Innovatively disrputing the patient experience

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What would it be like if patients could access the hospital's business function on their terms?

What would it be like if patients could access the hospital's business function on their terms?

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  • 1. An example of patient experience innovation : scheduling Parent calls to schedule apt Parent calls to schedule apt Placed on hold, calls back Speaks to scheduler. Provides information, Insurance Parent calls to schedule lab work Speaks to scheduler. Provides same information Scheduler manually enters information Scheduler manually enters information Parent enters info into schedule Parent enters info into schedule Parent goes online to schedule 2 appointments and gets electronic confirmation As-Is: How Hospitals Schedule As-Isn’t: How Patients Want to Schedule