CARE+ in the NHS

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CARE+ is the integrated Risk Management solution from Perception BI. This presentation shows how CARE+ has been implemented within the NHS.

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CARE+ in the NHS

  1. 1. Integrated Risk Management, Assurance and Improvement System<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  2. 2. B A C K G R O U N D<br /><ul><li>Developed in conjunction with MHM Health Consultancy, including:
  3. 3. Registered Clinicians
  4. 4. Risk Management Experts
  5. 5. Behaviour Management / Engagement Experts
  6. 6. Former Director of Clinical Risk at DH
  7. 7. Current Risk & Compliance Manager for NHS CFH
  8. 8. 20 years experience in delivering Risk Management solutions to both Public and Private Sector
  9. 9. NHS coverage includes Warrington NHS Trust, Sheffield PCT, North London Pathfinder GP Consortium</li></ul>www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  10. 10. W H A T W E D O<br /><ul><li>Risk is everywhere, and we can’t eliminate it
  11. 11. What we can do is provide the tools to:
  12. 12. Identify it
  13. 13. Understand it
  14. 14. Manage it
  15. 15. Minimise it
  16. 16. Educate others
  17. 17. Change behaviour</li></ul>www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  18. 18. Excel<br />HR<br />Risk<br />Direct connection<br />to data sources<br />Advanced<br />analytics<br />Exceptions,<br />Patterns & Threshold breaches<br />Make<br />improvements<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  19. 19. Excel<br />HR<br />Risk<br />C A P T U R E<br />Connect to your existing, electronic data sources<br />Integration with systems such as DATIX<br />Multiple data sources simultaneously<br />Rapid data acquisition<br />Automatically refresh data (hourly  monthly)<br />Integrate historic data for accurate analysis, comparison and trending<br />Direct connection<br />to data sources<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  20. 20. Excel<br />HR<br />Risk<br />C A P T U R E<br />Option for bespoke “back-end” database<br />Handle Administrative and Clinical data<br />No data-warehouse required<br />Direct connection<br />to data sources<br />Bespoke Database<br />Finance<br />HR<br />DATIX<br />CARE+<br />L&D<br />Other Data Sources<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  21. 21. C A P T U R E<br />Rapid data capture – 90 second input process<br />Graphical Interface<br />Interactive Floor Plan / Google Maps integration<br />Browser based, no training required<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  22. 22. C A P T U R E<br />Capture evidence from multiple systems<br />Store documents and evidence to support compliance inspections<br />Generate action plans to show how progress is being monitored<br />Show compliance dashboard to demonstrate improvements<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  23. 23. A N A L Y S E<br />Risk Management, not just Risk Reporting<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  24. 24. A N A L Y S E<br />Service User / Patient<br />Ward / Team<br />- Patient Level Risk Assessment<br />- Length of Stay<br />- Tariff Costs<br />- Excess Bed Days<br />- Clinical Risk<br />- Health & Safety<br />- Ward Management<br />- Behaviour Management<br />Directorate / Service<br />Organisation<br />- Health & Safety<br />- Financial<br />- Staffing (competence, skill mix)<br />- Performance Management<br />- Balance Scorecard<br />- Service Delivery<br />- Operational Risk<br />- Corporate Risk, inc:<br />- CQC Quality Standards<br />- NHSLA Risk Management<br />- Strategic Objectives<br />- Operational Plan<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  25. 25. Advanced<br />analytics<br />A N A L Y S E<br />Simplify analysis of complex data relationships<br />Top level KPI & KSI dashboard to monitor performance<br />Drill-down to granular level, to see detail of actual activity<br />Iterative investigation of issues, e.g. “what?” becomes “who else, where and when?”<br />Search for patterns, clusters, commonalities etc<br />Detect data quality issues<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  26. 26. R E V I E W<br />Surveillance: Action tree<br />Action tree<br />HR data already integrated<br />action<br />Dashboard<br />action<br />action<br />HR work related absence stats<br />action<br />Identify areas for improvement<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  27. 27. R E V I E W<br />Provide visibility to managers, so that remedial action can be taken<br />Set response times, reporting lines, escalation routes, etc. by incident-type<br />Generate and monitor progress and actions<br />Demonstrate compliance and auditability<br />Performance management<br />Learning & Development compliance<br />Exceptions,<br />Patterns & Threshold breaches<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  28. 28. R E V I E W<br />Reporting<br /><ul><li>Automated, electronic reporting (by email)
  29. 29. Alerts, triggers and advanced analytical capability
  30. 30. CQC, NHSLA, RIDDOR reporting templates
  31. 31. Ability to bookmark, share and collaborate with other users
  32. 32. Quickly and easily develop and change dashboards and reports to suit your exact requirements</li></ul>www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  33. 33. Make<br />improvements<br />E V O L V E +<br />Improvements made by:<br /><ul><li>Reviewing existing protocols</li></ul>Policies & Procedures<br />Staff Contracts<br /><ul><li>Instigating new protocols</li></ul>Bow tie diagrams<br />Process, protections and mitigations<br /><ul><li>Engagement</li></ul>Right people<br />Right state of mind<br />Right things<br />Right way<br />Benefit themselves and the organisation<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  34. 34. Make<br />improvements<br />E V O L V E +<br />Benchmarking & Data Quality Audit<br />Health and Safety Audit<br />Risk Management Consultancy<br />Strategic & Tactical Behavioural Interventions e.g.<br />Links in the chain<br />Mindfulness and consequences<br />Information Governance<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  35. 35. D E P L O YMENT<br />CARE + is easy and fast to deploy<br /><ul><li>Fully customised, to meet your specific needs
  36. 36. User-friendly, intuitive interface through Internet Explorer
  37. 37. Minimal end-user training required
  38. 38. Optional, fully hosted, managed solution
  39. 39. No new systems or hardware required
  40. 40. 24/7 access and availability
  41. 41. 100% secure, with encryption</li></ul>www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  42. 42. Excel<br />HR<br />Risk<br />D E P L O YMENT<br />Data Sets<br />Deployment<br />C A R E +<br />Hosted Solution<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  43. 43. Excel<br />HR<br />Risk<br />D E P L O YMENT<br />Data Sets<br />Deployment<br />Bespoke Database<br />Locally Hosted Server<br />web-based data entry interface<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  44. 44. D E P L O YMENT<br />Security<br />Optional, secure remote delivery<br />No change required to existing IT systems<br />No local software necessary (via Internet Browser)<br />Secure and protected source location<br />Access level control<br />Anonymous data except where permitted <br />Secure, online management console for managers and administrators<br />Security and hierarchy information can be automatically derived from HR system<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  45. 45. D E P L O YMENT<br />Administration<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  46. 46. D E P L O YMENT<br />Administration<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  47. 47. D E P L O YMENT<br />Administration<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  48. 48. D E P L O YMENT<br />Scalable simplicity<br /><ul><li>Fully integrated to existing security models
  49. 49. Compliant with Information Governance Toolkit requirements
  50. 50. User-friendly interface
  51. 51. Minimal end-user training required
  52. 52. Developer coaching (5 days)</li></ul>www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  53. 53. Specialist Consultancy<br />D E P L O YMENT<br />Health and safety protocols<br />Behavioural safety solution<br />Engagement<br />Clinical and Administrative Risk Management<br />Information Governance Consultancy<br />Learning & Development support<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  54. 54. Excel<br />HR<br />Risk<br />Direct connection<br />to data sources<br />Advanced<br />analytics<br />Exceptions,<br />Patterns & Threshold breaches<br />Make<br />improvements<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />
  55. 55. Next Steps<br />D E P L O YMENT<br />No leap of faith required:<br />We can demonstrate your solution working<br />before you buy<br />Call us today on 0845 0945 821<br />www.perceptionbi.co.uk<br />0845 0945 821<br />© 2011 Perception BI Limited<br />

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