Conversational Design Part1 (outdated)
by Pedro Custódio, Product and Service Experience Strategist at Vodafone on Nov 08, 2007
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NOTE: please refer to the new version of this presentation here: ...
NOTE: please refer to the new version of this presentation here:
Once we progress from the user-centered design model to community-centered design we'll need to identify and gather a similar set of best practices regarding community design. This presentation collects the key features and interactions that a successful community should display in order to empower its users and facilitate conversation between its members. The transition of user's role from consumer to producer requires that those who produce online and offline services not only to understand the process by which the conversation happens but also which interface mechanisms and flows should be present in their interfaces.This presentation aims to be a bridge between Usability Best Practices and Community Centered Design, a practice that can maximize the networking and crowd effect under online user communities.
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