Enabling Sustained Business Excellence
Part 4 of 8 - Measure Phase
Lean Six Sigma Practice @ KINDUZ
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Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 1

Measure Phase
Objective:
To determine what to measure, manage
measurement data collection, develop and
validate measurement systems and
Control Define
determine process performance.
Performance Opportunities
Key Deliverables
Inputs
Measure Performance:
• Input, process and output
• Team Charter
indicators
•
• Determine What to Measure
Action Plan
• Operational definitions
• •
Prepared Team Manage Measurement
• Data collection formats and
• •
Critical Customer Understand Variation sampling plans
Requirements • Evaluate Measurement System • Measurement system capability
• Process Maps • Determine Process Performance • Baseline performance metrics
• Quick Win Opportunities
• Productive team atmosphere
Improve Analyze
Opportunity
Performance
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 2

Measure Phase
Develop
Develop Display and
Identify Operational
Collect Data
Measurement Evaluate
Definitions for
Measures
Plan Data
Measure
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
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© 2009 KINDUZ - All rights reserved

10 Key Elements of a Measurement Plan
1. Performance measure
2. Operational definition
3. Data source and location
4. Sample size
5. Who will collect the data?
6. When will the data be collected?
7. How will the data be collected?
8. Other data that should be collected at the same time
9. How will the data be used?
10. How will the data be displayed?
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
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© 2009 KINDUZ - All rights reserved

Measure Phase
Sampling
Data Other Tools:
Plan
Types • Segmentation
• Measurement
System
Population Analysis
• ARR
• GRR
Discreet
Continuous • Minitab
(attribute)
(variables) • Standard
Deviation
• Mean
• Median
• Mode
Sample
Statistical Inference • Scatter Plots
• Pareto Charts
• Control
Charts
• X-Bar, P,
U, ImR
Statistics • Etc.
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 5

Contact
Website: http://www.kinduz.com/
Email: services@kinduz.com
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Workshop Knowledgebase:
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Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
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© 2009 KINDUZ - All rights reserved

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