An expert manager of large-scale food services operations, Paul Fisichella currently serves as the Director of Operations of Lev Restaurant Group. The Las Vegas-based company owns several casual and quick service dining establishments. Prior to joining the Lev Restaurant Group, he owned several eateries and served as General Manager of Stratta at Wynn Resorts.

1. Considering the Art of
Listening for Career Success
By Paul Fisichella

2. The Art of Listening for Career
Success
An expert manager of large-scale food services
operations, Paul Fisichella currently serves as
the Director of Operations of Lev Restaurant
Group. The Las Vegas-based company owns
several casual and quick service dining
establishments. Prior to joining the Lev
Restaurant Group, he owned several eateries
and served as General Manager of Stratta at
Wynn Resorts.

3. The Art of Listening for Career
Success
Well-honed listening skills prove highly valuable in
the workplace. People with this proficiency drive the
forward momentum of businesses because they gain
critical insight without disruptive chatter,
divulgence of information, or feedback that might
undermine the overall effort. By learning to ask
questions that prompt useful responses, employees
foster improved customer satisfaction, productive
collaboration with colleagues and vendors, and
completion of tasks and projects without delays or
budget overruns frequently caused by
miscommunication.

4. The Art of Listening for Career
Success
Many people find that minimizing distractions
promotes improved listening results; by closing a
door, turning off mobile devices, and focusing on the
conversation, employees eliminate external
interruptions and demonstrate their interest in what
the other party has to say. Nonverbal
communication also speaks volumes in a discussion.
Leaning forward, nodding, and asking relevant
questions encourage discussion and sharing of
information because the other person feels that his
or her words are important to the listener.