Cost increase not indexed to increase of capacity;
CHURN increasing .
1 1 1 2 4 Number of Companies
“ Direct” operations in multiple geographies;
Products... More and more complex...
20 May 2010 FOG . . Company
Better and faster support;
Increase the number of partners capable of real time policy emission and First Notice of Loss. (2007-> 600 ; 2009 -> 2700);
Increase the number of services provided to partners.
Rethink the IT function
Rethink our IT “ecosystem”
20 May 2010 FOG . . Policy Management Claims Management Workflow Printing e Finishing EMail Project Management Fax Server CORE Policy Management Claims Management Workflow Printing e Finishing EMail Project Management Fax Server CORE Support The IT mission is to develop and maintain the CORE applications Nova missão do IT As much as possible SAAS applications – Best of Breed Financial Financial
Implementation Strategy 20 May 2010 FOG . .
Reposition base technologies:
Pay per use;
Leave the mainframe;
Massive adoption of LINUX;
Multi Company; Multi Geography
All applications WEB-BASED (multibrowser)
New platforms and renewal of legacy applications according to the new paradigm.
Migration of all frontends to salesforce.com
Migration of desktops to LINUX; email and OFFICE to GOOGLE APPS and OPENOFFICE
EXAMPLE: Email and Corporate Productivity
20 May 2010 FOG . . Why Google APPS? Universal Access: Totally aligned with our Multi-Browser strategy:
Very well thought WEB user interface and already known to most of the users);
Excellent integration between the different tools.
Supported on multiple devices.
Strategy and adoption communicated through formal channels;
Top Executives and Team leaders – First to Adopt
20 May 2010 FOG . . 1 Pilot with Top level Executives: 2 Key Users – Power Users: 3 By Decree..
Each Department chose who the “solution Champions” would be;
EXAMPLE: Email Migration
Over... Took 3 months from start to finish;
Projected savings fully accomplished;
User acceptance above 75%
20 May 2010 FOG . .
Status of the project 20 May 2010 FOG . . Core Applications
All Applications Web Based – No fat Clients left
All support applications have been externalized:
Half way on LINUX massification
Mesures Impact Strong impact on HELPDESK and application life cicle
Reposition of Security policy
Adoption of new frontends in all the companies and geographies - SalesForce.com
20 May 2010 FOG . .
Redefinition of internal/external network concepts;
Substantial change in authentication; encryption and authorization mechanisms to take full advantages of the new infra structures.
Leverage the gains and functionalities across the entire group.
Rationalize development and maintenance.
Compliance with the available directives for Disaster Recovery and Business continuity;