“ Made-to-measure IT Systems for Small Manufacturers” by Paul Rouke and Rob Knight PRWD 16th June 2009

What is the background to PRWD? 7 years experience focused on: – improving conversion rates – increasing average order values – improving number of returning visitors – converting offline shoppers to online shoppers Paul Rouke joined 1st e-commerce team in 1999 in design and usability role

What do PRWD do? A few clients we work with directly A few clients we work with through agency partners Improve performance of existing websites and applications Design and build high performing websites/systems/applications

What do PRWD focus on? The end user

Our key manufacturing experience A client since January 2006 Implemented their new online marketing strategy Delivered improved revenue-per-employee of over 95% A client since March 2008 Delivered their new internal business system Delivered an 86% reduction in information processing time Became an approved practitioner in 2008 Provided evaluation of manufacturers e-commerce market opportunity

What manufacturers suit our services? Size – 30 – 100 employees approx. Location – North West England Existing ERP system – none

Which companies can benefit? Fast growing SME’s who need software to manage systems and processes as they grow Businesses with large amounts of paperwork and spreadsheets Businesses where their staff spend considerable time doing repetitive tasks Businesses who have used the same internal systems for over 10 years Businesses with staff or engineers on-the-road or home-workers who need access to business or client information Businesses not looking for software which is all-singing and all-dancing – instead it does just what they need it do to improve their efficiency and staff productivity

Fast growing SME’s who need software to manage systems and processes as they grow

Businesses with large amounts of paperwork and spreadsheets

Businesses where their staff spend considerable time doing repetitive tasks

Businesses who have used the same internal systems for over 10 years

Businesses with staff or engineers on-the-road or home-workers who need access to business or client information

Businesses not looking for software which is all-singing and all-dancing – instead it does just what they need it do to improve their efficiency and staff productivity

Typical challenges a manufacturer may have Family run manufacturing business who have used the same systems and processes for the last 10-15 years Processes including job cards are predominantly paper-based Stock control is heavily reliant on individuals When production increases there is a strain on the business due to the over-reliance of manual input A few spreadsheets are used along with accounting software, but the rest of businesses critical data is paper-based If a key employee was ill or off work there is significant intelligence that is lost with most data not being IT based

Family run manufacturing business who have used the same systems and processes for the last 10-15 years

Processes including job cards are predominantly paper-based

Stock control is heavily reliant on individuals

When production increases there is a strain on the business due to the over-reliance of manual input

A few spreadsheets are used along with accounting software, but the rest of businesses critical data is paper-based

If a key employee was ill or off work there is significant intelligence that is lost with most data not being IT based

Without addressing these challenges, it can lead to...

Challenges from traditional business systems

How traditional business systems are made

What business owners have to weigh up

How are PRWD different?

How do we design systems?

User-Centered Design

Case Study

Company Challenges Winning Hearts & Minds Our Approach The Solution Customer Comments Results

Company Family run manufacturer Approx. 40 staff Paper based systems £1.5 – 2m t/o

Family run manufacturer

Approx. 40 staff

Paper based systems

£1.5 – 2m t/o

Challenges Their paper based system has worked for 15 years – how can it be replicated exactly ? Their key staff have worked their for over 10 years and are resistant to change They have heard experiences from bigger manufacturers who had difficulty implementing enterprise resource planning systems When sales volume increase their manually driven processes almost fall over A job can be processed through their factory before the paperwork has reached their office Finding order information and job cards means searching through lots of paperwork

Winning Hearts and Minds - before “ there isn’t a system in the world that can be tailored to our exact processes” “ we shouldn’t be wasting our money on expensive, fancy systems” “ why can’t we stick with our current systems – we’ve used them for the last 15 years”

Our approach

Our method

Our method

Our method

The solution

Customer comments (what C&O Coatings have to say)

Winning Hearts and Minds - after “ I couldn’t wait for the system to go” “ I can see it not only saving us money but actually making us money” “ It’s so much quicker to process and find information”

The results 86% Average reduction in time spent on order entry 75% Quicker to find order information when responding to customer queries 50% More time for key shop floor operatives to focus on primary tasks PLUS Dramatic improvement of handling non-conformances Significant improvement to handling customer returns

Take-outs We are looking to meet with manufacturers who… Don’t have an existing ERP system Are not looking for a large scale ERP system with training and support Have a budget of at least £15k to modernise their internal systems We are looking for… Referrals into manufacturers fitting some of the criteria presented Partnerships with organisations working with manufacturers Opportunities to present to groups of manufacturers

Go to: www.prwd.co.uk/manufacturers to see: this presentation more detailed information videos plus E-commerce services for manufacturers

to see:

this presentation

more detailed information

videos

plus E-commerce services for manufacturers

Thankyou for listening to “Made-to-measure IT Systems for Small Manufacturers” by Paul Rouke and Rob Knight Paul Rouke – User Experience Director Rob Knight – Lead Technical Architect Office: 0161 918 6729 Web: www.prwd.co.uk Email: [email_address]

Any questions?