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Soft skillsh



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  • 1. MARUTI SUZUKI National Road Safety Mission
  • 2. Soft Skills for Professional Drivers
  • 3. Profession Driving
    • Like other professions, it is also an important & respectful job.
    • This requires good skills.
    • To make it perfect, positive attitude is must.
    • For perfection, knowledge of traffic laws and feeling of responsibility is required.
    • This is a challenging job thus needs self confidence and patience.
    • To perform your duty well, some soft skills are required & these are called etiquettes.
  • 4. Etiquettes Few important points
  • 5. While talking to your officer or any other person, never stand:  With hands folded  Legs crossed Never Do this
  • 6.  Hands in your pocket  Head or ear itching Never Do this
  • 7.  Sneezing or coughing in front of officers Never Do this
  • 8.  Looking here & there while talking instead of concentrating on talks Never Do this
  • 9.  Drinking water while driving Never Do this
  • 10.  Smoking, chewing tobacco, gutka or any other eatable in front of officers Never Do this
  • 11.  Talking with pre-conceived mind  Insulting other’s dresses or personality  Back biting Never Do this
  • 12. Role Play on pre-conceived mindset
    • Suppose official gives instruction to driver that he wants to go to Gurgaon via Vasant Kunj.
    • Driver knows Gurgaon via Dhaula kuan, so without listening to the instructions properly, he drives via Dhaula Kuan.
  • 13. Pre-conceived mind-set
    • The officer has to go to Vasant Kunj before Gurgaon to get some important book from one of the famous store.
    • What will be the situation when driver due to pre-conceived mindset reaches Gurgaon via Dhaula Kuan.
  • 14.
    • Arguments starts and the journey becomes miserable in such atmosphere.
    • So, driver should follow the instructions properly.
    • He should listen the instruction with open mind.
  • 15.  Talking on mobile while driving   Not following traffic rules Never Do this
  • 16. Punctuality
    • Time is the essence.
    • Start early , to reach on time to the officer’s location.
    Always do this
  • 17. Always do this
    • Politeness is your personality’s identity. Be polite while talking.
    • While speaking take care of words, tone and speech.
    • Be alert on your duty at every moment.
  • 18.
    • Take care of your Cleanliness & hygiene
    • i Shave every day
    • ii Take bath every day
    • iii Brush your teeth every day
    • iv Take care of your hairs
    • v Wear clean cloths
    Always do this
  • 19.
    • Take care of your Cleanliness & hygiene
    • vi Nails should be clean & properly cut
    • vii Shoes should be polished
    • viii Socks should be washed & clean
    Always do this
  • 20.
    • Etiquette related points
      • Greet your officer & guest with him/her
      • Greeting should be cheerful & have happiness
    Always do this
  • 21.
    • Etiquette related points
      • Open the door of the vehicle for your officer
    Always do this
  • 22.
    • Etiquette related points
      • If there is a guest with your officer, first open the door for him/her
    Always do this
  • 23.
    • Etiquette related points
      • If you are deputed to pick a guest, it is advisable to introduce yourself first
      • e.g. Sir/madam, my name is Balbir Singh and I am from M/s ‘Z’. I have come here to take you to factory.
    Always do this
  • 24.
    • Etiquette related points
      • Make eye contact while talking.
      • Listen carefully all instructions.
      • If required, note down the instructions.
    Always do this
  • 25.
    • Etiquette related points
      • In case instruction is not clearly understood, request for repeating it or repeat your self to clarify that what you have understood is correct
      • Reply clearly with short sentences and clear speech
    Always do this
  • 26.
    • Etiquette related some easy words / sentences
      • Yes sir / No sir / Yes madam / No madam
      • Good morning / Good afternoon / Good evening / Good night sir or madam
    Always do this
  • 27.
    • Etiquette related some easy words / sentences
      • You are welcome, sir/madam
      • I am sorry, sir/madam
      • Sure, sir/madam
    Always do this
  • 28.
    • Etiquette related some easy words / sentences
      • Thank you sir/madam
      • How are you, sir/madam
      • Have a nice day sir/madam
    Always do this
  • 29. Use telephone
    • In case of emergency situation inform to the following
    • Office/Factory
    • To concerned officer (at the residence of the officer - after office hours)
    • On emergency phone number
  • 30. When talking on phone
    • While giving information in emergency situation:
      • 1- Introduce yourself
        • e.g. my name is Balbir Singh
        • e.g. I am driver of Dir. (production), Mr. R P Aggarwal
  • 31.  When talking on phone
    • While giving information in emergency situation:
      • 2- Inform location and name of place
        • e.g. at present our vehicle is at Nizamuddin bridge near Mayur Vihar
  • 32.
    • While giving information in emergency situation:
      • 3- Give details of situation
        • e.g. my vehicle, White Maruti Esteem having registration no HR 26 M 9999, is having guest from M/s XYZ who wants to visit place “X” before visiting factory/office
    When talking on phone
  • 33.
    • While giving information in emergency situation:
      • 4- Take further instructions
        • e.g. Now what are further instructions for me
     When talking on phone
  • 34. We are sure that by following these small points, your will not only become favourite driver of your staff but by end of the day you will be stress free which will make your social & family life more enjoyable.
  • 35. We wish you to have safe driving from HOME to HOME