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The Importance Of Usability For Internal Business Systems
 

The Importance Of Usability For Internal Business Systems

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A presentation in front of 100 people at Manchester Digital's event 'Usability: What's The Use?' where Paul Rouke talks about the importance of usability especially for internal business systems

A presentation in front of 100 people at Manchester Digital's event 'Usability: What's The Use?' where Paul Rouke talks about the importance of usability especially for internal business systems

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    The Importance Of Usability For Internal Business Systems The Importance Of Usability For Internal Business Systems Presentation Transcript

    •  
    • Manchester Digital’s Usability: What’s The Use? “Improving your bottom line (especially in a recession!)” by Paul Rouke User Experience Director at PRWD 28 th January 2009
    • What I’ll be talking about
      • Internal business systems
      • (improving your efficiency and productivity)
    • Topics
      • Big barriers to staff productivity
      • Common reasons for the barriers
      • A video – what does user-centered design actually mean for businesses?
      • Something to take away with you
    • Big barriers to staff productivity
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      • A few quotes you might recognise !
    • “ the system doesn't do what I need it to do” “ if only the system allowed me to do…” “ it takes me a long time to do what I need to do ” “ the system is trying to be too clever – what are all these different options?”
    • “ the system confuses me ” “ the system actually makes my job harder” “ if only I was asked what I need the system to do for me”
    • Common reasons for these barriers
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    • We all know how important it is to be considerate of what people want… …look what can happen when we’re not!
    •  
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    • … and a quick example of how not to do it…
    • “ The government's £12.4bn NHS IT programme is "sleepwalking towards disaster" with suppliers, local trusts and clinical staff losing confidence in it…”
    • Here comes the cavalry…
    • User-Centered Design
    • User-centered design (what it actually means for businesses)
    • What to take away from this presentation
    • Ask yourself a few questions…
    • Is my business working as efficiently as possible?
    • Are my staff working as productively as possible?
    • Do I listen to what my staff want & need?
    • Do I know what is the on-going cost to my business?
    • The good news!
    • No matter what you have… e-commerce sites business websites information portals marketing campaigns internal systems …
    • Usability can and does improve your bottom line!
    • > this presentation > case studies > further information > plus leave your comments all available at: www.prwd.co.uk/events
    • Thankyou for listening to “Improving your bottom line” by Paul Rouke Office: 0161 918 6729 Mobile: 07739 745 126 Web: www.prwd.co.uk Email: [email_address]