N E T R A C FA U LT M A N A G E M E N T
NETRAC FAULT MANAGEMENT
DELIVERING NEXT GENERATION information for monitoring analysis and reporting.
FAULT MANAGEMENT Interact – TTI Telecom offers an interactive,
Communication Service Providers (CSPs) need to telecom- oriented GUI for presenting and managing
manage large multi-vendor and multi-technology the entire alarm life cycle.
networks that comply with different and diverse Manage – A sophisticated alarms-partitioning and
standards and infrastructures. CSPs need OSS authorization scheme enables different users to
solutions that can quickly identify and resolve service view and manage separate sets of alarms within
and network faults, automate business processes, the same system.
quickly integrate new technologies from multiple Correlate – Correlator TRS (Topology-based
vendors, and significantly improve their customers' Reasoning System), TTI Telecom’s patented
Quality of Experience (QoE) and service availability probabilistic root cause analysis system,
while reducing their operating expenses. quickly identifies the root causes of network
TTI Telecom’s proven Fault Management solution failures and reduces the volume of alarms
delivers real-time, centralized monitoring of complex network operators have to manage.
networks and empowers CSPs to solve service and Analyze – The Fault Management solution offers
network problems swiftly and efficiently, often before sophisticated analysis tools. Among these, one
customers are affected. The product line couples can find: rule-based event processing, correlation
scalability with a flexible architecture and can deliver algorithms, root-cause analysis capabilities, alarm
robust event management to support environments history analysis, alarm statistics and sophisticated
of any size. TTI Telecom Fault Management solution reporting tools.
enables network operations staff to focus in on the Extend –The Fault Solution supports fast
critical problems and automate their isolation and deployment of new services based on TTI Telecom
resolution. Implementation Tools.
Scale - Using TTI Telecom Mediation infrastructure
FAULT MANAGEMENT VALUE CSPs can scale up their system to accommodate
PROPOSITIONS their network growth.
Collect – Netrac Mediation application supports Improve – The Fault Management Solution ensures
collection of events from a multi-vendor, multi- that CSPs improve their productivity and
technology and multi-protocol network. operational efficiency, reduce Mean Time To Repair
Process – Netrac Mediation supports a wide (MTTR) and increase customer satisfaction.
variety of data formats, standard and proprietary.
Events are converted from their original data
format, normalized, enriched with configuration
2 TTI TELECOM | NETRAC FAULT MANAGEMENT
C L I E N T A P P L I C AT I O N S
ALARM MONITORING SERVICES & CUSTOMERS DASHBOARD GIS MAPS SCHEMATIC VIEWS
SERVICE MANAGEMENT E X T E R N A L
UNIFIED REPOSITORY | SECURITY | ADMINISTRATION
AFFECTED SERVICES AND CUSTOMERS ANALYSIS
THRESHOLD CROSSING ALARMS
CORRELATOR TRS FAULT PRO
TOPOLOGY BASED CORRELATION CORRECTIVE ACTIONS
NORMALIZATION | QUALIFICATION | DE-DUPLICATION | AUTOMATION | EXPERT SYSTEM CORRELATION TROUBLE TICKET
B I - D I R E C T I O N A L A S S U R A N C E M E D I AT I O N IMPLEMENTION
AUTO DISCOVERY | CONNECTION | COLLECTION | PROCESSING | ENRICHMENT NETRAC STUDIO
xDRs Events Collection Commands Logs TCAs
GSM/GPRS 3G VoIP IP ATM SWITCHING SDH/PDH
FAULT MANAGEMENT SOLUTION multi-technology environment. Such failures are
Fault Management Applications common in IP, ATM, wireless and TDM-based
TTI Telecom’s Netrac FaM is a highly flexible, robust, (SONET/SDH, DWDM, PDH) core and access
feature-rich and scalable network management solution networks.
that enables CSPs to identify and resolve the root
causes of network failures efficiently based on their FaultPro is a powerful tool for assisting telecom service
business needs. Netrac FaM enables work processes providers achieving a high level of NOC efficiency.
automation, events consolidation and events FaultPro automates problem resolution that enables
enrichment from external sources. These events are better and more efficient operation.
prioritized, correlated, and presented using highly
interactive Graphical User Interfaces (GUI). Netrac
FaM offers standard interfaces and open APIs allowing
easy integration into an existing network management
Correlator TRS (Topology-based Reasoning System)
is a patented probabilistic root cause analysis system
that quickly identifies the root causes of network
failures that can only be traced using network-wide
topology data, in a multi-vendor, multi-domain and Web Fam
3 TTI TELECOM | NETRAC FAULT MANAGEMENT
Netrac Mediation Applications TTI Telecom’s implementation tools also include wizards
TTI Telecom’s Mediation applications comprise of a for automatic creation of fault libraries based on SNMP
flexible, scalable and extendable multi-protocol MIBs. TTI Telecom’s Report Studio is an intuitive and
integration platform which provides bi-directional efficient reporting and query tool which provides
interface with the network or external OSS /BSS capabilities for creating both ad-hoc and predefined
systems for data collection, synchronization, sophisticated reports and charts.
transformation and forwarding. TTI Telecom Fault and
Performance Management solutions use this platform
to collect data, parse, transform, enrich, validate and
TTI – Telecom is our Business
Knowledge and Experience - TTI Telecom has over
store inputs in a specialized database or raise them
a decade of Telecom related experience. TTI
as alarms. The Netrac Mediation layer is used to
Telecom uses this knowledge and experience to
establish communication with external elements,
better build and implement fault management
regardless of vendor, version, protocol or topology.
products that fit current CSPs needs.
The data processing rules (libraries) are fully
Multi-vendor – TTI Telecom offers multi-vendor
customizable and manageable using TTI Telecom’s
and multi-technology network adaptors. TTI
Netrac Studio graphical Software Development Kit.
Telecom’s Fault Management solution c o l l e c t s
monitors and correlates data from multiple
Service Management Applications vendors and technologies.
TTI Telecom’s ServiceImpact is a business-oriented Extensibility – TTI Telecom’s powerful Mediation
product that assesses the impact of various types of enables CSPs to quickly adapt to frequently
network data such as network alarms, probe changing network requirements as they deploy
information, Key Quality Indicators (KQI), and Threshold and manage 3G wireless, IP, and broadband data
Crossing Alarms (TCA) on services and customers. networks along with legacy voice networks.
ServiceImpact is an innovative product that helps Automation – TTI Telecom offers state-of-the-art
CSPs focus on business-critical events before they tools that assure Quality of Service by defining
are detected by customers. With ServiceImpact, CSPs automatic rules and network problem resolution
can identify, prioritize, and resolve network problems procedures.
based on Service Level Agreement (SLA) categories, Pre-integrated Assurance Solution – TTI Telecom
impacted services and impacted customers. bundles Fault and Performance solutions to offer
a complete Service Assurance offering. As new
network technologies emerge, the combination of
Implementation Tools the two worlds becomes essential in order to
Netrac Studio is a powerful framework for integrating control and manage services and keep service
systems based on business rules with automated and level and quality at the level that customers expect.
flexible library-creation and administration tools.
4 TTI TELECOM | NETRAC FAULT MANAGEMENT
TTI APPROACH degradation, longer time-to-repair, and unnecessary
Powerful rich client service degradation.
Netrac FaM 10 Cruiser is TTI Telecom’s next generation TTI Telecom’s Correlator TRS solves this problem by
real-time alarm surveillance and fault management rich utilizing a breakthrough probabilistic algorithm. It
client. Designed for “heavy duty” usage within Network identifies root-cause alarms by using network-wide
Operation Centers (NOC), the client covers all aspects topology data in a fraction of the time it has traditionally
of Fault Management functionality in modern taken.
TTI Telecom’s Fault Management Expert System
The friendly user interface and rich client application embedded in Netrac FaM simplifies the decision-
enable operators to efficiently evaluate large amounts making process and shortens the operator's reaction
of information, analyze network behavior, understand time by identifying root-cause incidents within massive
the impacts of the incidents on the revenue flows and alarm streams.
prioritize repair actions.
Service Oriented Fault Management
CSPs face the challenge of providing better QoE and
service availability. CSPs are looking for service and
customer based solutions for managing service quality
and customer level of experience. Service Oriented
OSS (SOO) is TTI Telecom’s innovative unique solution
for managing services and networks in a customer
based approach that harnesses all levels of service
assurance solution to provide a comprehensive service
Cruiser Active Alarms
TTI Telecom’s Service Management solution contains
dedicated service and customer impact and analysis
Effective data processing capabilities
products as well as fault and performance management
TTI Telecom’s Fault Management solution collects
products that are enhanced with service and customer
network events, enriches them with configuration
layers of information and functionality. TTI Telecom’s
information, normalizes qualified events and removes
Service Management solution analyzes and monitors
services, Quality of Service (QoS) and business impact
from a customer based point of view.
Primary alarms of critical importance may be obscured
by the flood of secondary alarms and slipped by
operations personnel, causing further system
5 TTI TELECOM | NETRAC FAULT MANAGEMENT
evaluate enormous amounts of information from
multiple sources to identify and resolve root-cause
network failures and improve quality of service and
service availability while reducing their operating
TTI Telecom's well known and field-proven Fault
Management solution has won the recognition of many
leading telecommunications service providers all over
ServiceImpact the world. TTI Telecom's Fault Management solutions
are used by TTI Telecom's leading customers such as
France Telecom, Wind, TELE2, Teracom, Orange,
Consolidated Fault and Performance
Hutchison 3G, Bezeq, and many others. All these
customers choose TTI Telecom to help them overcome
TTI Telecom succeeds in meeting today's challenges
the challenges in managing Next Generation converged
of managing various types of networks: 3G wireless,
IP and legacy, multi-vendor and multi-domain networks.
TTI’s consolidated offering makes it easier for CSPs
to measure, monitor, track, troubleshoot and report
any network activity.
Managing a consolidated multi-vendor and multi-
technology network is a significant challenge for CSPs.
They need an OSS solution which is able to intelligently
6 TTI TELECOM | NETRAC FAULT MANAGEMENT
We found in TTI Telecom a technologically leading solution that will allow
us to have a unified system across France Telecom group and yet provide
the specific needs for all different affiliates… TTI Telecom’s solution will
enable us to streamline our operations and improve our service quality to
Luc Henri Pampagnin
OSS domain manager, France Telecom group
7 TTI TELECOM | NETRAC FAULT MANAGEMENT
TTI Team Telecom International Ltd. (Nasdaq:
TTIL) is a leading provider of next generation
Operations Support Systems (OSSs) to
Communications Service Providers (CSPs)
worldwide. For incumbent and emerging CSPs
in the fixed, mobile and cable markets, we provide
robust OSS solutions that help manage their
networks and services effectively. Our Netrac
product portfolio delivers an automated, proactive
and customer-centric approach to Service
Assurance, including Fault Management,
Performance Management and Service
Management, complemented by network
synchronization and activation. Netrac is
compatible with multiple technologies and industry
standards, and is uniquely positioned to converge
legacy and next-generation networks.
North America International Legal and copyright notice: All
rights reserved by TTI Telecom
2 Hudson Place, 6th Floor 12 Amal Street, Afek Park
Team Telecom International Ltd.
Hoboken, NJ 07030 Rosh Ha'ayin, Israel 48092
Tel: +1 201 7953883 ext.200 Tel: +972 3 9269700 (including its affiliates and
Fax: +1 201 7953920 Fax: +972 3 9221249 licensors). The information,
specifications and other materials
contained in this document are
For more information about our products and solutions: general and subject to change
w w w . t t i - t e l e c o m . c o m without notice.