Enabling Sustained Business Excellence




      DEFINE
Part 3 of 8 - Define Phase

 Lean Six Sigma Practice @ KINDUZ




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                 KINDUZ Consulting Network

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• D...
DMAIC Phases




                  Measure                       Improve
• What is                     • What is          ...
Define Phase

                                   Objective:
                                   To identify and/or validate...
Critical to Business Drilldown


                                 Increase Profits


                                    R...
COPIS



 c           O                 P                                               S
                                ...
Contact




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03 of 08 Lean Six Sigma Overview - Define Phase Of DMAIC

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03 of 08 Lean Six Sigma Overview - Define Phase of DMAIC

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03 of 08 Lean Six Sigma Overview - Define Phase Of DMAIC

  1. 1. Enabling Sustained Business Excellence DEFINE Part 3 of 8 - Define Phase Lean Six Sigma Practice @ KINDUZ Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
  2. 2. HTTP://NETWORK.KINDUZ.COM/ KINDUZ Consulting Network • Network with Experts from all over the World • Download Templates, Checklists, Frameworks for study • Access Video Recordings, Blogs of Experts • Post Questions and get Answers, Participate in Discussions • Lifetime Access Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/ © 2009 KINDUZ - All rights reserved 1
  3. 3. DMAIC Phases Measure Improve • What is • What is • How do we Important? wrong? guarantee • How are we • What needs performance? doing? to be done? Define Analyze Control Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/ 2 © 2009 KINDUZ - All rights reserved
  4. 4. Define Phase Objective: To identify and/or validate the business improvement opportunity, define critical customer requirements, map processes and Control Measure build effective teams. Performance Performance Inputs Key Deliverables Define Opportunities • • • Identify, Prioritize and Select the Strategic Priorities Team Charter Improvement Opportunity • • Scorecard Development Action Plan • Develop Project Team Charter • • Core Process Selections Prepared Team • Build Effective Team • • Improvement Expectations Critical Customer Requirements • Identify Customers and Customer • • Improvement project Team Process Maps Requirements • Sponsor, Champion, Team Quick Win Opportunities • Define and Map Process to be Improved Leader and Members Improve Analyze Opportunity Performance Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/ © 2009 KINDUZ - All rights reserved 3
  5. 5. Critical to Business Drilldown Increase Profits Reduce Increase Sales …. Expenses Expand Reduce Markets Warranty Costs Add New Improve Markets Productivity Add New Rationalize Service Lines Offices Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/ © 2009 KINDUZ - All rights reserved 4
  6. 6. COPIS c O P S I Other Tools: • KANO Output Process Customer Supplier Inputs (Use nouns) (Use verbs) Analysis • Quality Functional 1 Deployment • Porter’s Five 2 Force Model • Malcolm Baldridge 3 National Quality Award • Team Charter 4 • Quick Win Opportunities 5 Identification • BCG 6 Quadrant • Etc. 7 Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/ © 2009 KINDUZ - All rights reserved 5
  7. 7. Contact Website: http://www.kinduz.com/ Email: services@kinduz.com India Office: +91-40-40165594 Workshop Knowledgebase: http://kinduz.ning.com/ Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/ 6 © 2009 KINDUZ - All rights reserved
  8. 8. http://www.kinduz.com 7 © 2009 KINDUZ - All rights reserved

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