EXECUTIVE SUMMARY About PeopleStrong Venture capital funded | Excellent Management Team | Strong network of Advisors & Investors 40+ Clients | Marquee Client List | Well respected in HR circles HR Business Areas Benefits Administration Query MgmtPayroll Management Process Consulting Recruitment Process Outsourcing Attendance Management Reimbursements Full and Final Settlement HR Analytics On-Boarding & Induction Retirals Management Compensation Statutory Compliance Retention Mgmt Survey Administration Technology Focus End-to-end Recruitment Technology HRMS Contact Center Automated Analytics Payroll Processing Software ESS Online Survey Engine Customized Dashboards Industry Verticals Telecom | Pharma | Manufacturing | Auto | BFSI | IT | ITES | Retail | FMCG | Media & Entertainment Representative Clients 2
INVESTORS/ADVISORS Dr. Santrupt Misra Director HR, Aditya Birla Group S Varadarajan Head HR, Quatrro AquilBusrai CEO, AquilBusrai Consulting Joe Simon CIO, Viacom Rahul Merchant Ex-CIO, Fannie Mae AAA Ventures Varun Talwar Director , Withya Group Deepak Dhawan Ex-Head HR, EXL Aadesh Goyal EVP & Group Head HR, Tata Communications 3
PeopleStrong is the knowledge partner for the 2010 ‘THE BEST COMPANIES TO WORK FOR’ Study conducted by Business Today
PeopleStrong has strategic alliance with Zapper- Singapore (http://www.zapper.net), Zapper is a leading HR and payroll outsourcing service and technology provider in APAC
India Attrition Study, 2008 is the first of its kind nation-wide study aiming to enable organizations to better manage their employee turnover by developing predictive retention practices, employee experience scores, industry wise benchmarking and employer branding through employee affiliation
SUCCESS STORIES - SHARED SERVICE Client Situation A multi-billion dollar Indian conglomerate’s Financial services wing with presence in multiple sectors like Life Insurance, Asset Management and Distribution wanted to consolidate and standardize its HR process with improved process efficiency and competitive cost structures. The client was looking for a shared services partner with specialist domain expertise in HR and related transactional space with strong project governance capabilities managing multiple client HR teams. PeopleStrong’s Solution PeopleStrong through its Shared Services vertical offered to service the client which included
Detailed As-is Understanding and Recommendations Phase using the best industry practices suiting client’s needs
Pre-Implementation activities including ensuring Technology Readiness for the new service platform
Client’s primary need was to service all their locations spread across 1200 locations in India
Managing multiple stakeholder expectations with internal HR organizations of sister companies through strong change management processes
Technology inter-operability amongst existing client systems
Designed framework of Financial analysis pertaining to labor/non-labor costs for direct dollar savings
Dedicated employee service and transaction centre.
Streamlined process, with high level of dynamic orientation facilitating smooth change management.
Integrated Cock-pit view of all HR Transactions
SUCCESSSTORIES – HR HELPDESK Client Situation A Fortune 500 MNC, world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services. The client was managing its HR helpdesk internally and was operating low on the Employee QRI (query resolution index). Employees were not getting their queries resolved in time thus creating high level of dissatisfaction. PeopleStrong’s Solution Post conducting a “As-is” understanding of the existing process, the process design team at PeopleStrong re-engineered the helpdesk process.
Centralized the query inflow – Routing queries from multiple locations to a common point and then allocating them to specific process owners and third party vendors
Incorporated Industry best practice for process designing.
Identified communication modes and defined SLA and reverse SLA with SPOCS, to ensure timely resolution.
Challenges & Remediation
There was no tracking mechanism, once the query was forwarded to specific SPOCS and the employees were made to follow up with administrators and vendors.
The need was to streamline the existing internal HR helpdesk activity to ensure higher employee engagement and better employee relations.
Superlative SLA compliance of 100%
Turned around Employee SAT Scores from 53% to 88% within a span of 6 months.
HR Helpdesk emerged as the main connect between multi located offices and teams across the country as it provided the employees with the much needed “personal” “human” touch
Reduced time of HR administrators, so as the team gets more time to focus on other strategic functions.
SUCCESS STORIES – PAYROLL Client Situation The Company is one of India's foremost private sector companies with a market capitalisation of nearly US $ 19 billion* and a turnover of over US $ 5.1 Billion. The Company is rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today. Our Client has a diversified presence across FMCG, IT, Agri-business etc. The client has done the payroll outsourcing for the first time in its history for a part of its major division in India through us.The Client was looking for smooth payroll processing with an accuracy of 99% along with the compliance part has to be adhered to. Also they need the correct calculation of statutory dues with timely filing into the respective govt.authorities. PeopleStrong’s Solution PeopleStrong payroll management service vertical offered to service the client which included
Timely closure of payroll processing with an accuracy level of 99.9%
More accurate Statutory compliance computation
Understanding the benefit of consolidation of Inputs
Building trust towards payroll outsourcing as this is the first time client has outsourced there payroll of any of the division
SUCCESSSTORIES - RECRUITMENT Client Situation A major Indian Multinational Engineering and Construction Conglomerate (and a global pioneer in providing Engineering Services for Oil & Gas Industry entered into a joint venture in 2004 and wanted to recruit for turnkey project based in Chennai. The positions involved were across niche engineering positions including Piping, Structurals, Process, Instrumentation etc. and the timelines were tight timelines which were key for the success of the joint venture. PeopleStrong’s Solution PeopleStrong through its Recruitment service offering –
Compensation benchmarking with competitors was done for the new entity
SLAs were signed to ensure timeliness of the turnkey project with full guarantee from PeopleStrong
More than 100 key positions were closed in 4 months as desired for efficient project schedule
As a pure RPO, client’s involvement was only in JD creation and interviewing with offer/appointment letters also done by PeopleStrong
Challenges & Remediation
Very tight timelines with very niche skills requirement
Out of India market (Middle East, South Korea and Canada) was to be tracked for candidates with Offshore experience across 200 companies
Client’s compensations being below benchmarks, detailed negotiations and innovations were required
Project started on schedule
Clients’ cost expectations were matched completely
Best-in-class employees from outside India markets were recruited successfully.
SUCCESSSTORIES - RECRUITMENT Client Situation The “Commonwealth Games’ in 2010 is poised to be the largest multi-sport event ever to be held in India. The games will not only encourage sports in the country, but they will also leave a legacy of new and upgraded sport facilities. The Organizing committee (OC) of Commonwealth games (CWG) had to recruit 1000 professionals for organizing the games for very diverse skill sets across functional areas like accommodation, doping control, hospitality etc. PeopleStrong’s Solution PeopleStrong through its Recruitment vertical –
Helped in defining CTQ parameters associated to the JDs
Deployed technology to give a single window to all the stakeholders
Recruiters mapped the market and arranged interactions in accordance to the requirements
Challenges & Remediation
The main stakeholder being government and CWG being a marquee event, relationship management is the biggest challenge while adhering to strict timelines
Delhi being the only location, large numbers of relocations to be managed: Temporary stay arrangements are being guided
Very difficult sourcing as this is first such event in India and no such similar skill-set exists in India
Nature of jobs being contractual, Outplacement options are being explored for each successful candidate
Faster turn around time ensures quick realignment for the recruitment team
Involvement of top team including Chairman helps in building trust
Superior visibility and control for the client as proper technology utilization ensures that all the candidates are tracked across the sub stages of recruitment cycle
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