© 2013, Confidential, Pegasystems Inc.
TM
© 2014, Confidential, Pegasystems Inc.
Global Sanctions
Manager (GSM) Overview
Scott McGorry, Managing Director, Operation...
33 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Project Background, Goals & Objectives
• Millio...
44 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Why Pega for Sanctions?
28
trusted partner for
...
55 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Why Pega for Sanctions?
RISK MITIGATION
 Consi...
66 © 2014, Confidential, Pegasystems Inc.
Automate routine tasks
Prioritize work in real-time, driven by business paramete...
77 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Why Pega for Sanctions?
IMPROVED CLIENT EXPERIE...
88 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Global Application
Functionality / Work-stream ...
99 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) —
Work Distribution
Document
Repositories
and Cli...
1010 © 2014, Confidential, Pegasystems Inc.
Global Sanctions Manager (GSM) –
Integrated Approach with PRPC
Applications
• ...
© 2014, Confidential, Pegasystems Inc.
QUESTIONS & ANSWERS
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PegaWorld 2014 Presentation: The Digital Insurer: How John Hancock Achieved up to 50% Efficiency with a Pega Upgrade

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The insurance industry is undergoing a sea of change with an increasingly competitive marketplace alongside increasing demands for a unified and comprehensive consumer experience. In such an environment, the availability of an enterprise platform to rapidly respond to customer interactions significantly increase the differentiation and competitive advantage of an insurer.

These slides were used as part of a live presentation. Watch the complete presentation (with full video) at:http://www.pega.com/resources/pw-2014-video-the-digital-insurer-how-john-hancock-achieved-up-to-50-efficiency-with-a‘?utm_source=ss’

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PegaWorld 2014 Presentation: The Digital Insurer: How John Hancock Achieved up to 50% Efficiency with a Pega Upgrade

  1. 1. © 2013, Confidential, Pegasystems Inc. TM
  2. 2. © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) Overview Scott McGorry, Managing Director, Operations Executive for OFAC/CSU Operations Doug Rivera, Vice President, Operations Manager
  3. 3. 33 © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) — Project Background, Goals & Objectives • Millions of transactions daily • Must comply with government regulations • Perform watch list screening • Lacking strong case management solution BACKGROUND GOALS & OBJECTIVES • Extensive case management capabilities • Global deployment and operational model • Flexible for any product, not just payments • Timely adherence to regulations through SLAs and escalations • Organizational flexibility • Allow the business to define and maintain business rules • Single solution for standardized metrics and reporting
  4. 4. 44 © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) — Why Pega for Sanctions? 28 trusted partner for years users 20,000 production Pega applications 55+ PROVEN track record IN-HOUSE expertise LEVERAGED pre-built assets KNOWN QUANTITY
  5. 5. 55 © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) — Why Pega for Sanctions? RISK MITIGATION  Consistent, global processes  Guided processing  Improved audit trail  Enforced controls and escalations  In-application links to additional sanctions screening research tools  Extensive reporting in Pega and through external data warehouse
  6. 6. 66 © 2014, Confidential, Pegasystems Inc. Automate routine tasks Prioritize work in real-time, driven by business parameters Route work to balance Global Operating Model Configure business rules “on demand” Absorb new products/volume without further investment Streamline interactions between Ops, Compliance and Client Global Sanctions Manager (GSM) — Why Pega for Sanctions? IMPROVED OPERATING EFFICIENCY
  7. 7. 77 © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) — Why Pega for Sanctions? IMPROVED CLIENT EXPERIENCE Of Priority Clients, Regions, Products Systematic Work Distribution Repetitive Client Investigations Reduction Of Governed By Service Level Agreements Priority Driven Work Management To Seamlessly Serve Global Client Base 24 x 7 Follow the Sun Operating Model
  8. 8. 88 © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) — Global Application Functionality / Work-stream Global Compliance Client Screening Transaction Screening Regional consistency across teams: APAC, EMEA, WHEM Dual Review — Inspect and Repair systematically enforced in line w/ Corporate Standards Systematic enforcement of procedures — built-in ‘guard-rails’ Audit Trail — more detailed audit history of decision-making In-application deployment of email processes to retain and automate correspondence. Direct communication between constituents: Transaction Screening, Client Screening, OFAC Investigations, Advise & Consult Transaction Screening, OFAC Investigations Client Screening, OFAC Investigations Quality Assurance — Automated case sampling and creation of a ‘real-time’ Quality process.
  9. 9. 99 © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) — Work Distribution Document Repositories and Client Enrichment GSM (PRPC) Transaction Screening Client Screening Global Compliance Quality Assurance Sanctions Screening Central Utilities Feedback Loops (i.e. KYC, AML Systems) Central Escalations and Inquiries Utility (PRPC) Client Service Teams Sanctions Product Data Store
  10. 10. 1010 © 2014, Confidential, Pegasystems Inc. Global Sanctions Manager (GSM) – Integrated Approach with PRPC Applications • Able to create the interaction between Operations, Compliance and the Client – Full integration to existing PRPC applications. • Utilized existing Automated workflows for Escalations and Inquiries - Automated Case Creation - Automated Correspondence - Service Level Agreements • Created two-way communications between GSM and PRPC Applications - XML formatted messages • Improved Client Experience by utilizing automated workflows • Improved Operating Efficiency by eliminating email traffic between sanctions teams
  11. 11. © 2014, Confidential, Pegasystems Inc. QUESTIONS & ANSWERS
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