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Requirements for Public Sector Cloud Computing

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Mission orientation, not a merely migrated focus on IT-centric issues, should mark the mainstream adoption of cloud services for public-sector operations. Government, health care, education and other …

Mission orientation, not a merely migrated focus on IT-centric issues, should mark the mainstream adoption of cloud services for public-sector operations. Government, health care, education and other public services should enjoy the accelerated delivery and ubiquitous availability that a true cloud can provide.

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  • 1. Trust and TransformationRequirements for Public Sector Cloud Computing Peter Coffee VP / Head of Platform Research salesforce.com inc.
  • 2. Transforming Public-Sector SuccessSan Francisco’s Family Service Agency BuildsHIPAA-compliant EHR and Case Management App 50% reduction in time spent on paperwork, reporting and reimbursement Eliminated 2-month wait for County reports Real-time tracking of individual client outcomes (treatments adjusted accordingly) Self-audits and tracking of clinician, program, and division productivity Automated reimbursement process though auto-population of funder forms Bob Bennett CEO
  • 3. Mission – Not Partition
  • 4. Becoming ‘Securely Social’  What is the organization’s mission?  What information supports that mission?  Where does it originate?  Who holds it?  Who can see it?  What events change it?  When is that important?  How do people know?  How can people act?  These are not new questions: NSA IAM introduced 2004
  • 5. Designed From Line 1 to be Shared and Secure Apply Data Login… Authenticate… Security Rules… View Filtered Content Password security policies Rich Sharing Rules User Profiles SSO/2-factor solutions
  • 6. Granular Privilege Assignment+ Expanding Ecosystem of Management Tools
  • 7. Best Practices Matter More than Data Location "There are five common factors that lead to the compromise of database information": • ignorance • poor password management • rampant account sharing • unfettered access to data • excessive portability of data DarkReading.com, October 2009
  • 8. Trust is Earned by Transparency
  • 9. Trusted Advisors Recommend the Cloud Potential benefits from transitioning to a public cloud computing environment: • Staff Specialization • Platform Strength • Resource Availability • Backup and Recovery • Mobile Endpoints • Data Concentration
  • 10. Continued Availability Improvement Spring ‘11 Summer ‘11 Winter ‘12 Winter ’12 release: downtime reduced to 2 hours Further reduction of maintenance downtime in FY13 “Great work reducing the pain of the quarterly upgrade so dramatically. The difference to our business between 2 or 3 minutes of downtime and 2 or 3 hours can’t be overstated.”
  • 11. Comprehensive Trust is Key to Cloud Adoption  Robust infrastructure security  Rigorous operational security  Granular customer controls – Role-based privilege sets – Convenient access control & audit  “Sum of all fears” superset protection – Multi-tenancy reduces opportunities for error – The most demanding customer sets the bar – FISMA: FIPS 199 LOW and MODERATE – Comprehensive and continuing audit and certification
  • 12. Cloud Efficiency  Breakthrough Sustainability Energy Efficiency Comparison: Transactions, not Cycles or ServersCarbon Footprint (g. CO2 / transaction) 95% 64% lower lower carbon carbon intensity intensity On-Premise Private Cloud green.salesforce.com *Estimated avoided carbon emissions from salesforce.com customers running applications on the multi-tenant cloud as opposed to running on-premise servers. Actual carbon emissions savings could vary. Based on WSP comparison model and research commissioned by salesforce.com, March 2011.
  • 13. Achieving a New ‘Normal’ One developer with no prior Force.com training built a patient admission app in four days Used platform services for workflow and trust model Deployed to hospitals on“We’re blown away…a mobile 4,000+ iPhones and iPadshealthcare app, built by one • Eliminated paper formsperson in just 4 days…“The same app built in [previous • Cut process time frommodels] would have taken over 18 hours to less than 603 months” minutes
  • 14. No More ‘Forbidden Zones’ General Economic Health & Defense & TransportationGovernment Development Human Services Public Safety Science & Environment Political Campaigns & Advocacy Culture & Education
  • 15. Peter CoffeeVP / Head of Platform Research pcoffee@salesforce.com facebook.com/peter.coffee twitter.com/petercoffee cloudblog.salesforce.com