Expanding Enterprise 2.0 beyond the early adopters Peter Evans-Greenwood Chief Technology Officer (Australia) 2008-02-19 In collaboration with

Enterprise 2.0 today Is our siloed approach stalling adoption? ERP CRM EDRM Case Management … Wiki Blog Social Networks

Enterprise 2.0 tomorrow Research via group tagging Authoring via a blog & wiki (bliki) Document generation and approval through workflow Task management Federated search External team rooms A space for collaborative authoring Team management

What we’re trying to achieve Our focus The effect It’s potential Information quality Efficiency Effectiveness Value harvested Operational costs

The bigger picture An example from Government Web Site Management Customer Complaints Research and Development MD Briefs Project Reporting Design Reporting Post Implementation Reporting Standards and Specs Community Consultations Asset Information Management Drawings and Plans Management FOI Request Handling Accounts Payable invoice processing Legal Advice and Precedents Taxation Work Papers Audit Work Papers Audit and Inspection Reporting Major Environmental Assessments Minor Environmental Assessments Contractor Management Training and Human Performance Mgmt Policy and Advice Inspections and Audits Policies and Procedures Contracts Management Community Consultation Business Case Development Operational Analysis Periodic Reporting Specialist Studies Strategic Directions Reporting Indicators Reporting Market Research Corporate Template Management Publications Management Campaign Development Customer Engagement Lease License Management Title Management Environmental Management Plans Work Order Management Recruitment Management Business Planning Asset Planning Risk Management Incident Management Asset Creation Asset Lifecycle Management Procurement Demand Management Compliance Reporting Annual Reporting Relationship Management – Government, Customers, Contractors, Partners Performance Management Health and Safety Management Ministerial Briefs Correspondence Management Tendering and RFQ Management Programme & Project Management Strategy Development HR record keeping

Web Site Management

Customer Complaints

Research and Development

MD Briefs

Project Reporting

Design Reporting

Post Implementation Reporting

Standards and Specs

Community Consultations

Asset Information Management

Drawings and Plans Management

FOI Request Handling

Accounts Payable invoice processing

Legal Advice and Precedents

Taxation Work Papers

Audit Work Papers

Audit and Inspection Reporting

Major Environmental Assessments

Minor Environmental Assessments

Contractor Management

Training and Human Performance Mgmt

Policy and Advice

Inspections and Audits

Policies and Procedures

Contracts Management

Community Consultation

Business Case Development

Operational Analysis

Periodic Reporting

Specialist Studies

Strategic Directions Reporting

Indicators Reporting

Market Research

Corporate Template Management

Publications Management

Campaign Development

Customer Engagement

Lease License Management

Title Management

Environmental Management Plans

Work Order Management

Recruitment Management

Business Planning

Asset Planning

Risk Management

Incident Management

Asset Creation

Asset Lifecycle Management

Procurement

Demand Management

Compliance Reporting

Annual Reporting

Relationship Management – Government, Customers, Contractors, Partners

Performance Management

Health and Safety Management

Ministerial Briefs

Correspondence Management

Tendering and RFQ Management

Programme & Project Management

Strategy Development

HR record keeping

www.capgemini.com