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Digital Marketing - The Future
 

Digital Marketing - The Future

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Digital Marketing as Brand Advocacy Activator

Digital Marketing as Brand Advocacy Activator

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    Digital Marketing - The Future Digital Marketing - The Future Presentation Transcript

    • DIGITAL MARKETING: THE FUTURE ART DIRECTORS CLUB - BERLIN OCT 08 clickadvisor insight for innovation paul.marsden@clickadvisor.com
    • Your Salary Salt Cubes Sea Squirts Lake Wobegon
    • ? YOUR 2009 SALARY ? FIRST, LET’S TALK ABOUT YOUR SALARY: UP OR DOWN NEXT YEAR?
    • YOU COULD TALK TO A FORTUNE TELLER
    • YOU COULD TALK TO YOUR BOSS (“TALK” IS A GREAT EUPHEMISM, ISN’T IT?)
    • OR YOU COULD ASK YOUR CLIENTS ONE SIMPLE QUESTION…
    • WOULD YOU RECOMMEND US? WOULD THEY RECOMMEND YOU?
    • 2003 CLIENT RECOMMENDATIONS DRIVE YOUR FIRM’S GROWTH
    • CLIENT RECOMMENDATIONS DRIVE YOUR SALARY
    • Net Promoter Score = Promoters - Detractors 0 1 2 3 4 5 6 7 8 9 10 Detractor Passive Promoter “PROPENSITY TO RECOMMEND” LINKED TO GROWTH IN 40+ CATEGORIES
    • “The most recommended brand in its category grows 2.5x category average”
    • “A 12% increase in NPS correlates to a doubling of growth”
    • RECOMMENDATION RATES: THE CFO-FRIENDLY MARKETING METRIC
    • THIS SPACE FOR HIRE RECOMMENDATION MEDIA IS MARKETING’S MOST POWERFUL MEDIA
    • DIGITAL DRIVES RECOMMENDATIONS FASTER AND FURTHER
    • IT’S A SMALL WORLD BECAUSE DIGITAL MAKES A SMALL WORLD SMALLER
    • SO HOW CAN DIGITAL DRIVE RECOMMENDATION MEDIA?
    • WE NEED TO UNDERSTAND WHY PEOPLE RECOMMEND
    • 70% OF RECOMMENDATIONS ARE DRIVEN BY AN EXPECTATION-BEATING PRODUCT EXPERIENCE
    • “50% of people who say they would recommend, haven’t yet recommended” SOURCE WEBER SHANDWICK 2008 A NEW ROLE FOR DIGITAL: ACTIVATING ADVOCACY
    • ACTIVATING ADVOCACY BY HELPING FANS ARTICULATE THE REASON TO RECOMMEND
    • ACTIVATING ADVOCACY BY HELPING FANS ARTICULATE THE REASON TO RECOMMEND
    • e Lak on g obe t W ec Eff THE LAKE WOBEGON EFFECT
    • e Lak on g obe t W ec Eff 80% of CEOs believe their firm offers a superior product… THE LAKE WOBEGON EFFECT
    • e Lak on g obe t W ec Eff 80% of CEOs believe their firm offers a superior product… …8% of their customers agree THE LAKE WOBEGON EFFECT
    • DIGITAL AS A VALUE-DELIVERY PLATFORM BEATING EXPECTATIONS BY ADDING VALUE TO THE PRODUCT PROPOSITION
    • DIGITAL AS A VALUE-DELIVERY PLATFORM BEATING EXPECTATIONS BY ADDING VALUE TO THE PRODUCT PROPOSITION
    • THE SEA SQUIRT IMPERATIVE: SOLVE PROBLEMS OR EAT YOUR BRAIN
    • DIGITAL AS INNOVATION PLATFORM BEATING EXPECTATIONS BY USING DIGITAL TO INNOVATE BETTER
    • DIGITAL AS INNOVATION PLATFORM BEATING EXPECTATIONS BY USING DIGITAL TO INNOVATE BETTER
    • DIGITAL AS INNOVATION PLATFORM BEATING EXPECTATIONS BY USING DIGITAL TO INNOVATE BETTER
    • IT’S A LONG WAY FROM SCREEN-SPAM AND BROCHURE-WARE: AND WE DON’T HAVE ALL THE ANSWERS YET...
    • WHATEVER YOU DO, MAKE SURE IT’S WORTH TALKING ABOUT
    • paul.marsden@clickadvisor.com clickadvisor insight for innovation
    • About Clickadvisor ★ Hello, we’re Clickadvisor, a new digital insight agency that uses crowdsourcing technology to help brands do market-led innovation ★ Instead of running traditional groups and interviews, we uncover needs, opportunities and solutions using online idea and design contests ★ Innovation Idea Contests ★ Trendspotting Contests ★ Brand Naming Contests ★ Pack/Cover Design Contests ★ Our idea and design contests help brands do collaborative innovation, delivering creative insight fast and cost-effectively clickadvisor insight for innovation
    • About the Speaker Paul Marsden is director at clickadvisor.com, a digital insight agency specialising in innovation An experienced market researcher, career highlights to date include: ★ Product management, sales and market research at Astra Zeneca ★ PhD in social psychology (social influence) - development of online research tool featured in The New Scientist ★ Led London School of Economics team validating the link between brand advocacy and sales growth - worked on innovation research projects for BBC, LVMH, Nokia, Economist, and Unilever ★ Co-founded two successful digital marketing agencies (Spheeris (online communication) and Brainjuicer (online research)) ★ Co-authored popular business book ‘Connected Marketing’ Paul’s latest venture, clickadvisor.com, helps brands do collaborative innovation through brand-sponsored idea and design contests clickadvisor insight for innovation
    • Flipside A reformed bodybuilder, Paul is a diving fanatic and a qualified divemaster clickadvisor insight for innovation