info about CareOregon health plans • Access forms • Access to support networks for chronic conditions • Tips on healthy living / wellness • Contact CareOregon
Providers : Age: 29 Education: Associates Degree Occupation: Clinic Staff Income Level: Lower Mid Site Most Used: MSN Access to Internet Health KnowledgeCareOregon Familiarity Web Savviness Includes family practitioners, skilled nurses, hospital workers, vision providers, specialists, mental health providers. Most of the providers are physicians (13,687), and groups of providers (4,085) and some advance practice nurses (1,637). Each is accustomed to working with Medicare and Medicaid cases. About half of them access CareOregon.org at least several times a week. They have interest in accessing health news and industry blogs. They also need to access information and complete tasks in order to serve the CareOregon member base. Usage Needs: • Log into portal for status • Access formularies • View beneﬁts plan • Access and submit forms • Check patient eligibility • Contact Provider Services • View provider manuals