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“I Can Do It All By Myself”: Exploring new roles for libraries and mediating technologies in addressing the Do-It-Yourself mindset of library patrons
 

“I Can Do It All By Myself”: Exploring new roles for libraries and mediating technologies in addressing the Do-It-Yourself mindset of library patrons

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Co-presented June 23, 2012, with Bohyun Kim (Florida International University) and Jason Clark (Montana State University) at ALA Annual 2012. Primary upload at ...

Co-presented June 23, 2012, with Bohyun Kim (Florida International University) and Jason Clark (Montana State University) at ALA Annual 2012. Primary upload at http://www.slideshare.net/bohyunkim/i-can-do-it-all-by-mysef-exploring-new-roles-for-libraries-and-mediating-technologies-in-addressing-the-diy-mindset-of-library-patrons

Abstract:
Users are increasingly self-reliant in their information seeking behavior. Where is the place for the personal interaction with librarians in this new paradigm? Join an active conversation to explore (a) What the DIY user behaviors are, (b) how libraries can respond to them in terms of new services, fiscal and personnel resources, and technologies, and (c) how to leverage technology to create online or face-to-face mediation opportunities that would be welcomed by users.

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  • Be part of their information ecosystem .Improve patrons’ information (research) workflow.Push out programs and products that draws attention.Be sought after by users; don’t run after them.
  • You’re looking at essentially all of the open/collaborative study space that existed across the over 22,500 square feet space of the library when I was hired into DLM in 2010.Note the photo was taken mid-day/week during the Spring semester; not unusually empty at the time. =/
  • # students/# librarians = 3,363:1# courses/# librarians: 1,477We were going to have to do this the old-fashioned way: one person at a time.
  • We _do_ have a “microkitchen” – left behind when staff relocated onto the public floors.Trust is a powerful thing: toward the end of the semester, a female engineering student told me (gruffly): “Hey – thanks for trusting us enough to let us put our food in there ”; my response: “thanks for trusting us not to eat it!”
  • Have/want a coffee shop in your library? We’re not there yet, but…
  • Image on left: an Arduino-based DIY breathalyzer. Recently added 12 kits; have been unable to get the initial two back into the library!
  • First out of the printer: a yellow ducky was the print demo.Second out? That turbine blade – the printer was barely out of the box when several teams of senior projects engineering students converged; we were barely able to save their project.Impact: broad, across the CoS & CoE. Makers, including BridgeWire.
  • Note the mixing of librarians/staff/customers in the snapshot of the mini maker event, top right-hand side. - anecdote, “DLM>KC” buttons appeared the last time I went to the ALA national conference… - anecdote, “Clever Girl”/end-of-semester national merit scholar
  • Driven exclusively by listening to the crowd. Each one a success – gotta like the hit rate.
  • Aka crowdsourcing.The previous slides? Not my ideas – and yet a huge library “win”.Ryan Emerson Johnson (“Ryan of Libraria”) – a recent MLIS grad at Syracuse University – points out (“Crowdsourcing and Library 2.0’)by definition “the crowd will always contain more experts than your organization.” Leverage that fact!Listen + implement early & often. Perpetual beta.
  • We share this in common: the sure knowledge that the library _is_ a very exciting place.How can we draw these kids in and get them “all sugared up” on library resources, learning, and knowledge creation?
  • Empty walls  instant collaboration areas!Note the time progression – team starting at one side works through/around other groups that come and go, making use of at least three whiteboard walls…Expect pushback at the idea of painting whiteboard walls. Two points: the fact that writing on walls is verboten is the value, and 2) it’s paint – if it doesn’t work out, you can simply repaint. - cleanup is trivial; microfiber cloth, dampened with water if needed. - initially 1,000 square feet; not enough. Added another 1,500 this Summer.
  • Note the continuum: from private, to semi-private, to fully open/public collaboration areas.Would you want to go into a completely private collaboration room with someone you barely know? ;)
  • Note the continuum: from private, to semi-private, to fully open/public collaboration areas.Would you want to go into a completely private collaboration room with someone you barely know? ;)
  • A “crime of opportunity”, the atrium display led in relatively short order to a significant donor/community outreach event.So well-received it had to be hosted in the “mother ship” library on campus…
  • Powerful stuff. If we’re open, allowing ourselves to display vulnerability and have a genuine interest, magic happens.Note that in order to support the learning mission of the library, it is _critical_ that the environment be socially conducive to discussions.
  • Top right: Wordpress Developers – over a half-dozen were present; adopted Lilli Brant room as the “Developer’s Den”.Cost: zero. (except for being willing to come in and open the library on a day it wouldn’t otherwise be open.)Impact: Computer Sciences & Engineering, Journalism, bloggers across campus and the local community – strong presence from local businesses.Newsletteritem: Reno-Tahoe WordCamp 2011: "Amazing turnout, tons of knowledge, great people"DeLaMare Library was the proud co-host (with the JCSU) of this year's Reno-Tahoe WordCamp which brought 200 people to campus including eight WordPress core developers from as far away as New Zealand.  A "WordCamp" is a two-day community-sponsored conference that centers around discussions related to the WordPress blogging/website development platform. By all accounts the event was a great success. DeLaMare was a hotbed of web development activity; check out the recorded sessions and photos.The WordCamp events hosted in DeLaMare yesterday was the second major event hosted in the library this year; roughly similar numbers at any given time as we saw at the "Expressions…" event, but with much less coming/going – gate counts indicated around 121 people, spread across simultaneous tracks on the third and second floors, and in Lilli Brant. Although the event was supposed to wrap by 5pm, they were "so in the zone" I wasn't able to get out of here until nearly 8pm; it's clear we're hitting the mark with part of our core demographi
  • We need to get over the fear of the “creepy treehouse” already. They’re mentioning it _so_ you can overhear; the test is whether or not you’ll take them up on the offer.Over 88 slices of pie served; an estimated 150 students and faculty.Cost: $45 (Costco)Impact: Predominantly Math and sciences.
  • Connaway et al; a voice of reason in several foundational articles over the past 5-10 years…The second quote is from an interview with Kickstarter founder; would anyone _seriously_ argue to preserve the status quo?
  • Segue to Jason A. Clark, Head of Digital Access and Web Services at Montana State University…http://www.lib.montana.edu/~jason/index.php

“I Can Do It All By Myself”: Exploring new roles for libraries and mediating technologies in addressing the Do-It-Yourself mindset of library patrons “I Can Do It All By Myself”: Exploring new roles for libraries and mediating technologies in addressing the Do-It-Yourself mindset of library patrons Presentation Transcript