The connected crewThe crew plays a key role in the front-line processes. By digitalizing most of the processes, the crew has become the determining factor in staying ahead of the competition. We make information visible to the crew, during the flight, and during pre- and post flight processes. Instantly, without searching.
Real-time information without searchingThe concept is “context aware information access”, at the right time, any place, any where to excel in servicing the customer” Always the right information for the job Availability without constant Internet access Focus on process streamlining and CRM All crewmembers within reach Connected processes to control disruptions Personalised information E-learning and controlled manual distribution Enforcing safety awareness and participation Data cleansing The highest security standards The “connected crew” is informed everywhere, by mobile device, about any relevant airline information contributing to the best service to the customer.
Different situations require different information sets “The core of the MI.Airline system are business rules that determine the information needs based on received contextinformation like your role, your planning, your location, flight disturbances, delays, special passengers, data connections etc.” Essential information changes automatically without user involvement Constant Internet connection is not required during flight; the system can operate in “flight-mode” No searching means no mistakes and no system abuse; the airline is in control.
Boost ancillary onboard salesCombine all relevant data into one payment system that supports all forms of payment (including frequent flyer miles and split payments) both online and offline.
Instantly benefits your airline “Ties in directly with operational excellence and improves customer experience on board” Reduce pre-boarding briefing-time by up to 50% and advance decision-making Upload service reports within 1 minute after Wi-Fi connection Contribute to CSR targets by significant reduction in communication paper trails Better approach and service towards Frequent Flyer-passengers traveling any cabin-class REVENUE RELATED EFFICIENCY RELATED Reduction of planning errors Improvement of customer recognition Cost efficiency in communication tools appreciation and retention Paper trail cost reduction Improved board experience Access to all relevant information More time for customer focus Pre-flight Preparation at home; e.g. flight safety Miles upgrade on board extra CRM activities Navigation charts Enrollments of potential new loyalty customers Weather Higher revenues by operational excellence E-Learning Pre-boarding Assessing fitness to fly upfront Informed and satisfied customer Reduced briefing time Crew Mismatch in Fly Safety avoids costsCrew In-flight Error reduction Latest gate information “Moments of truth” D-0 on-time departure optimally managed In-flight Service standard compliance Reduced cost customer care by faster Empowered staff crew reporting Optimized feedback loop Seamless access to relevant information Speed in process lead-times Improved service recovery Employee creativity to cut costs Informed and motivated crew Faster control of transfer process Innovation from within the workforce Service recovery Securing updated flight safety Error reduction Reduction in lack of „belonging‟ En-route Flight disruption Destination alert Staff support
How we organize it for you Combining the latest technologies with over 100 years of airline experience Secure direct link between the airline IT-systems, our state-of-the-art IT-hub and the crew. Information batches geared to individual receivers in their specific role, sent in the most cost effective way. All systems twinned to guarantee uptime and performance. DATA FLOWS PLANNED CONTEXT CHANGES HOME Prepare flight, training needs; commute to airport BRIEFING Safety & instructions ROOM CHECK-IN Airline Mi.Pax Prediction Service CRM IN-FLIGHT Service delivery & recovery CREW Commute to hotel Airline HOTEL Mi.Ideas Service Planning SOCIAL Online Mi SITES RENDERER Cache Airline Enterprise Service Bus BRIEFING ServiceMobile platform Offline Mi.Safety HRM Airline Rostering Push Service Changes notification Intranet content Navigation at PLANS Mi.News layover MOVES With customers MI.Ideas backend IINTERACTS AROUND Service Aircraft www Ground staff Content Repository CREWAny PC Mi.Crew-CommunityOnly public information Database Service Collect data Shop, buy, pay ACTS COMMUNICATES Status updates Service feedback CONSULTS Safety issues * Patent pending Handbooks Social networks Safety rules Assignments MI.Airline price offer is “usage-based”, “friendly pricing” to launching partner; no difficult license agreements
Service Integration to create maximum customer value“We enable and enrich seamless interfaces between airline data and the crew‟s mobile device” Backend Device Connection Software Interfaces Buy / Lease Crew scheduling Local GSM Design / Development Crew briefing Payment terminals Global WIFI CRM RMA Reporting Maintenance Managed 3G roaming Installation E-learning Insurance Service Controlled manual distribution Consultancy Helpdesk Community Payment handling Track&Trace Flight planning Data cleansing /enrichment Invoicing On board sales Remote control “Your airline is in control, MI.Airline enables”
INTRIGUED BY OUR VIEWS AND PRODUCT? OUR TEAM IS AVAILABLE FOR A MORE DETAILED PRESENTATION Contact Paul Mees + 31 (0) 639 790 172 E: firstname.lastname@example.org MI.Airline P.O. Box 1268 2260 BG Leidschendam The NetherlandsMI.Airline offers a unique mobile intranet platform, bridging securely and effectively the information gap between the company and its remote staff, scattered all over the world. MI.Airline cumulates over 100 years of airline and the latest IT experience. MI.Airline is member of the MI.Group B.V. with headquarters in the Netherlands.