Create Engaging Library Experiences

Create Engaging Library Experiences Peter Bromberg | ACPL Library Camp, September 23, 2010 | peterbromberg.com

What Does It Mean To Be Engaged ?

User Experience: Engagement James Garrett | The State Of User Experience, http://vimeo.com/6952223 Perception (senses) Action (body) Cognition (mind) Emotion (heart) External External Internal Internal

User Experience: Engagement

User Experience: Engagement Jesse James Garrett | The State Of User Experience, http://vimeo.com/6952223
Also Consider Customers’ Capabilities & Constraints with respect to:
Perception
Action
Cognitive
Emotion

Ask customers what they want (but don’t stop there) Henry Ford said that if he had asked people how they wanted to improve their transportation they would have said faster horses. http://www.flickr.com/photos/danshouse/163331027/

How do we make this engaging?

How do we make this engaging? http://www.youtube.com/user/codlibrary

User Experience: Engagement Perception (senses) Action (body) Cognition (mind) Emotion (heart) External External Internal Internal

How do we engage our customers?

How do we engage our customers online?

Website Usability

VALUE
Useful
Desirable
Accessible
Credible
Findable
Usable
User Experience Honeycomb By Peter Morville, Semantic Studios http://semanticstudios.com/publications/semantics/000029.php

How do we engage our customers online?

How do we engage our customers online? CC 2.0 John LeMasney http://365sketches.org/2010/03/17/86-of-365-are-9-of-my-favorite-technology-sets-in-inkscape/

5 Ways to Engage Our Customers Using Social Media
Social Media Presence : Have one.
Market it
Update regularly
Be some combination of useful and interesting (credible, we got.)
Respond to comments. Engage!

One Example…

None other than Andrew Carnegie understood that you need to create an engaging experience for customers to bring them in... So Carnegie built a boxing gymnasium into one of his Pittsburgh libraries, a swimming pool into another. http://seattletimes.nwsource.com/html/opinion/2012682058_peirce22.html

What are you going to build into your customers’ experience ?

discussion

thank you !

Image credits Engagement Ring: http://www.flickr.com/photos/base2wave/297821450/# What does it mean to be engaged: http://www.flickr.com/photos/chernobylbob/4248090393/sizes/z/in/photostream/ Little Girl: http://www.flickr.com/photos/zaqography/3790868181/in/set-72157620806096212 Hand Smile: http://www.flickr.com/photos/dotbenjamin/2765083201 Blind Woman: http://www.flickr.com/photos/yourdon/3550784323/ Thinker: http://www.flickr.com/photos/seatbelt67/502255276/sizes/s Wheelchair: http://www.flickr.com/photos/euthman/357322273/ Mouse Click: http://www.flickr.com/photos/davichi/2927561056/ Eye: http://www.flickr.com/photos/weirdcolor/2966114569/ Stuffed animal sleepover: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624716712838 Birthday Cake Tasting: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624859008020 Book Festival: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624951884570 How You Feel is Data: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624542556483 Princeton Eats: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624109335467 World Cup Final: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624352026487/ Summer Music: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624282314269 Music: http://www.flickr.com/photos/princetonpubliclibrary/4681798867/in/set-72157624282314269 Music: http://www.flickr.com/photos/princetonpubliclibrary/4862869403/sizes/z/in/set-72157624282314269 Music: http://www.flickr.com/photos/princetonpubliclibrary/4862857183/sizes/z/in/set-72157624282314269 Knitting: http://www.flickr.com/photos/princetonpubliclibrary/4730214965/sizes/m/in/set-72157624074943211 Knitting: http://www.flickr.com/photos/princetonpubliclibrary/4730216611/in/set-72157624074943211 Art of Alex Masket: http://www.flickr.com/photos/princetonpubliclibrary/sets/7215762407265973 Art at PPL: http://www.flickr.com/photos/princetonpubliclibrary/4667082144/sizes/l/in/set-72157624072659739 Art at PPL: http://www.flickr.com/photos/princetonpubliclibrary/4667082112/in/set-72157624072659739 Spelling Bee: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157623925359061 Bees Knees: http://www.flickr.com/photos/princetonpubliclibrary/4602154993/sizes/z/in/set-72157623925359061 Technology and Lectures: http://www.flickr.com/photos/princetonpubliclibrary/sets/72157594546924274

Image credits TEDxNJLbraries: http://www.flickr.com/photos/princetonpubliclibrary/4595701033/sizes/z/in/set-72157624034119030 TEDxNJLibraries Stage: http://www.flickr.com/photos/peterjbromberg/4589179224/in/photostream Gaming: http://www.flickr.com/photos/shifted/2856581311/sizes/m/in/pool-38119641@N00/ Gaming: http://www.flickr.com/photos/melancon/336855973/sizes/m/in/pool-38119641@N00/ Gaming: http://www.flickr.com/photos/aadl/3554598866/sizes/m/in/photostream/ Graffiti Wall: http://www.flickr.com/photos/sjrlc/4174043227/sizes/m/in/photostream/ Graphic Novel Display http://www.flickr.com/photos/sjrlc/119907418/sizes/o/in/set-72057594093690342/ Talk Java to Me: http://www.flickr.com/photos/sjrlc/119907418/in/set-72057594093690342 Dummies Display at ACPL: Unpublished CC 2.0 Peter Bromberg DVD Collection: Unpublished CC 2.0 Peter Bromberg Picture Books Display at Mount Laurel Library: Unpublished CC 2.0 Peter Bromberg Listening station at Princeton Public Library: Unpublished CC 2.0 Peter Bromberg Aquarium at Princeton Public Library: Unpublished CC 2.0 Princeton Public Library Audiobooks/Movies Signs at Princeton Public Library:: Unpublished CC 2.0 Peter Bromberg Movies neon sign: http://www.flickr.com/photos/sjrlc/119907463/in/set-72057594093690342 Computer Room at ACPL: Unpublished CC 2.0 Peter Bromberg Red walls of Computer Room at ACPL: Unpublished CC 2.0 Peter Bromberg Egg Chair: http://www.flickr.com/photos/sjrlc/119907439/sizes/m/in/set-72057594093690342 Fireplace at Princeton Public Library: Unpublished CC 2.0 Peter Bromberg Green/bllue seating at ACPL: Unpublished CC 2.0 Peter Bromberg Red/Green seating at ACPL: Unpublished CC 2.0 Peter Bromberg Knit for others/Hats: Unpublished CC 2.0 Peter Bromberg Tile Wall at Princeton Public Library: Unpublished CC 2.0 Peter Bromberg Tiles at Princeton Public Library: Unpublished CC 2.0 Peter Bromberg Café at Princeton Public Library: Unpublished CC 2.0 Peter Bromberg Vending machines: at Mount Laurel Library: Unpublished CC 2.0 Peter Bromberg Cat and Mouse: http://www.flickr.com/photos/rockinfree/3750411799/sizes/z/in/photostream/ Website Usability: http://www.flickr.com/photos/paulsherman/4253242367/sizes/z/in/set-72157594396051523 Social Media: http://365sketches.org/2010/03/17/86-of-365-are-9-of-my-favorite-technology-sets-in-inkscape/ Boxer: http://www.flickr.com/photos/claudiogennari/3557886648/sizes/z/in/photostream Pool: http://www.flickr.com/photos/gracewong/183286968/

Create Engaging Library Experiences

by Peter Bromberg on Oct 08, 2010

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