The insurance industry is undergoing a sea of change with an increasingly competitive marketplace alongside increasing demands for a unified and comprehensive consumer experience. In such an environment, the availability of an enterprise platform to rapidly respond to customer interactions significantly increase the differentiation and competitive advantage of an insurer.
These slides were used as part of a live presentation. Watch the complete presentation (with full video) at:http://www.pega.com/resources/pw-2014-video-the-digital-insurer-how-john-hancock-achieved-up-to-50-efficiency-with-a‘?utm_source=ss’
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