Icg romneya30032011

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Icg romneya30032011

  1. 1. Using  Google  Apps  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   1  
  2. 2. Our  Business  •  (field)  analysis  &  research  •  policy  prescrip/on  •  (high-­‐level)  advocacy  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   2  
  3. 3. Our  History  •  Founded  in  1995  •  2001:  First  IT  Professional  Hired  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   3  
  4. 4. Our  Structure  •  Very  Decentralized  •  +/-­‐  140  Staff  Members  in  50  Loca/ons  •  Presence  (1-­‐4  staff)  to  Office  (8-­‐30  staff)  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   4  
  5. 5. Our  Opera7ons  &  Presence  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   5  
  6. 6. Our  Business  Cont’d  •  INFORMATION  •  Technology?   •  Infrastructure   –  LAN  in  Offices   –  Internet  Connec/on  in  small  offices   –  Cellphones  &  Satphones   •  So]ware   –  Standard  Office  So]ware   –  Mul/media  Applica/ons     –  Email   –  Collabora/on  &  Conferencing  Tools  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   6  
  7. 7. Our  Past  Email  Solu7on  •  Microso]  Exchange   •  Server   •  Storage  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   7  
  8. 8. Our  Past  Email  Solu7on  •  Microso]  Exchange   •  Server   •  Storage  +  Backup   •  Uninterrupted  Power  Supply   •  (Backup  Server)   •  Opera/ng  System  +  Updates,  Patches   •  Security   •  Support  (24/7)  -­‐  worldwide   •  …  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   8  
  9. 9. Enter  Google  Apps  •  Already  using  Google  Sites  •  Migrated  to  Gmail  •  Gapps  Extras:   –  Google  Docs  (office)   –  Google  Talk  (collabora/on)   –  Google  Reader  &  Alerts  (produc/vity)   –   and  much  more  …  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   9  
  10. 10. Staff  Perspec7ve  •  Staff  &  End-­‐users   –  For,  Against  or  Indifferent   –  Change  is  Difficult  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   10  
  11. 11. Staff  Perspec7ve  •  Staff  &  End-­‐users   –  For,  Against  or  Indifferent   –  Change  is  Difficult  •  IT  &  Support  Staff   –  For  or  Against   –  Change  is  Difficult   –  Old  vs.  New  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   11  
  12. 12. Opportuni7es  •  The  Good  News   –  Outsourcing  security,  reliability,  availability,  …   –  Google  has  huge  resources  (we  don’t)   –  Outsourcing  accessibility  worldwide  (mobility)   –  Low  TCO  •  Google  Apps  is  much  more  then  Email  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   12  
  13. 13. Concerns  •  Data  Integrity  and  Security  •  ‘Loss  of  Control’  •  Legal  Aspects  of      Cloud  Compu/ng  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   13  
  14. 14. Lessons  Learned  •  Migra/on  and  Transi/on  was  SMOOTH  •  It’s  all  about  Training   –  People  are  used  to  what  they  are  used  to   –  Change  is  Difficult   –  Google’s  Email  Approach  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   14  
  15. 15. Recommenda7ons  •  invest  in  TRAINING  •  perform  a  comparison  of  func/onality  •  perform  business  process  assessment  •  Don’t  rush  it  (we  had  to)  •  Understand  your  User    31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   15  
  16. 16. Perspec7ves  •  Room  for  Improvement   –  Calendar  -­‐  Sites   –  Contact  Management  •  A]er  Gmail   –  Consider  Google  Docs  for  Office   –  Collabora/on  through  Google   –  Google  Reader  and  Alerts  (beta)   –  Google  App  Engine   –  …  and  much  more  integra/on  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   16  
  17. 17. Ques7ons  ?  •  Thanks  for  listening!  31  March  2011   Interna/onal  Crisis  Group  –  Using  Google  Apps   17  

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