PDP Training Courses Catalogue - Ireland

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PDP Training Courses Catalogue - Ireland

  1. 1. Training Course Catalogue 2010 Professional Compliance Training Data Protection Records Management Training Staff
  2. 2. About PDP’s training courses PDP is Ireland’s leading provider of professional compliance training in the fields of data protection and records management PDP’s training courses enable delegates to understand the legal requirements that apply to key areas of their daily working lives. Organisations that send their staff on PDP’s professional training courses benefit from the peace of mind in knowing that their staff will be fully up to date with the latest knowledge and developments. ■ Expert trainers - all of PDP’s trainers meet excellence criteria ■ Quality venues - all public courses take place in 4 or 5 star hotel venues in central Dublin, with a sit-down lunch included ■ Comprehensive course materials - all delegates receive a binder of materials explaining the subject ■ Interaction - delegates are encouraged to ask questions in the training sessions ■ Discounts - organisations sending multiple delegates will receive discounts for the second and subsequent delegates ■ Fully up-to-date - the content of each course is reviewed several times per year to ensure that PDP courses are the most up-to-date available ■ In-house training - all courses can be provided to you at your own premises - see page 9 ■ Certificate of attendance - delegates are issued with a certificate of attendance on request Five easy ways to book PDP’s training courses Telephone: +353 (0)1 657 1479 Fax: +353 (0)1 633 5853 Email: Post: PDP Suite 3, Herbert Hall 16 Herbert Street Dublin 2 Ireland Web: www.pdp.ie All bookings are subject to the terms which can be accessed at www.pdp.ie/training/terms 2 www.pdp.ie +353 (0)1 657 1479
  3. 3. Contents Data Protection Data Protection Essential Knowledge ........................................................................................ 4 Handling Access Requests ......................................................................................................... 5 Records Management Records Management 1 ............................................................................................................. 6 Records Management 2 ............................................................................................................. 7 Training Staff Training Staff in Data Protection ................................................................................................. 8 In-House Training Solutions ............................................................................ 9 Trainers’ Biographies........................................................................................... 10 Booking Form ..............................................................................................................11 Professional and practical, PDP’s training courses are invaluable! www.pdp.ie 3 +353 (0)1 657 1479
  4. 4. Data Protection Essential Knowledge 5 hours CPD Dublin This course is an introductory level course for all those that are new to data “ informative course. Excellent tutor. Very protection, or those that require a refresher on the fundamental concepts. It is designed for people who work with, or will work with, data protection issues on a Neil Deacon ” regular basis. Compliance Officer Raymond James Investment This invaluable and practical training session examines core concepts of practical Services data protection compliance, including: ■ how data protection law applies to your organisation ■ what can and cannot be done with staff information and customer information “ at the level of thewell pitched The course was participants. ■ the requirements on organisations to keep data secure, and how to meet those Excellent session leader. Very requirements worthwhile. ” Valerie Ryder ■ the rights of individuals, such as customers and staff, in respect of data held by Administrative Assistant your organisation University of Limerick ■ the legal requirements for gathering information for marketing, including the use of opt-out and opt-in clauses ■ the requirements for using CCTV cameras “ element of the courseon each The tutor’s examples were very ■ an introduction to handling requests for information by individuals ■ the special rules that apply to using ‘sensitive personal data’ (e.g. medical good. ” Brid Hand information, criminal convictions, ethnicity data) Competition & Benefits Manager ■ the restrictions on sending personal data abroad Wyeth Biotech ■ the legal requirements for outsourcing personal data processing operations, e.g. payroll, call-centres, private investigators and confidential waste management “ skilfully and verycourse very The tutor led the companies Siobhán Fitzpatrick clearly. ” ■ identifying which areas of your organisation need attention and remedial action ■ the role of the Data Protection Commissioner Librarian Royal Irish Academy The Trainer: €545 Peter Carey, Charles Russell 15% discount for second delegate See the Trainer’s biography on page 10 20% discount for third and subsequent delegates Short Day – 10.00am to 4.00pm (lunch included) Who should attend: Dublin Monday, 26th April 2010 Compliance Officers, Human Resources Managers, Dublin Friday, 24th September 2010 Office Managers, Company Secretaries, IT Managers, Dublin Monday, 6th December 2010 Business Analysts, Records Managers, Archivists, Information Managers, Legal Advisors, Trainee Data Protection Officers, Database Managers, and others. 4 www.pdp.ie +353 (0)1 657 1479
  5. 5. Handling Access Requests 5 hours CPD Dublin Dealing effectively with Access Requests remains a management challenge for many organisations. Requests can come from customers, employees, complainants and others. The quantities of information typically held on individuals are increasing to vast proportions, sometimes as an unintended consequence of technological NEW advances. TRAINING COURSE In Ireland, individuals’ awareness of their information rights, as well as their expectations of access, has reached an unprecedented level. Responding to Access Requests remains an all-too-frequent drain on staff time and budgets. This practical training course examines the process of handling and responding to Access Requests. It includes: ■ determining whether a valid request has been made under the Data Protection Acts 1988 & 2003 ■ liaising with the applicant to clarify the request ■ analysing whether particular manual (paper) records fall within the law ■ setting parameters for the search for information and collating the results ■ establishing whether the retrieved information is personal data ■ dealing with third party data ■ applying the relevant exemptions ■ presenting the response to the applicant ■ managing dissatisfied recipients ■ guidance from the Data Protection Commissioner’s Office ■ how to deal with an investigation by the Commissioner’s Office ■ staff awareness and training Participants in this ‘Handling Access Requests’ training course will acquire the knowledge necessary to effectively manage Access Requests in their organisation and to instigate a process for dealing with such requests. The Trainer: €545 Paul Lavery, McCann FitzGerald 15% discount for second delegate See the Trainer’s biography on page 10 20% discount for third and subsequent delegates Short Day – 10.00am to 4.00pm (lunch included) Who should attend: Dublin Wednesday, 28th April 2010 Data Protection Officers, Information Officers, Privacy Dublin Thursday, 9th September 2010 Officers, Compliance Officers, Information and Dublin Friday, 3rd December 2010 Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others. www.pdp.ie 5 +353 (0)1 657 1479
  6. 6. Records Management 1 5 hours CPD Dublin Organisations face increasing pressure to manage their records according to statutory and business requirements. As the use of electronic records and the “ approach andintroductionwaythe Gives a good structured to of deployment of electronic document and records management systems continue to increase, the core skills of the person responsible for records management starting. ” Laura Keane become ever more important to the organisation. In many cases, appropriate data Assistant Director protection and FOI compliance will depend upon a good records management RehabCare system. This invaluable training session, led by an internationally acclaimed records management expert, Philip Jones, examines core concepts of good records “ Dualta Ó Broin Excellent. ” management practice. Corporate Governance Department of Community, Rural & Records Management 1 is an introductory level session that provides delegates Gaeltacht Affairs with a thorough grounding in the fundamentals of records management, including: ■ introduction - basic concepts ■ records management tools “ in understandingvery helpful The course was how records ■ records lifecycle approach management works within an ■ designing a file plan organisation. Anne Bennett ” ■ records destruction ■ Executive Secretary legal framework / compliance European Space Agency ■ management of electronic records and email Delegates are encouraged to share their own experiences at the session. The day will be a mixture of presentation and practical exercises. There will be plenty of “    particularly useful. The classification types were  opportunity for questions. Richard Neale ” A discount is available for delegates booking both Records Management 1 and Environmental Health & Safety Records Management 2 - see below. Manager Edenderry Power Ltd The Trainer: €495* Philip Jones 15% discount for second delegate See the Trainer’s biography on page 10 20% discount for third and subsequent delegates Short Day – 10.00am to 4.00pm (lunch included) Who should attend: Dublin Monday, 24th May 2010 Records Managers, Archivists, Office Managers, Dublin Monday, 8th November 2010 Information Managers, Data Protection Officers, Records Management Officers, Compliance Officers, Freedom of Information Officers, Company Secretaries, *The fee for both Records Management 1 and Administrators, Database Managers, and others. Records Management 2 booked together is €795 6 www.pdp.ie +353 (0)1 657 1479
  7. 7. Records Management 2 5 hours CPD Dublin Organisations face increasing pressure to manage their records according to statutory and business requirements. As the use of electronic records and the “ helpful. I have greatly benefitted  I found the two-day course very deployment of electronic document and records management systems continue from what I have learned from to increase, the core skills of the person responsible for records management ” Philip. Natasha Smith become ever more important to the organisation. Medical Records Officer This course will examine how to implement good records management practice. National Rehabilitation Hospital Led by an internationally recognised expert in records management, Philip Jones, Records Management 2 is an intermediate level session will provide a grounding in the fundamentals of records management, including: “    and EDRMS were particularly The classification methods  ■ introduction - initiating a records management project useful. ” Maciej Szydlowski ■ records Audit Executive Project Officer ■ process mapping National Social Work Qualifications ■ building a business classification scheme Board ■ measuring Performance ■ EDRMS ■ sustaining a records management programme “ Cara Leigh” Excellent. Hamill Delegates are encouraged to share their own experiences at the session. The day Records Management Officer will be a mixture of presentation and practical exercises. There will be plenty of Southern Education & Library Board opportunity for questions. Delegates electing to attend only the Records Management 2 course should have a knowledge of basic records management principles including classification, “ explaining not only Records Very analytical presentation metadata and retention, which are covered in the Records Management 1 training Management but other course (see page 6). requirements that lead to an effective RM programme. Thank A discount is available for delegates booking both Records Management 1 and Records Management 2 - see below. you again. ” Soumela Segouli Administrative Assistant Black Sea Trade & Development Bank The Trainer: €495* Philip Jones 15% discount for second delegate See the Trainer’s biography on page 10 20% discount for third and subsequent delegates Short Day – 10.00am to 4.00pm (lunch included) Who should attend: Dublin Tuesday, 25th May 2010 Records Managers, Archivists, Office Managers, Dublin Tuesday, 9th November 2010 Information Managers, Data Protection Officers, Records Management Officers, Compliance Officers, Freedom of Information Officers, Company Secretaries, *The fee for both Records Management 1 and Administrators, Database Managers, and others. Records Management 2 booked together is €795 www.pdp.ie 7 +353 (0)1 657 1479
  8. 8. Training Staff in Data Protection 5 hours CPD Dublin Having responsibility for training staff on data protection issues can be a daunting prospect. Yet it is essential that all staff who handle personal information “ Paul Dawson Very good. ” understand the fundamental principles and the practical requirements for Data Protection Officer complying with data protection rules. It is also important that staff members are Dublin City Council able to identify breaches or potential breaches of data protection law, and to react appropriately. Practical and non-technical, this training session gives an insight into suitable “ the course notes were very The practical exercises and training methods and assessing knowledge levels amongst different categories of staff. It will also consider the key issues in planning for and preparing a staff valuable. ” Mary O’Reilly training session, including: HR Development Manager ■ who should be trained, and what do they need to know? Central Fisheries Board ■ appropriate training tools for different groups of staff ■ putting together slides, exercises, case studies, and taking examples from “real life” “ recommend. was very good. I The training ■ session length and timings ■ getting the audience on-side and keeping them engaged ” Patricia Quinn ■ assessment and follow-up Information Officer NI Court Service The session will look at how to train staff to: ■ appreciate who and what is covered by data protection rules ■ understand the organisation’s policy and aims on personal data use ■ understand their individual responsibilities ■ know and apply the 8 core Principles for personal data use ■ understand the additional measures required for sensitive data use ■ recognise when, and for what purposes, staff / customer data may be used ■ identify appropriate steps to help keep personal information secure ■ deal with external requests for information, and understand the safeguards to apply ■ understand the rights of individuals and third parties ■ recognise and deal with an access request ■ know what to do in the event of a data protection breach The Trainer: €545 Gabriella Wright 15% discount for second delegate See the Trainer’s biography on page 10 20% discount for third and subsequent delegates Short Day – 10.00am to 4.00pm (lunch included) Who should attend: Dublin Tuesday, 9th March 2010 Data Protection Officers, Information Officers, Privacy Dublin Monday, 20th September 2010 Officers, Compliance Officers, Information and Dublin Monday, 13th December 2010 Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others. 8 www.pdp.ie +353 (0)1 657 1479
  9. 9. In-House Training Solutions Effective training will improve the productivity of your employees, making your business compliant and competitive PDP In-House Training provides tailored training solutions delivered at a location IBM of your choice. Whether you need data protection training or records management Nutrition Point skills training, we can develop a course to fit your needs. All PDP’s training courses shown on the pages of this catalogue can be provided Independent Living Funds for your staff at your own premises or at a location of your choice. Additionally, we Accenture can tailor or create a course to suit the exact needs of your organisation. Energia The advantages of in-house training Fragomen Choosing an in-house version of one of our training courses will be more economical where several members of your staff will be attending the session. Lidl You also benefit from having a PDP Trainer ‘to yourselves’ for the day, at your own premises – the Trainer can ‘confidentially’ answer questions relating to the specific Health Protection Agency compliance needs of your organisation. EMB Choosing an in-house training solution means that you are in control of the Bank of Scotland schedule – you choose the start time and duration of the session to suit your needs. Signet A further advantage of choosing an in-house training session is that your staff will Cadwalader not incur the travel costs associated with attending a ‘public’ session. Guide Dogs Quality training Allen & Overy The same Trainers who provide PDP’s public courses also provide the in-house sessions, so you are assured of the same high quality course leaders who are not Pfizer only experts in their field but also highly accomplished Trainers. Royal Sun Alliance Contact details Europol For more information on PDP’s in-house training options, and to obtain a quote, please contact James Black: Federation of Master Builders +353 (0)1 657 1479 Genzyme www.pdp.ie/training/inhouse www.pdp.ie 9 +353 (0)1 657 1479
  10. 10. Trainers’ Biographies Peter Carey Paul Lavery is a Solicitor who is dually qualified in is the head of the IT & E-Commerce Group both Ireland and the United Kingdom. in McCann FitzGerald and advises on a He is a Consultant with the London law wide range of data protection, freedom firm Charles Russell, and is described of information, information technology, by the British Computer Society as “one intellectual property, e-commerce and of the leading experts in European Data confidentiality issues. Paul is the author of Protection law”. Commercial Secrets: The Action for Breach of Confidence in Ireland ( Round Hall / Sweet Peter has written Europe’s leading book on & Maxwell, 1996 ), the first Irish work on the topic. Paul’s book has data protection compliance and provides data protection advice been quoted in judgments of the Irish Supreme Court. to many different types of clients in the public and private sectors, including government, heath care, telecoms, insurance, charities Paul advises on all aspects of data protection law including and law firms. data protection obligations and compliance issues, enforcement issues dealing with access requests, data security issues, Data Peter has developed a reputation for being a lively and engaging Protection Commissioner audits and investigations, marketing speaker and trainer, and consistently receives an “excellent” obligations, data protection notices and contractual provisions, grading from delegates on his training courses. international data transfers and registration obligations. Philip Jones Gabriella Wright has over 27 years information is a data protection and employment law management experience in public and specialist. She has extensive experience of private sector organisations both as a training staff on data protection compliance practitioner and at a senior management issues and of advising on all aspects of level. His wide range of practical employment law and compliance with data experience has involved working in the protection requirements in the workplace. areas of information legislation, information Whilst working in private practice she was security and electronic document and recommended as a leader in employment records management. law by Chambers Legal Directory. Philip is a co-editor of ISO 15489 International Records Gabriella is an experienced speaker and trainer and has delivered Management Standard. He is Chairman of the BSI Archives & numerous training workshops for lawyers, management personnel Records Management Committee and is the author of a number and HR professionals. She is the author of a number of articles on of books on records and information management. He was data protection law, and a contributor to Data Protection Ireland appointed the first ever Visiting Professor of records management journal. Gabriella spent 7 years with the leading Employment & at the University of Northumbria in 2000, a role he still fulfils. Pensions team at law firm, Charles Russell LLP, the last two years as a partner. Gabriella’s training style is friendly and approachable Amongst his other professional activities, Philip has served and her courses consistently attract a mode average of “excellent” as Director and then Chairman of the Records Management grading in delegate feedback. Society. He is currently President of the International Records Management Council. Philip has been a PDP trainer for several years and consistently receives a grading of “excellent” from delegates on his training sessions. 10 www.pdp.ie +353 (0)1 657 1479
  11. 11. Booking Form Please fill in the form below and fax or post it to book your place/s: Discount: 15% discount for second delegate, 20% discount for third and subsequent delegates on the same course and the same date Delegate/s details Five easy ways to book 1 Title: Organisation: Name: Telephone: +353 (0)1 657 1479 Fax: +353 (0)1 633 5853 Email: Position: Post: PDP Email: Suite 3, Herbert Hall 16 Herbert Street Telephone: Dublin 2 Address: Ireland Web: www.pdp.ie Name of Course: Available courses Date of Course: Data Protection 2 Title: Position: Name: Data Protection Essential Knowledge Monday, 26th April 2010 Friday, 24th September 2010 Email: Monday, 6th December 2010 Name of Course: Handling Access Requests Date of Course: Wednesday, 28th April 2010 3 Title: Position: Name: Thursday, 9th September 2010 Friday, 3rd December 2010 Email: Records Management Name of Course: Records Management 1 Date of Course: Monday, 24th May 2010 Monday, 8th November 2010 For additional delegates, copy the form, call or book online Records Management 2 Invoice details ( if different ) or purchase order number (if needed) Tuesday, 25th May 2010 Tuesday, 9th November 2010 Training Staff Training Staff in Data Protection Tuesday, 9th March 2010 Monday, 20th September 2010 Payment Monday, 13th December 2010  I enclose a cheque for € __________ Please make cheque payable to “PDP”  Please send me an invoice Terms Data Protection Bookings are made subject to our terms, which can be found at www.pdp.ie/training/terms We never transfer client/customer data to Unable to attend? third parties. To see how we use customer/client data, please visit If you are unable to attend the course(s), but would like to purchase the course papers for www.pdp.ie/privacy_policy €145 per course, please tick below.  Data Protection Essential Knowledge We occasionally send news updates and  Handling Access Requests information on courses and events.  Records Management 1  Tick this box if you do not wish to receive legal updates and information on training  Records Management 2 courses.  Training Staff in Data Protection www.pdp.ie 11 +353 (0)1 657 1479
  12. 12. Data Protection Conference www.pdp.ie/conference 5th Annual Data Protection Practical Compliance Conference 11th & 12th November 2010 Dublin, Ireland Ireland’s largest Data Protection Conference brings together information and compliance professionals to discuss data protection issues faced by Irish Organisations. This year’s Conference will be a two day event. The first day will feature Speakers’ Presentations, where the leading experts discuss the latest data protection issues. On the second day, delegates choose from a set of optional half-day Workshops which consider specific aspects of data protection practice in-depth, and which feature ‘real-life’ scenarios and case studies. The Conference is sponsored by Arthur Cox. Data Protection Journal www.pdp.ie/journal Data Protection Ireland Ireland’s only professional data protection compliance journal Essential reading for all those involved with data protection, the journal contains practical articles on data protection, which guide organisations on how to comply with the challenges of data protection law. Each edition also features the latest news, keeping subscribers up to date with enforcement actions, new guidance and hints and tips on compliance issues. For a free sample issue, visit www.pdp.ie/journal “ I very much welcome Data Protection Ireland, which aims to address data protection issues in an Irish context.” Billy Hawkes, Data Protection Commissioner 300310

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