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UNDPWiki: Innovating UNDP's Communities of Practice (2009)
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UNDPWiki: Innovating UNDP's Communities of Practice (2009)

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The UNDP Wiki is a prototype of online knowledge base (wiki) aimed at supporting UNDP’s internal communities of practice for exchanging comparative experiences, lessons learnt and best practices …

The UNDP Wiki is a prototype of online knowledge base (wiki) aimed at supporting UNDP’s internal communities of practice for exchanging comparative experiences, lessons learnt and best practices around policies, programmes and projects of the organisation.

Wikis are collaborative sites that allow users to create, edit and organize content to be shared online.

This prototype has been developed and presented to the UNDP Knowledge Management team in 2009.

Published in: Technology, Business

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  • 1. UNDPWIKIA wiki as a collaborative tool for UNDP
  • 2. UNDP OrganicSeveral thousands of employeesOperating in 166 countriesMain areas of work: Democratic Governance Poverty Reduction Crisis Prevention and Recovery Environment and Energy HIV/AIDS “rain” of knowledge
  • 3. UNDP Knowledge Management strategy How UNDP manages shared knowledge One Community of Practice for each area of work Two facilitators for each CoP Tool: mailing lists Core product: Consolidated Reply
  • 4. Consolidated ReplyConsolidated Replies are a synthesis or summary of responses to a member’s query and are also supported by country experiences and researched materials. They provide a comprehensive summary of responses to any given question, query or discussion that takes place on the Communities of Practice, in a user friendly format designed to make key information available at a glance. 
  • 5. 1. A network’s member asks a question
  • 6. 2. Individual replies are gathered from the network1. A network’s member asks a question
  • 7. 2. Individual replies are gathered from the network1. A network’s member asks a question 3. Facilitator prepares the Consolidated Reply
  • 8. 2. Individual replies are gathered from the network1. A network’s member asks a question 3. Facilitator prepares the Consolidated Reply 4. The Consolidated Reply gets sent back to network
  • 9. Limits1. What happens to old Consolidated Replies? how to handle revisions and updates? can old CRs be found and used again easily?2. Where is the community? who are my networkss mates? how can I find someone with the skills I need?
  • 10. Solution: wiki integration A wiki is an editable website.1. Unlike mailing lists, it’s a place where content is organized categorize pages and make them easy to find based on custom criteria (countries of relevance, topic areas, contributors…)2. Unlike traditional websites, it’s dynamic: pages are extremely easy to update change each pages content without having to log into a content management system like WordPress or access the server via FTP or other means: you just hit the edit button.
  • 11. Solution: wiki integration A wiki is an editable website.3. It’s expressly conceived for co-authoring keep track of a pages authors and edits, and revert edits if needed per page discussions4. It makes it possible to upload and share files on wiki pages5. It’s a social platform categorized profile pages
  • 12. Choosing the right wiki engine MediaWiki = stable + extra featuresWith many options available in the web, MediaWiki is likely the most advanced, feature-rich, freewiki package available.MediaWikis main strengths: stable: being originally written for use on Wikipedia, it’s constantly maintained and developed by thousands of developers. extendible: with 1300 and growing extensions, it makes it very easy to integrate the wiki with additional features customizable: it’s open-source
  • 13. UNDPWIKI How It WorksFor each network, the wiki stores the complete archive of Consolidated Replies.Each Consolidated Reply is categorized and therefore made searchable by: networks regions / countries of relevance topic areas country office formulating/contributing to the query person formulating/contributing to the query date of issue custom keywords (optional)
  • 14. UNDPWIKI How It WorksRegion pages: graph displaying distribution of CRs within the regions countries automatic list of most recently posted CRs related to region
  • 15. UNDPWIKI How It WorksCountry pages: list of CRs related to the country list of Country Experiences on the country 
  • 16. UNDPWIKI How It WorksCountry Office pages: list of queries asked by members of CO list of CRs contributed by members of CO list of profiles from the country office 
  • 17. UNDPWIKI How It WorksTopic pages: list of CRs related to specific topic 
  • 18. UNDPWIKI How It WorksProfile pages: optional picture and professional/contact details list of queries asked by member list of CRs contributed by member 
  • 19. UNDPWIKIS.ORG How It WorksCountry Office pages: list of queries asked by members of CO list of CRs contributed by members of CO list of profiles from the country office 
  • 20. UNDPWIKIS.ORG How It WorksRegion pages: graph displaying distribution of CRs within the regions countries automatic list of most recently posted CRs related to region
  • 21. UNDPWIKIS.ORG How It WorksTopic pages: list of CRs related to specific topic 
  • 22. UNDPWIKIS.ORG How It WorksCountry pages: list of CRs related to the country list of Country Experiences on the country 
  • 23. UNDPWIKIS.ORG How It WorksProfile pages: optional picture and professional/contact details list of queries asked by member list of CRs contributed by member 
  • 24. UNDPWIKI Extra FeaturesMaps: pages can be geographically tagged and a map with placemarks representing thetagged pages gets automatically created
  • 25. UNDPWIKI Extra FeaturesForms: users can create pages using user-friendly forms instead of using the wiki markup,for an easier editing experience
  • 26. UNDPWIKI Extra FeaturesTag Clouds + Multicategory Search: users can browse the wiki filtering by one or morecategories at a time
  • 27. UNDPWIKI Extra FeaturesOffline Edition: an offline edition of UNDPWiki is automatically created, updated and madeavailable for download, to allow users to access the content of UNDPWiki from DVD / USBkey or any computer without the need of Internet access.Single networks can have their own customized offline editions including just ConsolidatedReplies relevant to their own community of practice.
  • 28. UNDPWIKIS.ORG Extra FeaturesMaps: pages can be geographically tagged and a map with placemarks representing thetagged pages gets automatically created
  • 29. UNDPWIKIS.ORG Extra FeaturesForms: users can create pages using user-friendly forms instead of using the wiki markup,for an easier editing experience
  • 30. UNDPWIKIS.ORG Extra FeaturesTag Clouds + Multicategory Search: users can browse the wiki filtering by one or morecategories at a time
  • 31. UNDPWIKIS.ORG Extra FeaturesOffline Edition: an offline edition of UNDPWikis is automatically created, updated and madeavailable for download, to allow people to access the content of UNDPWikis from DVD / USBkey or any computer without the need of Internet access.Single networks can have their own customized offline editions including just ConsolidatedReplies relevant to their community of practice.
  • 32. Achievements1. Adopted web 2.0 platform for online collaboration as a basis that enables further development and extension in terms of both reach and features2. Increased visibility and therefore extended benefit from old Consolidated Replies3. Added a social element to the CR system: benefit extended from access to information (CRs) to access to knowledge (people)4. Knowledge capture and mapping: Enabled visualization of geographic and thematic distribution of knowledge exchanges Enabled automatic highlights of most active contributors
  • 33. Next StepsPossible implementations for future development: page ratings upgrades to profiles: making them searchable by skills and other criteria (LinkedIn) pdf export of wiki pages internationalization google-like search engine integration of new kinds of contents (research papers, reports...)
  • 34. Credits undpwiki has been designed and developed by:Davide Piga: knowledge management specialist davide.piga@unep.orgGiovanni Savastano: it manager and web-designer gsavastano@gsavastano.com www.undpwiki.pdavide.me

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