Eurocloud   v01
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Eurocloud v01 Presentation Transcript

  • 1. FOG
    • CLOUD COMPUTING
    20 May 2010
  • 2. The Company and the Insurance Market
    • Founded in Porto under the name "Companhia de Seguros Tranquilidade Portuense".
    • First branch opened in Lisbon
    • Opening of operations in Angola
    • Opening of operations in Mozambique
    • Nationalized
    • Merged with “Garantia Funchalense” and “A Nacional”
    • Reprivatized
    • Life line of business
    • Begining of operations in Spain using BES-Espanha as the main distribution channel
    • Integration of all lines of business in a multi channel environment
    • Launching of SEGUROS LOGO S.A. (Head office in Porto)
    20 May 2010 FOG . . 1871 1928 1945 1948 1975 1980 1990 1994 1996 2006 2008
  • 3. The Company and the Insurance Market
      • 85 Companies Operating ;
      • 11.295 employees ;
      • 27.424 intermediaries ;
      • Market value:15,336 M€;
      • Combined profitability of : -22 M€ .
    20 May 2010 FOG . . Insurance Market (2008)
  • 4. IT costs in Tranquilidade
    • IT Cost (cost + amortization + Employee costs)
    20 May 2010 FOG . .
    • Tendencies
      • Huge pressure for mobility and remote access;
      • Need to provide Real Time tools for the partners;
      • Cost increase not indexed to increase of capacity;
      • Heavy regulations;
      • CHURN increasing .
    1 1 1 2 4 Number of Companies
  • 5. Challenges...
    • International operations;
    • “ Direct” operations in multiple geographies;
    • Reduce costs;
    • Products... More and more complex...
    20 May 2010 FOG . . Company
    • Better and faster support;
    • Increase the number of partners capable of real time policy emission and First Notice of Loss. (2007-> 600 ; 2009 -> 2700);
    • Increase the number of services provided to partners.
    Partners
  • 6. Rethink the IT function
    • Rethink our IT “ecosystem”
    20 May 2010 FOG . . Policy Management Claims Management Workflow Printing e Finishing EMail Project Management Fax Server CORE Policy Management Claims Management Workflow Printing e Finishing EMail Project Management Fax Server CORE Support The IT mission is to develop and maintain the CORE applications Nova missão do IT As much as possible SAAS applications – Best of Breed Financial Financial
  • 7. Implementation Strategy 20 May 2010 FOG . .
    • Reposition base technologies:
      • Pay per use;
      • Leave the mainframe;
      • Massive adoption of LINUX;
      • Multi Company; Multi Geography
    • All applications WEB-BASED (multibrowser)
    • New platforms and renewal of legacy applications according to the new paradigm.
    • Migration of all frontends to salesforce.com
    • Migration of desktops to LINUX; email and OFFICE to GOOGLE APPS and OPENOFFICE
  • 8. EXAMPLE: Email and Corporate Productivity
    • Strategic Vision;
    • Strong Roadmap;
    • Excellent SLA.
    20 May 2010 FOG . . Why Google APPS? Universal Access: Totally aligned with our Multi-Browser strategy:
    • Very well thought WEB user interface and already known to most of the users);
    • Excellent integration between the different tools.
    Total Mobility:
    • Device independent;
    • Supported on multiple devices.
  • 9. Change Management
    • Strategy and adoption communicated through formal channels;
    • Top Executives and Team leaders – First to Adopt
    20 May 2010 FOG . . 1 Pilot with Top level Executives: 2 Key Users – Power Users: 3 By Decree..
    • Each Department chose who the “solution Champions” would be;
    • Pervasive Training
    • ...
  • 10. EXAMPLE: Email Migration
    • Over... Took 3 months from start to finish;
    • Fully adopted;
    • Projected savings fully accomplished;
    • User acceptance above 75%
    20 May 2010 FOG . .
  • 11. Status of the project 20 May 2010 FOG . . Core Applications
    • All Applications Web Based – No fat Clients left
    Aplicações Suporte
    • All support applications have been externalized:
      • Fax server;
      • Email
      • Project Management;
      • Compliance;
      • Etc.
    Linu x
    • Half way on LINUX massification
    Mesures Impact Strong impact on HELPDESK and application life cicle
  • 12. NEXT STEPS
    • Reposition of Security policy
    • Adoption of new frontends in all the companies and geographies - SalesForce.com
    • Objectivos
    20 May 2010 FOG . .
      • Redefinition of internal/external network concepts;
      • Substantial change in authentication; encryption and authorization mechanisms to take full advantages of the new infra structures.
      • Leverage the gains and functionalities across the entire group.
      • Rationalize development and maintenance.
      • Compliance with the available directives for Disaster Recovery and Business continuity;
      • 24x7 availability;
      • Cost Reduction;
      • Increase agility.