Enabling Sustained Business Excellence
DEFINE
Part 3 of 8 - Define Phase
Lean Six Sigma Practice @ KINDUZ
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Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 1

DMAIC Phases
Measure Improve
• What is • What is • How do we
Important? wrong? guarantee
• How are we • What needs
performance?
doing? to be done?
Define Analyze Control
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
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© 2009 KINDUZ - All rights reserved

Define Phase
Objective:
To identify and/or validate the business
improvement opportunity, define critical
customer requirements, map processes and
Control Measure
build effective teams.
Performance Performance
Inputs Key Deliverables
Define Opportunities
•
• •
Identify, Prioritize and Select the
Strategic Priorities Team Charter
Improvement Opportunity
• •
Scorecard Development Action Plan
• Develop Project Team Charter
• •
Core Process Selections Prepared Team
• Build Effective Team
• •
Improvement Expectations Critical Customer Requirements
• Identify Customers and Customer
• •
Improvement project Team Process Maps
Requirements
•
Sponsor, Champion, Team Quick Win Opportunities
• Define and Map Process to be Improved
Leader and Members
Improve Analyze
Opportunity
Performance
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 3

Critical to Business Drilldown
Increase Profits
Reduce
Increase Sales ….
Expenses
Expand Reduce
Markets Warranty Costs
Add New Improve
Markets Productivity
Add New Rationalize
Service Lines Offices
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 4

COPIS
c O P S
I Other Tools:
• KANO
Output Process
Customer Supplier
Inputs
(Use nouns) (Use verbs) Analysis
• Quality
Functional
1
Deployment
• Porter’s Five
2 Force Model
• Malcolm
Baldridge
3
National
Quality Award
• Team Charter
4
• Quick Win
Opportunities
5
Identification
• BCG
6 Quadrant
• Etc.
7
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 5

Contact
Website: http://www.kinduz.com/
Email: services@kinduz.com
India Office: +91-40-40165594
Workshop Knowledgebase:
http://kinduz.ning.com/
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
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