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Committed to their latest CPM development project, Project Surround provides omni-channel customer service to credit card issuing clients with full integration to all TSYS back-end processing systems. TSYS employed a user-centered design process early, while requirements were still being gathered. Rather than approach UI development using typical "system-centered design" where the product emerges around system rules, platform constraints, and business needs, TSYS embraced a user-centered design process focused on the context of real users, targeting solutions to the typical problems that users experience.
These slides were used as part of a live presentation. Watch the complete presentation (with full video) at: http://www.pega.com/resources/pw-2014-video-beyond-ui-tsys-creates-a-user-centered-experience-with-cpm‘?utm_source=ss’