People Strong Corporate Presentation


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Corporate Presenation of PeopleStrong HR Services

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People Strong Corporate Presentation

  2. 2. EXECUTIVE SUMMARY<br />About PeopleStrong<br />Venture capital funded | Excellent Management Team | Strong network of Advisors & Investors<br />40+ Clients | Marquee Client List | Well respected in HR circles<br />HR Business Areas<br />Benefits Administration Query MgmtPayroll Management Process Consulting Recruitment Process Outsourcing<br /> Attendance Management Reimbursements Full and Final Settlement HR Analytics On-Boarding & Induction<br />Retirals Management Compensation Statutory Compliance Retention Mgmt Survey Administration<br />Technology Focus<br />End-to-end Recruitment Technology HRMS Contact Center Automated Analytics<br />Payroll Processing Software ESS Online Survey Engine Customized Dashboards<br />Industry Verticals<br />Telecom | Pharma | Manufacturing | Auto | BFSI | IT | ITES | Retail | FMCG | Media & Entertainment<br />Representative Clients<br />2<br />
  3. 3. INVESTORS/ADVISORS<br />Dr. Santrupt Misra<br />Director HR, Aditya Birla Group<br />S Varadarajan<br />Head HR, Quatrro<br />AquilBusrai<br />CEO, AquilBusrai Consulting<br />Joe Simon<br />CIO, Viacom<br />Rahul Merchant<br />Ex-CIO, Fannie Mae<br />AAA Ventures<br />Varun Talwar<br />Director , Withya Group<br />Deepak Dhawan<br />Ex-Head HR, EXL<br />Aadesh Goyal<br />EVP & Group Head HR,<br />Tata Communications<br />3<br />
  4. 4. EXECUTIVE TEAM<br />4<br />
  5. 5. OUR SERVICES<br />HRO Services<br />RPO Services<br />R-SSC<br />RECRUITMENT<br />SHARED SERVICES<br />PAYROLL AND COMPLIANCE<br />PROCESS CONSULTING<br /><ul><li>Management of the entire recruitment process
  6. 6. Vendor Management
  7. 7. Optimization of sourcing mix
  8. 8. Recruitment Administration
  9. 9. Analytics with technology
  10. 10. SLA Driven
  11. 11. Recruitment Contracts for permanent hiring
  12. 12. Exclusive sourcing engine and first right of refusal over sourced resumes
  13. 13. Project based/annuity based contracts
  14. 14. Project based Hiring (turn key assignment)
  15. 15. Campus based hiring
  16. 16. SLA Driven
  17. 17. Transaction Management and Administration
  18. 18. On-Boarding
  19. 19. Attendance Management
  20. 20. Compensation
  21. 21. T & D
  22. 22. Relocation
  23. 23. Full and Final
  24. 24. HRMS
  25. 25. HR Helpdesk/Contact Center
  26. 26. Survey Administration
  27. 27. HR Dashboard and Analytics
  28. 28. Payroll Processing
  29. 29. Statutory Compliance Administration
  30. 30. Retrials and Benefits Administration
  31. 31. Payroll Helpdesk & Analytics
  32. 32. PAN India Operations
  33. 33. HR Process Audit & Benchmarking
  34. 34. HR Shared Services Readiness & Process Re-engineering
  35. 35. Retention Management: Employee Exit Survey
  36. 36. HR Setup: Build-Operate-Manage</li></ul>5<br />
  37. 37. INFRASTRUCTURE<br />PeopleStrong is located at a prominent location in Delhi-NCR (Gurgaon) with a capacity of 250 seats. We have a office in Mumbai as well.<br /><ul><li>Total sitting capacity is 250 seats with reception and a lounge
  38. 38. Dedicated training infrastructure
  39. 39. Board room and 7 separate meeting rooms
  40. 40. Separate area for calling and secure data servers etc.
  41. 41. Highly structured LAN cabling with Dlink Cat6e cables
  42. 42. Internet broad band Lease line with guaranteed uptime of 99.6%; Back-up Internet broad band Lease line
  43. 43. High end IBM servers
  44. 44. Security cameras and CCTV
  45. 45. Inbound Call Center setup with- IVR, ACD, CTI Agents, Email Integration, Reporting, Voice Logging, Wallboards, Real time reporting and Historical reporting, Report Scheduling</li></ul>Meeting Rooms <br />Facility 1<br />6<br />
  46. 46. ACCOLADES<br />PeopleStrong has been rated among Emerging RPO Leaders by industry magazine HRO Today - The only one chosen from India<br />7<br />
  47. 47. PARTNERS<br /><ul><li>PeopleStrong is the knowledge partner for the 2010 ‘THE BEST COMPANIES TO WORK FOR’ Study conducted by Business Today
  48. 48. PeopleStrong has strategic alliance with Zapper- Singapore (, Zapper is a leading HR and payroll outsourcing service and technology provider in APAC
  49. 49. India Attrition Study, 2008 is the first of its kind nation-wide study aiming to enable organizations to better manage their employee turnover by developing predictive retention practices, employee experience scores, industry wise benchmarking and employer branding through employee affiliation</li></ul>8<br />
  50. 50. COST BENEFIT RATIONALE<br /><ul><li>Companies report 21 percent to 80 percent savings by switching their HR delivery mechanism to shared services
  51. 51. Companies typically save 25-30% in direct costs while indirect cost savings and process predictability are additional benefits by switching to RPO model for recruitment
  52. 52. Outsourcing Transactional activities enables HR professionals to focus on strategic support of the organization instead of being bogged down with routine administrative requests</li></ul>9<br />
  53. 53. BENEFITS<br />10<br /><ul><li> Economies of Scale
  54. 54. Best in class Technology
  55. 55. Industry Best Practices
  56. 56. Service Level Agreements
  57. 57. HR Industry Experts
  58. 58. HR Processes</li></li></ul><li>SUCCESS STORIES - SHARED SERVICE<br />Client Situation <br />A multi-billion dollar Indian conglomerate’s Financial services wing with presence in multiple sectors like Life Insurance, Asset Management and Distribution wanted to consolidate and standardize its HR process with improved process efficiency and competitive cost structures.<br />The client was looking for a shared services partner with specialist domain expertise in HR and related transactional space with strong project governance capabilities managing multiple client HR teams.<br />PeopleStrong’s Solution<br />PeopleStrong through its Shared Services vertical offered to service the client which included<br /><ul><li>Detailed As-is Understanding and Recommendations Phase using the best industry practices suiting client’s needs
  59. 59. Pre-Implementation activities including ensuring Technology Readiness for the new service platform
  60. 60. Global Rollout and ongoing engagement</li></ul>Challenges & Remediation<br /><ul><li>Client’s primary need was to service all their locations spread across 1200 locations in India
  61. 61. Managing multiple stakeholder expectations with internal HR organizations of sister companies through strong change management processes
  62. 62. Technology inter-operability amongst existing client systems</li></ul>Client Benefits<br /><ul><li>Designed framework of Financial analysis pertaining to labor/non-labor costs for direct dollar savings
  63. 63. Dedicated employee service and transaction centre.
  64. 64. Streamlined process, with high level of dynamic orientation facilitating smooth change management.
  65. 65. Integrated Cock-pit view of all HR Transactions</li></ul>11<br />
  66. 66. SUCCESSSTORIES – HR HELPDESK<br />Client Situation <br />A Fortune 500 MNC, world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.<br />The client was managing its HR helpdesk internally and was operating low on the Employee QRI (query resolution index). Employees were not getting their queries resolved in time thus creating high level of dissatisfaction.<br />PeopleStrong’s Solution<br />Post conducting a “As-is” understanding of the existing process, the process design team at PeopleStrong re-engineered the helpdesk process.<br /><ul><li> Centralized the query inflow – Routing queries from multiple locations to a common point and then allocating them to specific process owners and third party vendors
  67. 67. Incorporated Industry best practice for process designing.
  68. 68. Identified communication modes and defined SLA and reverse SLA with SPOCS, to ensure timely resolution.</li></ul>Challenges & Remediation<br /><ul><li> There was no tracking mechanism, once the query was forwarded to specific SPOCS and the employees were made to follow up with administrators and vendors.
  69. 69. The need was to streamline the existing internal HR helpdesk activity to ensure higher employee engagement and better employee relations.</li></ul>Client Benefits<br /><ul><li> Superlative SLA compliance of 100%
  70. 70. Turned around Employee SAT Scores from 53% to 88% within a span of 6 months.
  71. 71. HR Helpdesk emerged as the main connect between multi located offices and teams across the country as it provided the employees with the much needed “personal” “human” touch
  72. 72. Reduced time of HR administrators, so as the team gets more time to focus on other strategic functions.</li></ul>12<br />
  73. 73. SUCCESS STORIES – PAYROLL<br />Client Situation <br />The Company is one of India's foremost private sector companies with a market capitalisation of nearly US $ 19 billion* and a turnover of over US $ 5.1 Billion. The Company is rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today. Our Client has a diversified presence across FMCG, IT, Agri-business etc.<br />The client has done the payroll outsourcing for the first time in its history for a part of its major division in India through us.The Client was looking for smooth payroll processing with an accuracy of 99% along with the compliance part has to be adhered to. Also they need the correct calculation of statutory dues with timely filing into the respective govt.authorities. <br />PeopleStrong’s Solution<br />PeopleStrong payroll management service vertical offered to service the client which included<br /><ul><li>Streamlining the payroll input process
  74. 74. Complete automation of Payroll Output.
  75. 75. Correct computation of Statutory Dues
  76. 76. Assist with multiple management reports in record time</li></ul>Challenges & Remediation<br /><ul><li>Multiple Ownerships of the payroll in the same division
  77. 77. Due to factory payroll, the no. of working days are 26 & that is to be mapped to all there salary & statutory computation .
  78. 78. Very Short TAT for Payroll Processing.</li></ul>Client Benefits<br /><ul><li>Timely closure of payroll processing with an accuracy level of 99.9%
  79. 79. More accurate Statutory compliance computation
  80. 80. Understanding the benefit of consolidation of Inputs
  81. 81. Building trust towards payroll outsourcing as this is the first time client has outsourced there payroll of any of the division</li></ul>13<br />
  82. 82. SUCCESSSTORIES - RECRUITMENT<br />Client Situation <br />A major Indian Multinational Engineering and Construction Conglomerate (and a global pioneer in providing Engineering Services for Oil & Gas Industry entered into a joint venture in 2004 and wanted to recruit for turnkey project based in Chennai.<br />The positions involved were across niche engineering positions including Piping, Structurals, Process, Instrumentation etc. and the timelines were tight timelines which were key for the success of the joint venture.<br />PeopleStrong’s Solution<br />PeopleStrong through its Recruitment service offering –<br /><ul><li> Compensation benchmarking with competitors was done for the new entity
  83. 83. SLAs were signed to ensure timeliness of the turnkey project with full guarantee from PeopleStrong
  84. 84. More than 100 key positions were closed in 4 months as desired for efficient project schedule
  85. 85. As a pure RPO, client’s involvement was only in JD creation and interviewing with offer/appointment letters also done by PeopleStrong</li></ul>Challenges & Remediation<br /><ul><li> Very tight timelines with very niche skills requirement
  86. 86. Out of India market (Middle East, South Korea and Canada) was to be tracked for candidates with Offshore experience across 200 companies
  87. 87. Client’s compensations being below benchmarks, detailed negotiations and innovations were required</li></ul>Client Benefits<br /><ul><li> Project started on schedule
  88. 88. Clients’ cost expectations were matched completely
  89. 89. Best-in-class employees from outside India markets were recruited successfully.</li></ul>14<br />
  90. 90. SUCCESSSTORIES - RECRUITMENT<br />Client Situation <br />The “Commonwealth Games’ in 2010 is poised to be the largest multi-sport event ever to be held in India. The games will not only encourage sports in the country, but they will also leave a legacy of new and upgraded sport facilities.<br />The Organizing committee (OC) of Commonwealth games (CWG) had to recruit 1000 professionals for organizing the games for very diverse skill sets across functional areas like accommodation, doping control, hospitality etc.<br />PeopleStrong’s Solution<br />PeopleStrong through its Recruitment vertical –<br /><ul><li> Helped in defining CTQ parameters associated to the JDs
  91. 91. Deployed technology to give a single window to all the stakeholders
  92. 92. Recruiters mapped the market and arranged interactions in accordance to the requirements</li></ul>Challenges & Remediation<br /><ul><li> The main stakeholder being government and CWG being a marquee event, relationship management is the biggest challenge while adhering to strict timelines
  93. 93. Delhi being the only location, large numbers of relocations to be managed: Temporary stay arrangements are being guided
  94. 94. Very difficult sourcing as this is first such event in India and no such similar skill-set exists in India
  95. 95. Nature of jobs being contractual, Outplacement options are being explored for each successful candidate</li></ul>Client Benefits<br /><ul><li> Faster turn around time ensures quick realignment for the recruitment team
  96. 96. Involvement of top team including Chairman helps in building trust
  97. 97. Superior visibility and control for the client as proper technology utilization ensures that all the candidates are tracked across the sub stages of recruitment cycle </li></ul>15<br />
  98. 98. Why PeopleStrong?<br />Grows with you<br />Innovative Approach<br />Trusted Partner<br /><ul><li>Experienced Team
  99. 99. Extensive knowledge of the HR practice
  100. 100. Proven expertise with multiple clients
  101. 101. Fits and adapts to your current needs
  102. 102. Grows with your organization
  103. 103. Start with a few services and add more services later
  104. 104. Best in-class technology
  105. 105. Easy to deploy and use solutions
  106. 106. Completely paperless allowing for easier management</li></ul>16<br />
  107. 107. PS Value Proposition<br /><ul><li>IT Infrastructure Cost
  108. 108. Contact Center Infrastructure</li></ul>CapEx<br /><ul><li>Better efficiency
  109. 109. Productivity Improvement</li></ul>PeopleStrong Value Proposition<br />Year on Year Advantage<br /><ul><li>FTE Pricing-flexi staffing model
  110. 110. Transaction based pricing</li></ul>Fixed to Variable Cost<br /><ul><li>SG&A per Employee
  111. 111. 35% savings in query time spent by Employees</li></ul>Savings on Hidden Costs<br /><ul><li>Best In class process
  112. 112. Experienced HRO Professionals</li></ul>Process Arbitrage<br />17<br />
  113. 113. IN A NUTSHELL…<br />18<br />Top Indian and Multinationals as Clients<br />Best in Breed Processes<br />HR Veterans in Management Team<br />Venture Capital Funded<br />High Quality Infrastructure <br />
  114. 114. Delivering Excellence in HR Outsourcing<br />Contact Us:<br />Corporate Office:<br />A-10, Infocity, Sector-34, Gurgaon-122001<br />Ph No. +91-124-4782400<br />Mumbai Office:<br />Suite 206, Deep Tower, Oshiwara, Andheri West, Mumbai 400053 Tel: +91-97698 00449<br /><br /><br />