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Library 1.5/2.0 Library 1.5/2.0 Presentation Transcript

  • Web 2.0 Library 1.5/2.0 Pam Alger MCLS 2008 Staff Training
  • User Types
    • Omnivore – 8%
    • Connector – 7%
    • Lackluster Veteran – 8%
    • Productivity Enhancer – 8%
    • Mobile Centric – 10%
    • Connected but Hassled – 9%
    • Inexperienced Experimenters – 8%
    • Light but Satisfied – 15%
    • Indifferents – 11%
    • Off the Net – 15%
  • What Kind of User are You?
  • Things to Think About During this Training
    • How do we attract and provide service to these different kinds of users?
      • What services could we give them?
    • How do we help our libraries provide service?
    • What does this mean for library service/system services?
    • What do you think the different expectations are?
  • What is Web 2.0??
  • Library 2.0 Some Ideas That Are Floating Around About What It All Means
  • User Centric
    • Reach Out to New Users
    • Give Service to Current Users
    • User Participation
      • Creating and Evaluating Services
      • Creating New Content
  • Use New Technology and Systems
    • Respond rapidly to change
    • Be more flexible
    • Provide anywhere/anytime service
      • Patron decides what and where
    • Increase usability of technology and resources
    • Interactive
  • And . . . .
    • Promote Collaboration
      • Staff with staff
      • Staff with patrons
      • Patrons with patrons (?)
        • Doesn’t get mentioned too much but . . .
  • And, finally, Pam’s notion
    •   Type
      • Element
    Library 1.0 Library 1.5 Library 2.0+ Characteristic Warehouse Gateway Everywhere Ownership Top down Top down but with collaboration Bottom up, user driven Subject Expert Librarian Librarian/User User Access Controlled, onsite Controlled/Facilitated, onsite and online Increasing anywhere service Anywhere/Anytime, user tagging Librarian Role Expert/Gatekeeper Facilitator Colleague Delivery In-house, paper, media Mixture of paper, media and online Beginning of new modes of access Online, streaming media, podcast, mobile access User No or limited Internet use Mixture of types Heavy Internet Users
  • Who Uses the Library
  • Generational Wave of Computer Use 10 years (2013), there will be 2.5 times as many adults who range from 65 to 74 years old using computers as there are today (2003) A Research Report Commissioned by Microsoft Corporation and Conducted by Forrester Research, Inc. , in 2003 http://www.microsoft.com/enable/research/phase1.aspx
  • Web 2.0
    • Blogs
    • Wikis
    • Texting/IM/Twittering
    • RSS
    • Google Documents
    • Social Bookmarking
    • Social Networking
  • Blogs
    • Why Blog
      • It’s free
      • It’s easy
        • WYSIWYG (What you see is what you get . . . pronounced WIZ-ee-wig) editing
      • It doesn’t get rejected by SPAM filters
      • No problem with attachments being filtered out
      • It can start a conversation
  • Before Starting a Blog
    • Who is your audience
    • What is the purpose of the blog
    • How often will you update
    • Who will be responsible
    • How will you maintain if (s)he leaves
  • Blogging and Systems
    • Central Jersey Regional Library Cooperative
      • Largely an announcement board. No interactivity.
      • http:// www.cjrlc.org/blog/index.php
    • South Jersey Regional Library Cooperative
      • http:// sjrlc.typepad.com /
    • Northern Lights Library Network (Minnesota)
      • http:// northerninsights.wordpress.com /
  • Is there any blogging that Systems can do that is directed to the public?
  • Blogs are Easy to Set Up . . . harder to maintain Create your own blog: http://www.blogspot.com If you no longer are keeping up your Blog – DELETE IT! http:// www.crpl.blogspot.com/TeenCafe /
  • Wikis Introduction
    • Wisdom of Crowds
    • Collaborative website that can be edited by anyone with access
    • Purest allows anyone to read, post, edit
    • Some Wikis use Wiki Markup Language (not standardized)
      • http:// en.wikipedia.org/wiki/Wikipedia:How_to_edit_a_page
  • 3 Major Wiki Programs used by Libraries
    • MediaWiki
      • Used by Wikipedia
      • Software that must be housed on your server
      • Uses Wiki Markup Language
      • Can decide who may edit and post
      • http:// www.palsnet.info/refwiki/index.php?title = Main_Page
      • http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page
  • More Wikis
    • PB Wiki
      • Free and hosted
      • Can make private
        • If you want everyone to see but only certain people to be able to edit, will need paid subscription
      • Some WYSIWYG editing but still need to do some programming for some items
      • Designed for schools
      • http:// cjrlcgames.pbwiki.com /
  • And One More
    • Wet Paint Wiki
      • Free and hosted
      • Unlimited storage and bandwidth
      • Easiest to use
      • Can give varying levels of permissions
      • Has Google advertising
      • http:// wiki.piercecountylibrary.org/?t =anon
      • http:// mlsreference.wetpaint.com/?t =anon
      • http://pingnews.wetpaint.com/page/Reference+%26+Resources
  • Is there any way that Systems can use Wikis with the public/with member libraries?
  • RSS
    • Really Simple Syndication
      • Allows you to subscribe and get information when there is a change
      • Need an RSS reader to decipher the feed
      • IE 7.x and Firefox have built in RSS readers
  • Use RSS to
    • Follow blogs and newsites
      • www.bloglines.com
    • Display RSS feed on your website or blog
      • www.ylpl.lib.ca.us
    • Create your own materials and distribute via RSS
      • http:// denverlibrary.org/news/dplnews/about_rss.html
      • http:// search.tacomapubliclibrary.org/rss/rss.asp
  • Bloglines
    • Open a Bloglines account
    • Verify your Bloglines account
    • Put your email address and password onto the worksheet in your manual
    • When you return to your desk, add the Bloglines subscription link to your toolbar
  • Could questions of the week be done as an RSS feed?
  • IM, Texting and Twittering
    • Similar technologies to send short messages.
      • IM and Texting are real time and interactive – IM primarily on computers; Texting primarily on cell phones
    • Twittering is sometimes called “microblogging” (140 characters) but has more in common with IM and Texting than blogging
      • Not necessarily immediately interactive like blogs
      • Updates delivered web, cell, IM, RSS or email
  • txtN & IM hav thR own lngwij
    • You may not want to use it all but you might want to use some of the phrases
      • http://www.netlingo.com/emailsh.cfm
    • Want to translate a message into Netlingo?
      • http://transl8it.com/
      • The Economist article on transl8it.com
    letz cht
  • Instant Messaging
    • IM is what kids do
    • Meebo lets you do IM on your browser
      • www.meebo.com
      • You need to have accounts with each IM provider
      • You don’t get the bell warning
    • Most common use in libraries – virtual reference
  • IM and Libraries
    • The Spartanburg Public Library uses meebo widgets* on it’s website
      • http:// www.infodepot.org/zUsing/AskLibIM.asp
        • *a widget is a graphic interface (GUI) and code that allow a third party program to be imbedded
    • The St. Charles Library offers access to 3 of the major IM programs (AOL, Yahoo and MSN.
      • http://www.stcharleslibrary.org/247ref/im_us.htm
    • A best practices website:
      • http:// www.libsuccess.org/index.php?title = Online_Reference
  • Texting and Libraries
    • Some libraries are offering text message reminders:
      • http://www.lawrence.com/events/ongoing/17893/smsreminder/
    • Library Elf offers patrons warnings before books are overdue, overdue alerts, library hold alerts. This is a third party company. A number of California Libraries are participating:
      • http:// www.libraryelf.com/Libraries.aspx
  • Texting with Computers
    • Corporate texting from web interface
      • http:// www.upsidewireless.com/corporate_solutions.htm
    • Personal solution – need to register incoming phone numbers - http:// www.ipipi.com /
    • Doesn’t use the Internet – uses blue tooth connectivity between pc and mobile
      • http://www.h-sms.com /
  • Twittering
    • Business week has a good intro to Twittering
      • http://images.businessweek.com/ss/08/05/0515_twitter/index_01.htm
    • Twittering Libraries
      • http:// twitter.com/Cleveland_PL
      • http://twitter.com/askusnow
      • http://twitter.com/daveyp
  • What could Twitter be used for by Systems?
  • Collaboration
    • Google Documents – Using AJAX
      • http:// www.google.com
      • Click More/Documents
    • Slide Share
      • http://www.slideshare.net/
    • Share Documents
      • http://www.scribd.com
  • The Wisdom of Crowds? Tags, Tag Clouds and Social Bookmarking
  • Tags and Tag Clouds
    • Tags
      • Metadata that is associated with an object.
      • Individuals choose the key words/not standardized
      • Groups can sway the choice of tags used
    • Tags are used to produce tag clouds
      • Typically the most often used tag will be the largest
      • http://tagcloud.oclc.org/tagcloud/TagCloudDemo
      • http:// cloud.clusty.com /
  • Social Bookmarking
    • Del.icio.us (.us is the top level domain name for United States)
      • You can add your bookmarks/favorites and then tag each of them
      • Bookmarks can be private or public
      • http://del.icio.us
  • How to Share Bookmarks
    • If you want to share bookmarks with your patrons
      • Load bookmarks
      • Tag
      • Make public
      • Get the URL for just the one tag that you want
      • Post the URL http://del.icio.us/pcta/lib2.0
  • Public Libraries and Del.icio.us
    • The San Mateo Public Library - They have chosen to use dewey decimal classification as their tags
      • http://del.icio.us/SanMateoLibrary
    • Lansing Public Library used many tags, their list is better viewed in the cloud format.
      • http://del.icio.us/lansingpubliclibrary
      • http://del.icio.us/lansingpubliclibrary?settagview=cloud
    • Thunder Bay has put its links on its library page.
      • The user can go directly to the del.icio.us page with links on the chosen subject
      • They also have more traditional Webliographies
      • http://www.tbpl.ca/internal.asp?id=283&cid=333
  • Which Thunderbay option do you prefer? Which do you think users would prefer?
  • Social Networking
    • Promotes the establishment of communities around similar interests
      • Not new
      • Earliest days of the Internet (long before the advent of the WWW) - Bulletin Boards
      • Now more options and flashier technology.
    • Do YA’s really want you there?
  • Social Network Sites
    • MySpace http:// www.myspace.com
    • Facebook http:// www.facebook.com
    • Linked In http:// www.linkedin.com
    • MeetUp.com http:// www.meetup.com
    • Yahoo groups and Google groups
    • Ning http:// www.ning.com
  • Libraries on Social Networks
    • List of Teenspaces on myspace
      • http:// www.libsuccess.org/index.php?title =MySpace_%26_Teens
    • Nashua Public Library (using myspace TV)
      • http:// profile.myspace.com/index.cfm?fuseaction = user.viewprofile&friendid =66862858
    • Briarcliff Manor Public Library
      • http:// profile.myspace.com/index.cfm?fuseaction = user.viewprofile&friendID =111362832
      • Note that author offered online book discussions
  • Practice Ning http://mclslib20.ning.com/ I will send you an invitation after this training
  • What About Second Life
    • Uses lots of resources
    • Often has updates to download
    • A little “clunky”
    • But see for yourself on this You Tube video
      • http:// www.youtube.com/watch?v =jTQkzfz5osQ