Enabling Sustained Business Excellence




Part 2 of 8 - Perspectives of Lean Six Sigma

 Lean Six Sigma Practice @ KINDUZ...
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Historical Perspective




  1979:
Motorola                   1995: Jack                                     2000: GE
Star...
Mean vs. Variation




                     Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.co...
Statistical Perspective




                                       Mean = 20




                                       (s...
Quantitative Perspective


                                                                              99.99966% Right (...
Quantitative Perspective


                                                                       Airline fatality rate 0....
Customers Perspective


Six Sigma Starts and Ends with Customers

                                 What is my
            ...
Operational Perspective




                          Control
                                         Define




        ...
Contact




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Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/

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02 of 08 Lean Six Sigma Overview - Perspectives Of Lean Six Sigma

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02 of 08 Lean Six Sigma Overview - Perspectives Of Lean Six Sigma

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02 of 08 Lean Six Sigma Overview - Perspectives Of Lean Six Sigma

  1. 1. Enabling Sustained Business Excellence Part 2 of 8 - Perspectives of Lean Six Sigma Lean Six Sigma Practice @ KINDUZ Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
  2. 2. HTTP://NETWORK.KINDUZ.COM/ KINDUZ Consulting Network • Network with Experts from all over the World • Download Templates, Checklists, Frameworks for study • Access Video Recordings, Blogs of Experts • Post Questions and get Answers, Participate in Discussions • Lifetime Access Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 2 © 2009 KINDUZ - All rights reserved
  3. 3. Historical Perspective 1979: Motorola 1995: Jack 2000: GE Starts Six Welch Saves ~$2 Initiates Six Billion Sigma Initiative Sigma in GE Annually 1986: 1998: Allied Motorola Signal Saves ~$16 Saves ~$1.2 Billion Billion Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 3 © 2009 KINDUZ - All rights reserved
  4. 4. Mean vs. Variation Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 4 © 2009 KINDUZ - All rights reserved
  5. 5. Statistical Perspective Mean = 20 (s)= 0.5 (Lower Specification) (Upper Specification) (6 s) (6 s) 23 17 20 A defect is any value that falls outside Customer Specifications Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 5 © 2009 KINDUZ - All rights reserved
  6. 6. Quantitative Perspective 99.99966% Right (6 Sigma) 99% Right (3.8 Sigma) No electricity for 1 hour every 34 years No electricity for 7 hours per month 5,000 incorrect operations per week 1.7 incorrect operations per week 68 wrong prescriptions per year 20,000 wrong prescriptions per year Defects per Million σ Opportunities 1 697,672.15 2 308,770.21 3 66,810.63 4 6,209.70 5 232.67 6 3.40 Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 6 © 2009 KINDUZ - All rights reserved
  7. 7. Quantitative Perspective Airline fatality rate 0.52 PPM Sigma (s) World Class, Six Sigma 3.4 PPM 1:1,000,000 Five Sigma 233 PPM Motorola 1990 Four Sigma 6,209 PPM Hospital fatality rate due to mistakes Restaurant bills 1:100 Doctor prescriptions Payroll processing Airline baggage handling Three Sigma 66,810 PPM Two Sigma 308,770 PPM Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 7 © 2009 KINDUZ - All rights reserved
  8. 8. Customers Perspective Six Sigma Starts and Ends with Customers What is my customers view of the process? Are my What do the customers customers referring and expect out of the process? buying again? CUSTOMERS Is my How do my customer customers satisfaction measure the process? increasing? What is my customers definition of a defect? Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 8 © 2009 KINDUZ - All rights reserved
  9. 9. Operational Perspective Control Define Improve Measure Analyze Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ 9 © 2009 KINDUZ - All rights reserved
  10. 10. Contact Website: http://www.kinduz.com/ Email: services@kinduz.com India Office: +91-40-40165594 Workshop Knowledgebase: http://kinduz.ning.com/ Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ © 2009 KINDUZ - All rights reserved 10
  11. 11. http://www.kinduz.com Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/ © 2009 KINDUZ - All rights reserved 11

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