<ul><li>There is an increasing communication gap between the customers and the companies because of the way they address their customers or clients. </li></ul><ul><li>The trust and certainty of the customers or clients are being depleted because of the less support that the companies offer to them. </li></ul><ul><li>The internet has linked everyone all over the world for them to have a conversation and to communicate with each other. </li></ul>
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