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Communication

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CTLLS presentation on non verbal communication

CTLLS presentation on non verbal communication

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  • 1. What you might be saying?
  • 2. Us and them? What are your learners saying ? What are you saying ?
  • 3. Aims and objectives  Identify types of non verbal communication -what we are saying/what we are receiving  Examine relevant research  Explore body language to convey authority  Compare actions and messages
  • 4. Engaged? Yes or no? Ad j. 1 . engaged - having ones attention or mind or energy engaged; "she keeps herself fully occupied by being deeply engaged in conversation"
  • 5. Albert Mehrabrian Often quoted but often misrepresented 3 elements Words /Tone of voice/ Non verbal behaviour VERBAL VOCAL VISUAL 7%-38%-55% rule
  • 6. congruence Verbal: "I do not have a problem with you!“ Non-verbal: person avoids eye-contact, looks anxious, has a closed body language, etc 'I'm absolutely delighted to be doing this presentation here tonight' Definition: Congruence is the state achieved by coming together, the state of agreement. The Latin congruere means to come together or agree. Congruence can also be called genuineness
  • 7. Mixed messages Micro gestures • “face of misery, words of glee” I feel truly happy to be here
  • 8. top 2 toe
  • 9. Head nod Position
  • 10. Eyes Feelings Concentration Eye contact
  • 11. Facial expressions Feelings Emotions
  • 12. Nose and mouth Dislike Shock Smile Sad
  • 13. Ears Active listening Eye contact Position Open questioning Paraphrasing Head position encouragers
  • 14. Fingers and thumbs Pointing Avoid finger-pointing Numbering Directing Highlighting Well done .
  • 15. Hands Open Nothing hidden Trust Positive Accepting Down palms controlling
  • 16. Arms & shoulders Folded Behind back In front Gestures eg cultural Limit hands-on-hips shrug
  • 17. Proximity
  • 18. Personal space
  • 19. Conveying authority  Mnemonic PEP  Proximity – closer you are the greater the effect  Eyecontact- sustained eye contact when you are talking  Posing questions – powerful when used to put the student on the spot sometimes best used when you have student on own  “if you use the PEP approach effectively you will barely need to raise your voice” Petty, G
  • 20. Posture Alert Enthusiastic Slouching suggests a lack of energy
  • 21. Orientation How we are set up
  • 22. 'matching' or 'mirroring' position Shape Fight or flight
  • 23. Unconscious gestures Fidgeting Nail biting Touching you hair Looking at your watch Avoid transference of tension or anxiety
  • 24. approaches Smile Warmth Rapport
  • 25. To consider  What you are communicating  verbal  vocal  visual  What your students are communicating  Recognising the signs  PEP listen to the words read the body language
  • 26. links http://en.wikipedia.org/wiki/Albert_Mehra bian http://bodylanguagecards.co.uk http://www.kaaj.com/psych/ http://gpmb.blogspot.com/2007/04/3vs- disease.html
  • 27. Feedback  email  pkelsall@halesowen.ac.uk  Feedback channel  http://todaysmeet.com/youwhat  Moodle  http://vle.halesowen.ac.uk/moodle/course/view.php? id=798  Slideshare  http://www.slideshare.net/paulk70  twitter  www.twitter.com/paulk70