© 2009 Accenture. All rights reserved
The Retail Supply Chain
Certification (RSCC) Program
Building the skills for high performance.
Reaching a Common Destination Interindustry Commerce Solutions (VICS)
Pressures of globalization, changes in workforce Association─aims at professionals involved in
demographics and even the nature of work itself inventory management and replenishment, to
have made talent into an organization’s most give them access to the best thinking from
“The Retail Supply Chain important competitive asset. In the global academic, industry and functional experts. The
Certification program offers competition for talent, some companies may program sets a standard of professional
companies a chance to give view the endgame as a matter of adding the excellence and quality, and offers companies a
retail forecasting and right individuals. But the key to winning on chance to focus on the development of talent.
inventory management talent is multiplication, not addition. Companies
professionals the recognition that build this critical capability will generate The RSCC program brings numerous benefits
they deserve once they have superior effort, creativity and results from their to the supply chain organization:
reached a specified level of workforces.
achievement.” • Increase the organizational capability to
Gary Maxwell, Walmart’s Most top executives in the Retail Industry have grow and maintain industry leadership
Senior Vice President, a keen intellectual grasp of the critical value of through consistency in processes and
International Supply Chain talent and the issue of attracting, engaging and terminology worldwide.
retaining the right talent has moved to the top • Create a common operating language
of the corporate agenda. But how do you attract among planners internally and allow them
“I feel that both VICS and the key talent for your organization? How do you to work better with planners externally.
Supply Chain Academy have ensure employees can continue to develop • Move the emphasis away from procedural
a lot in common, as both are themselves? And how can you acknowledge and learning (how) to conceptual learning
doing ground-breaking work reward excellent performers? (why) within organizations and facilitating
in supply chain. I therefore the ‘thinking outside the box’ mentality.
believe that a close A cohesive, high-quality training program can • Use inventory, replenishment and
collaboration between VICS help address these issues. Accenture─in forecasting competencies as a market
and the SCA can bring many partnership with Walmart─developed the Retail differentiator to drive competitive
benefits for all parties Supply Chain Certification (RSCC) program, an advantage.
involved.” online training program that is specifically • Attract and retain key talent in your
Joseph C. Andraski, designed for retailers and their suppliers. This organization by improving job satisfaction
President and CEO, VICS program─certified by the Voluntary and workforce retention.

A Unique Offering
The RSCC content and delivery is powered
The new RSCC course model is split up in
by Accenture’s Supply Chain Academy,
the global leader in total supply chain
four modules
knowledge and learning solutions. The
RSCC program consists of more than 40
hours of training, drawing from the
insights, experience and expertise of
numerous supply chain experts from
dozens of institutions. No other training
program can offer such broad content
with such extensive depth and global
reach.
The content and knowledge for the RSCC
program is delivered in a blended learning
architecture: a collection of online
learning courses, instructor-led virtual
sessions, white papers and links to
thought capital on the Internet. The RSCC
program is a completely flexible program
that facilitates the development of deep
skills at any time, anywhere, through
Internet access. This creates tremendous
flexibility to allow for self-paced training.
How Does It Work?
Participants in the RSCC program will tested during the examinations.
have access to a number of online courses Participants will not be tested on the
to prepare for their exams. elective courses.
Courses supporting the certification are Finally, participants have access to the “After taking the RSCC, my in-stock rate
broken down into four modules, program for eighteen months, to provide is better in the last couple of months than
containing both core and elective courses. users with time to take elective courses as it has ever been.”
Participants can take the modules in any desired and further build their knowledge – Inventory Manager, Global Retailer
order: after completing the core program. Also,
- Supply Chain Fundamentals (9.25 hours) it allows participants to use RSCC courses “I think that the program expressed the
- Forecasting and Planning (8.5 hours) as a source of reference after they have concepts more clearly than what you
- Inventory Management (14 hours) successfully completed their exam. usually get from universities.”
- Metrics and Process Integration – CPFR Manager, CPG Company
(7.5 hours)
Further Information “I really liked the self-study format: the
Each module has an accompanying online Interested in the RSCC program for your multi-media content kept the courses
exam, allowing participants to focus on organization? To learn more, go to interesting, while it allowed you to take
one module at a time. This makes it easier www.supplychainacademy.com/home/ the courses in your own pace.”
for the user to prepare for the exam and swf/RSCC_Program.ppt – Demand Planner, International Retailer
encourages participants to schedule
training throughout the year. Participants For more information and pricing, you can “The RSCC helped me identify a number
have two attempts to score at least 75% also contact: of potential savings in the daily operation
in order to pass each exam. RSCC of the warehouse.”
certification will be awarded once the Patricia Terra – Inventory Specialist, CPG Company
user successfully passes all four Accenture RSCC Program Manager
examinations. patricia.b.terra@accenture.com “This will be helpful for my entire career.”
+1 917 452 4946 – Replenishment Specialist, Large Global
In addition to the core training, elective Retailer
courses have been added to each module,
to round out the program and provide the
opportunity for users to learn more about
areas they are particularly interested in.
Core training is required and will be