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Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
Trust and Transformation: Peter Coffee at Cloud@KM 20110503
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Trust and Transformation: Peter Coffee at Cloud@KM 20110503

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Presentation by Peter Coffee of salesforce.com to the Cloud Computing @ KM conference in Tysons Corner, Virginia, 3 May 2011, concerning cloud adoption in public sector and enterprise with attention …

Presentation by Peter Coffee of salesforce.com to the Cloud Computing @ KM conference in Tysons Corner, Virginia, 3 May 2011, concerning cloud adoption in public sector and enterprise with attention to security, reliability, developer productivity and facilities for using social media based on Platform as a Service and a multi-tenant architecture

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  • We won’t be doing any “road maps” today. Everything we’re here to discuss with you is either ready for use, or at a minimum ready for your evaluation, right now.
  • We prefer to define the cloud, not as a bundle of technologies, but as a set of promises that the experience of acquiring and using IT capability can be fundamentally improved.
  • Cloud adoption is well past the stage of pilot projects: it’s now part of the solution portfolio in organizations of all kinds
  • Not only did the site scale well beyond the expected traffic, but it went from almost zero to peak (144 views/second) in under an hour
  • We move the complete freedom of a custom logic capability up into a metadata layer, uniquely combining the power of custom logic with the economy and robustness of a full multi-tenant environment. Someday, others will do likewise: for now, Force.com is unique in delivering this combination of characteristics.
  • - You can forget about upgrade headaches. You automatically get infrastructure, platform and application upgrades on our system. - All 92,300 paying customers are running on the latest version of our product. - This allows us to do 3 – 4 major releases each year, making your apps faster, more secure and more reliable while also giving you new features at an unprecedented rate.
  • We move the complete freedom of a custom logic capability up into a metadata layer, uniquely combining the power of custom logic with the economy and robustness of a full multi-tenant environment. Someday, others will do likewise: for now, Force.com is unique in delivering this combination of characteristics.
  • Moving away from the idea of a familiar development model, “only cloudier”, has allowed the Force.com developer to elevate the starting point for application construction
  • Measurable productivity improvement, independently estimated by three separate studies, is the result
  • The Family Services Agency of San Francisco provides support including mental health services for the city’s neediest families and individuals—they required a HIPAA-compliant case management solution to track thousands of clients and clinical data and allow them to track outcomes in real time. This is real electronic medical records – in the Cloud. FSA is a visionary organization in the realm of outcome-based case management for mental health care. They are revolutionizing the treatment of schizophrenia through early detection - and they simply could not have implemented their visionary approach without real-time, collaborative case management and reporting – which they get through the Cloud. Deployed Salesforce Enterprise Edition to 275 users to perform Human Services Case Management Using two AppExchange solutions and some customization by Exponent Partners, FSA automatically populates government forms and files for reimbursement for services rendered Custom tabs document client information including diagnosis, objectives, progress notes and plan of care Results Centralized access to information and automated billing created a large productivity gain – the number of hours spent doing paperwork for every hour of client interaction decreased from 10 to 3 . Clinicians and support personnel are able to collaborate on cases Less reconciliation problems with city reimbursements Dashboards give program managers visibility into the field and track productivity and quality
  • Attackers don’t need to look for your assets: open government brings access points to them
  • When you design from Day 1 for massive sharing, you build in a representation of data ownership from the bottom up instead of trying to construct a perimeter
  • Granular, governable and auditable privilege assignment elevates security in the cloud above what’s achieved in legacy environments
  • Regulations often fail to reflect the state of technology and the current understanding of best practices, but governments still…govern
  • Comprehensive reviews, and cost-effective amortization of security costs across multiple tenants enables superior trust at competitive prices
  • Partitioning of data enables compliance with regulation; further, liberating the latent value of legacy IT assets is often the most unexpected bonus of the cloud – and it’s “the” cloud, one common cloud with many interoperable services, not multiple clouds representing separate silos
  • - Building apps on Force.com is 5 times faster than traditional software platforms, like Java and .NET. Here’s why; - First, it runs on the cloud, so you don’t need to buy and assemble a data center, servers or software stack. - Second, it’s one integrated platform, with everything you need, built-in. - Third, we’ve made the development model so easy, just about anyone can build apps on it, not just professional programmers.
  • Granular, governable and auditable privilege assignment elevates security in the cloud above what’s achieved in legacy environments
  • Transcript

    • 1. Trust and Transformation: The Compelling Case for the Cloud
      • Peter Coffee
      • VP / Head of Platform Research
      • salesforce.com inc.
    • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report and on our Form 10-Q for the most recent fiscal quarter: these documents and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. In Other Words: Everything That You See Here is Real
    • 3. All Cloud Models Simplify Something Cloud Platform for Consumer Apps Infrastructure as a Service Non-Relational Database Python or Java Server Basic Web frameworks lower ISVs’ barriers to market entry Pure APIs invite focus on competitive advantage Cloud Platform for Enterprise Apps Infrastructure as a Service Full Relational Database Integration as a Service Logic as a Service UI as a Service Servers as a Service Infrastructure as a Service Virtualization enables scale (but preserves or compounds complexity) VM VM VM VM
    • 4.
        • Moving toward an ideal: “Zero, One, Infinity” *
        • 0 On-premise infrastructure Acquisition cost Adoption cost Support cost
        • 1 Coherent and resilient environment – not a brittle “software stack”
        •  Scalability in response to changing need
        • Integratability/Interoperability with legacy assets and other services
        • Customizability/Programmability from data, through logic, up into the user interface without compromising robust multi-tenancy
        • * From The Jargon File : “Allow none of foo , exactly one of foo , or any number of foo ”
      What True Clouds Have in Common
    • 5.
      • Currently used in critical service sectors
        • 53% of high-tech firms
        • 40% of financial services firms
        • 37% of legal services providers
        • 35% of retail firms
        • 32% of health care providers
        • 32% of manufacturers
        • 29% of educational institutions
      • Plans for expanded use across the board
        • 73% of health care providers
        • 75% of government agencies
        • 75% of high-tech firms
        • 70% of all current users
      • Sources: Accenture, Mimecast surveys of US/Canada IT decision makers
      Adoption is Broad: Expansion is Rapid
    • 6. Culture & Education Political Campaigns & Advocacy Economic Development Defense & Public Safety Health & Human Services General Government Transportation Science & Environment Clouds in Public Service: No “Forbidden Zones”
    • 7. True Clouds Enable Transforming Scalability
      • 134,077 Registered Users
      • 1.4 M Votes
      • 52,015 Ideas
      10M Page views 1.8TB Volume 39.3M Hits Constituent Engagement Portal Concept to Live in Three Weeks Zero to Peak in One Hour
    • 8. Coherent Code Base and Managed Infrastructure Your Clicks Your Code Metadata representations: Rigorously partitioned data, logic and customizations for multiple customers Build strategic applications Customize any aspect Upgrade when convenient Preserve IP control The Metadata Model: Clouds Can Customize User Interface Logic Database
    • 9. Common Code Base Eases Upgrades Customers decide when (or whether) to adopt new features Customizations move forward without regression or breakage Vendor resources are not diluted by need to support legacy versions of products A Better Upgrade Path for Everyone “ Windows 7 is now at 22.31%, up 1.44 points from December. However, XP and Vista are losing share faster than Windows 7 can gain (XP is down to 55.26% and Vista down to 11.66%)” Tom’s Guide, 3 Feb 2011
    • 10. Coherent Code Base and Managed Infrastructure Selectively exposed data, logic and customizations Click to Connect Your Clicks Your Code User Interface Logic Database Salesforce to Salesforce Sharing
    • 11. Cloud Platforms Can Offer Developer Leverage A path of least resistance to high-function applications > 1 Billion Lines of Cloud Logic Unlimited Real-Time Customization Granular Security & Sharing 245,000 Workflow Rules and Approvals 312,000 UI Customizations Real-Time Mobile Deployment Real-Time Websites Integrated Content Library Integrated Analytics & Data Quality Integrated Analytics & Data Quality Aids 800+ Integrated Applications Multi-Tenant Kernel Proven Reliability Real-Time Upgrades ISO 27001, SAS 70 Type II Certified Security Proven Scalability (15 billion transactions/Q2) Real-Time Transparent System Status 3 Global Data Centers & Disaster Recovery Proven Real-Time integration Real-Time Sandbox Environments Real-Time Query Optimizer Salesforce to Salesforce Sharing Salesforce to Salesforce Sharing
    • 12. Cloud Development: reinvented, not just relocated
      • Nucleus Research analyzed Force.com deployments: found average 4.9 times faster development (range 1.5x-10x) versus Java or .Net
        • Custom objects
        • Administrative tools
        • Workflow engine
        • Pre-tested platform
      • Galorath Inc. compared developers’ Force.com productivity to Java development
        • Requirements definition time reduced 25% due to rapid prototyping
        • Testing effort reduced by (typically) more than 10%
        • Development productivity of new code 5x greater
        • Overall project cost 30-40% less
      • CustomerSat sampled more than 1,100 Force.com development teams during summer 2009
        • Average experience: 4 applications deployed to date
        • Average project cost savings: 48%
        • Average project acceleration: 5.1x
    • 13. State and Local Transformation San Francisco’s Family Service Agency Builds HIPAA-compliant EHR and Case Management App 50% reduction in time spent on paperwork, reporting and reimbursement Eliminated 2-month wait for County reports Real-time tracking of individual client outcomes (treatments adjusted accordingly) Self-audits and tracking of clinician, program, and division productivity Automated reimbursement process though auto-population of funder forms Bob Bennett CEO
    • 14.  
    • 15. Threat Doesn’t Need an Outside Enemy
      • "There are five common factors that lead to the compromise of database information":
        • ignorance
        • poor password management
        • rampant account sharing
        • unfettered access to data
        • excessive portability of data
      • DarkReading.com, October 2009
    • 16.
      • Password security policies
      • Rich Sharing Rules
      • User Profiles
      • SSO/2-factor solutions
      Bottom-Up Design to be “Shared and Secure”
    • 17. Every Act an Invocation: Granular Privilege
    • 18.
      • Data protection regulations
        • Where can it be stored?
        • Who’s allowed to see it?
      • Peel the onion of ‘compliance’
        • Anonymize, encrypt, or partition specific fields
        • Cloud disciplines can enhance auditability
          • Role-based privilege assignment
          • Actions taken using granted privileges
      • Looking at the laws is not enough
        • USA PATRIOT Act makes many fear multi-tenant model
        • Court rulings call for isolation of targeted data when a multi-tenant system is involved
      Data Stewardship is a Practice, not a Technology
    • 19.
      • Continual Improvement
      • salesforce.com systems achieved 99.99% of planned availability during YE April 2011
      • 31 billion transactions in Apr’11, up 57% from 2010
      • Maintenance shortening: “5 minute upgrade”
      Live System Status Security Best Practices Historical Performance Full Public Disclosure Amazon Google Trust is Earned by Transparency
    • 20. Trust is Earned by Transparency
    • 21.
      • Robust infrastructure security
      • Rigorous operational security
      • Granular customer controls
        • Role-based privilege sets
        • Convenient access control & audit
      • “ Sum of all fears” scrutiny and response
        • Multi-tenancy reduces opportunities for error
        • The most demanding customer sets the bar
      Trust is Essential to Cloud Adoption
    • 22. Cloud Integration: Not an All-or-Nothing Choice Mash-ups from Web and AppExchange Native Desktop Connectors Integration Partner Ecosystem Developer Toolkits
    • 23. 4 Months (Oct ’06- Feb ’07) 1 Month (Dec ’06) 5 Months (Dec ’06 – May ’07) 2Q07 Deployments “ This is process lite. It gives my business users what they want, a unique app for each sales team, fundamentally reflecting their own personality. “ And yes, I get a single standard SAP integration. It’s a terrific success. ” – CIO, Fortune 500 Firm SAP Back-end Integration Customized for Diverse Sales Groups Sales Distributors EMEA Inside Sales AFS Global Sales FLPR Field Sales Cloud Integration: New Roles for Knowledge
    • 24. www.networkworld.com/news/2008/102908-bechtel.html “ If you take the ideal world, everything is done as a service: computing, storage, software and operations.” “ The risk for enterprises that don't start a SaaS migration strategy soon is that their IT organizational structures will be a competitive disadvantage.” Geir Ramleth CIO, Bechtel Corp.
    • 25. Cloud Computing: Most Sustainable IT Model in the World Carbon Footprint (g. CO 2 / transaction) 95% lower carbon intensity Energy Efficiency Comparison: Transactions , not Cycles or Servers On-Premise 64% lower carbon intensity Private Cloud *Estimated avoided carbon emissions from salesforce.com customers running applications on the multi-tenant cloud as opposed to running on-premise servers. Actual carbon emissions savings could vary. Based on WSP comparison model and research commissioned by salesforce.com, March 2011. green. salesforce.com
    • 26.
      • If we talk about cost reduction, the most I can do for you is cut your IT spending by 100%. Then we’re done.
      • If we talk about value creation, I can keep on delivering value with no upper bound. That’s a much more interesting conversation.
      The Cloud’s Lower Cost is Compelling. So What? If you want cheap IT, go ahead. You won’t be in business next year. Your competitors will do projects with attractive ROI, while you spend less, and you won’t be competitive in service or performance. Demand curves slope downwards. Better apps at lower cost will expand demand and grow total IT spending. And that’s OK.
    • 27.
      • True Cloud Storage as a Service
        • No one can sell you a hard drive that tells you when your data’s out of date
        • In the cloud, your storage can be self-cleaning
      • True Cloud Customer Support as a Service
        • No one can build you a call center that knows everything your customers know…and everything they’re saying to each other about you
        • In the cloud, your service center can interact with social nets
      • True Cloud Application Platform as a Service
        • No one can give you a local development platform that automatically deploys your applications onto every new portable device
        • In the cloud, apps can acquire new features and support new devices at zero cost to the developer
      Don’t Settle for “Same Function, Lower Cost”
    • 28. Email Users Social Networking Users Global Users (MM) Social Networking Users Surpass Email Users on 7/09 Source: Morgan Stanley Internet Mobile Report, December 2009 Data is for unique, monthly users of social networking and email usage. Users Demand New Application Models
    • 29.
      • What is the organization’s mission?
      • What information supports that mission?
      • Where does it originate?
      • Who holds it?
      • Who can see it?
      • What events change it?
      • When is that important?
      • How do people know?
      • How can people act?
      The Map to “Securely Social”
    • 30.
      • Where are key players already having conversations?
      • What facilities exist for tapping that stream?
      • What are the cultural norms of that community?
      • When should you be present?
      • How should you participate?
      • Who will represent you?
      • How will that process scale?
      • What will you learn?
      • How will you change?
      The Map to “Securely Social”
    • 31.
      • It’s hard to add security to a tool that shares by default
      • It’s possible to add social tools to a proven trust model
      Enterprise Clouds Enable Secure Communities Profiles File Sharing App Updates Groups Status Updates Security & Sharing Model Real-time Analytics Feeds Mobile
    • 32. Addressing the Crucial Concerns
      • “ I’m not sure you’re secure ”
        • PaaS responds to new threats with world-class security tools and practices
        • Service model improves privilege management and audit-trail ability
    • 33.
      • “ You’re a proprietary platform that makes me learn new things and locks me in forever”
        • We’ve always enabled options
          • Run local code and integrate
          • Run Java or LAMP on AWS
          • Treat us as an adjunct tool for
            • Integration of multi-vendor IT
            • Access to handheld devices
          • We come as liberators
        • Openness is a commitment
          • Java (+ more to come) on Vmforce
            • Familiar development model
            • True freedom to port up or back
          • Ruby (+ more to come) on Heroku
            • Not just an application
            • The tools to fulfill a mission
        • Leverage is essential
      Addressing the Crucial Concerns
    • 34. Nothing Happens Overnight; Nothing Goes Away ’ 50s ’ 60s ’ 70s ’ 80s ’ 90s ’ 00s PC MITS Altair IBM PC Macintosh Windows 3.x/9x/NT & Linux 1.0 Windows XP & Mac OS X Mini DEC PDP-8 DEC VAX 11/780 Sun Workstations & Servers Sun/ILM Render Farms Sun/AMD x86 Servers Niagara CPUs Mainframe IBM 701 S/360 S/370 4300 S/390 zSeries
    • 35. Appearance Emergence Ascendance Refinement… ’ 50s ’ 60s ’ 70s ’ 80s ’ 90s ’ 00s Cloud Apps & Platforms X Window Grid Computing PC MITS Altair IBM PC Macintosh Windows 3.x/9x/NT & Linux 1.0 Windows XP & Mac OS X Mini DEC PDP-8 DEC VAX 11/780 Sun Workstations & Servers Sun/ILM Render Farms Sun/AMD x86 Servers Niagara CPUs Mainframe IBM 701 S/360 S/370 4300 S/390 zSeries
    • 36. Cloud Credibility: Option of First Resort
    • 37. Grants & Financial Mgmt Program & Project Mgmt Tech Transfer HR & Recruiting Constituent Engagement Vendor & Partner Mgmt Case & Records Management Shared Service Providers Business Development Call Centers / Portals Marketing & Outreach Relationship & Contact Mgmt E-Commerce Proven Performance in Many Domains
    • 38. “ Do it yourself” vs. “Who you gonna call?”
      • Potential benefits from transitioning to a public cloud computing environment:
        • Staff Specialization
        • Platform Strength
        • Resource Availability
        • Backup and Recovery
        • Mobile Endpoints
        • Data Concentration
    • 39.
      • You Can’t Ride a Unicorn
        • It’s often said that CIOs “prefer a private cloud”
        • If it’s not really a choice, a preference is a fantasy
          • The cloud is connection, not isolation
          • The cloud is agility, not stagnation
      • You Shouldn’t Feed a Minotaur
        • Social, mobile and open IT are competitive mandates
        • The skills required to do it are scarce
        • You can’t afford to divert those resources to an aging stack
      • It’s Rude to be Antisocial
        • Social tools aren’t merely recreational
        • Events should call for attention
        • Content should accompany conversations
        • Workplace tools shouldn’t constrain contributions
      Fundamental Truths of True Clouds
    • 40. Peter Coffee VP / Head of Platform Research [email_address] facebook.com/peter.coffee twitter.com/petercoffee cloudblog.salesforce.com Q & A?

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