Enabling Sustained Business Excellence
Part 7 of 8 - Improve Phase
Lean Six Sigma Practice @ KINDUZ
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Improve Phase
Objective:
To identify, evaluate, and select the right
improvement solutions. To develop a change
management approach to assist the
organization in adapting to the changes
Control Define
introduced through solution implementation
Performance Opportunities
Inputs
Improve Performance:
• Data Analysis
Key Deliverables
• Validated Root Causes
• Problem Statements • Generate Solutions • Process Maps
• Sources of Variation
• Rank and Select Solutions • Cost/Benefit Analyses
• Process FMEA
• Pilot and Solution Results
• Develop and Execute a Pilot
• Potential Solutions
• Change Maps
Plan • Solutions
• Manage Change
Analyze Measure
Performance
Opportunity
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 2

Improve Phase
Identify Pilot Refine Justify
Solutions Solutions Solutions Solutions
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Updated Process Maps
„Process Improvement Proposal‟ Process – Value Stream Map
Associate
PIP is raised on
Associate updates
PIP Management
PIP
System
Team (GKIT)
No
Knowledge
Innovation
Go to the PIP in Go to the PIP in
Global
Is information
the PIP Online the PIP Online
complete?
Tool Tool
No
Team (GKIT)
Knowledge
Innovation
Update
Global
Send PIP to SMEs Involve Go to the PIP in
Status in Final decision Is PIP
requesting Yes Implementation the PIP Online Close PIP
PIP Online taken approved?
recommendation Experts Tool
Tool
Implementation Subject Matter
Expert (SME)
Is enough SMEs review and
information Yes send
available? recommendations
No
Experts
Deploy the
Process
Improvement
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 4

Pilot Solution
Piloting Tips Other Tools:
Statistically Verify The Pilot
• Decision
Results
 Involve improvement team
Matrix
Before After
 Collect data on process
• Impact Effort
 Evaluate influencing external factors Matrix
• Change
 Evaluate full range of inputs and process
Acceleration
conditions
Time To Time To Process
 Expect “scale-up” issues after even the Process In Days Process In Days
• Cost Benefit
most successful pilots
Analysis
 Identify critical differences between the
• IDEAL Model
pilot environment and the full-scale
environment;
• Etc.
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 5

Contact
Website: http://www.kinduz.com/
Email: services@kinduz.com
India Office: +91-40-40165594
Workshop Knowledgebase:
http://kinduz.ning.com/
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