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Turn Big Business Into Big Business Infographic

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A recent study uncovers a massive opportunity for Communications Service Providers (CSPs) to grow enterprise revenues by offering a complete integrated communications and technology (ICT) service …

A recent study uncovers a massive opportunity for Communications Service Providers (CSPs) to grow enterprise revenues by offering a complete integrated communications and technology (ICT) service portfolio. The study was conducted by Vanson Bourne in the US, UK, France, Germany and Italy. It incorporates interviews with 280 decision makers controlling $13 billion in ICT spending across a range of sectors, including in financial services, healthcare, transport and logistics.

Learn more about Pega solutions for Communications Service Providers: http://www.pega.com/solutions/by-industry/communications-and-media

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  • 1. TURN BIG BUSINESS INTO BIG BUSINESS MASSIVE GROWTH OPPORTUNITY A recent study uncovers a massive opportunity for Communications Service Providers (CSPs) to grow enterprise revenues by offering a complete integrated communications and technology (ICT) service portfolio. 71% 46% 89% OF ENTERPRISES OF ENTERPRISES have now merged their budget for ICT services prefer a single service provider but only 11% believe that a single vendor can meet their needs view CSPs as a credible provider of ICT solutions plan to increase their mobile spending, placing CSPs with mobile network assets in the best position OF ENTERPRISE ORGANIZATIONS OF DECISION MAKERS BANKING 64% HEALTHCARE LOGISTICS/TRANSPORT INSURANCE COMPETING FOR BIG BUSINESS CSPs that deliver a breadth of services and a differentiated customer experience will be at an advantage. Quality customer experience that matches customer expectations Tailored solutions based on a broad portfolio of services Agility to address the evolution of M2M and industry solutions   BUT IT’S COMPLICATED GOLD CSPs looking to capitalize on the ICT market opportunity will need to address the complex needs of the demanding, yet profitable enterprise client. OUR ISSUES ARE COMPLEX AND CANNOT BE DEALT WITH THROUGH SELF SERVICE. Must Fix List HIGH COST TOO MUCH COMPLEXITY INSUFFICIENT QUALITY OF SERVICE PEGA CAN HELP Wrap existing legacy assets and renew their functionality Define customer and business processes through Business and IT collaboration Manage the complexity of long-running customer relationships Specialize processes at the point of use WANT TO KNOW MORE? DOWNLOAD THE STUDY SHARE THE NEWS! About Pegasystems Pegasystems revolutionizes how leading organizations optimize customer experience and automate operations. Six of the 10 largest global CSPs use Pega technology to deliver an exceptional customer experience, improve retention rates and maximize customer lifetime value. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. For more information, please visit us at www.pega.com. © Copyright 2013 Pegasystems Inc. All rights reserved. All trademarks are the property of their respective owners.

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