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Why Am I So Angry? And What Are You Going to Do About It?

by Writer, trainer, presenter, social media strategist, learning advocate, consultant at Paul Signorelli & Associaties, San Francisco on Oct 19, 2010

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This one-hour webinar for WebJunction, co-presented by Maurice Coleman (Technical Trainer, Harford County Public Library) and Paul Signorelli (Writer, Trainer, and Consultant, Paul Signorelli & ...

This one-hour webinar for WebJunction, co-presented by Maurice Coleman (Technical Trainer, Harford County Public Library) and Paul Signorelli (Writer, Trainer, and Consultant, Paul Signorelli & Associates) focuses on how we can better work within and resolve difficult situations involving people ranging from those who are somewhat angry to those whose behavior requires security or police intervention. Although designed for an audience of colleagues working in libraries, the material is adaptable to anyone involved in customer service.

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Why Am I So Angry? And What Are You Going to Do About It? Why Am I So Angry? And What Are You Going to Do About It? Presentation Transcript