Delivering Diversity

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Presentation at HLG Conference 2010, Lowery, Manchester

Presentation at HLG Conference 2010, Lowery, Manchester

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  • In this session I will provide an overview of the lessons learned from Social Care TV’s ‘Working with lesbian, gay, bisexual and transgender people’ in relation to the construction of the additional resourcesI will demonstrate how the platforms format (SCTV) enabled the information professional to embed specialist skills and knowledge within a dynamic form of multi-media representationFinally I will discuss the positive gains found in our approach and the implications and benefits this has for wider use within information, training and education
  • The social care institute for excellence mission is to identify and spread knowledge about good practice
  • Input film on SCTV
  • A variety of new ways of working had to be devised in order to validate and qualify the information;


  • 1. Delivering diversity: evidence underpinning LGBTprogrammes on Social Care TVPaul Ross, Information Specialist, SCIE
  • 2. “Diversity: the art of thinkingindependently together” (Malcolm Stevenson Forbes) Diversity: Be Involved
  • 3. Overview• Demonstrate how the SCTV platform enabled the information professional to embed specialist skills and knowledge• Lessons learned from Social Care TV‟s „Working with lesbian, gay, bisexual and transgender people‟ - additional resources & in- house processes• To inspire future work by the profession within diversity & online resource
  • 4. Amid changing scenery...“ICT is everywhere changing our lives. Ithas changed the expectations that webring to public services, and has thepotential to transform our relationship withthem and the effectiveness with whichthey meet our needs. ICT is critical tounlocking the efficiency gains required todeliver high quality public services at atime of fiscal restraint.”(2020 Public ServicesTrust, 2010)
  • 5. Diversity <Information> LGBT“As a profession, librarianship draws manypeople who wish to connect users toinformation by, in part, identifying criticalinformation resources, in structuring users onways to find the information they seek, andadvancing user information and technologyliteracy” (Paul T Jaeger, 2010)“Prejudice requires special informationneeds”(Charles R Fikar, 2004)
  • 6. ‘Identify and spread knowledge about good practice’ ‘Social Care TV brings to life the work andlives of people involved in all aspects of thesocial care sector, through a series of short films and links to multi-media and e- learning resources’
  • 7. Social Care TV
  • 8. What we already knew ....• Research into health (particularly mental health) and social care provision for LGBT people in the UK suggests that there is an urgent need to develop, more sensitive statutory services, to acknowledge specialist support organisations and to address staff education & training needs (Ross 2010; Cant 2009; EHRC 2009; Pennant, Bayliss & Meads 2009; Carr 2008; Browne 2007; NIMHE 2007).
  • 9. Information Opportunities• Part of the commissioning group• Identified the need for „additional resources‟ to signpost best practice and other organisations resources• A „test set‟ to represent the need for specialist information input and to highlight our service within SCIE
  • 10. Information Challenges Evidence specific to service user experience Free online resources Copyright & Quality assurance Approx 10 additional resources Selection criteria Changes in legislation & updating materials
  • 11. LGBT Involvement• 5 LGT individuals experiences of social care & health• 3 Practitioners evidence on the experiences• 2 LG staff members in the commissioning group & 6 did not disclose sexuality• 1 B as subject expert & information specialist
  • 12. Selection challenges Key Messages Topics User Audience experience Resource Type
  • 13. Resource collection• 1000 sources screened; Google, online databases, LGBT specific organisations and LGBT networks.• 100 „other resources‟ selected; best practice, general guidance, reports, legislation and websites. 19 from SCIE.• Links to Social Care Online• Creation of ‘Older LGBT people’ within key resources on Social Care Online
  • 14. Key themes• Isolation & exclusion• Challenging stereotypes & assumptions• Training needs• Dignity• Discrimination• Coming out – Secure & confident
  • 15. Impact• Agreed that the information team would selected 10 key resources for all future SCTV programmes• BBC Radio 4: My story – Glad to grey?• Moving Forward training manual – Salford University• Creation of IDeA Community of practice: (LGBT) Sexuality in Health & Social Care• Diversity in Health & Care: It should down to luck – training for good practice with LGBT people
  • 16. Back to the beginning Diversity: the art of thinking independently together Diversity: Be InvolvedROGERS STORY>>>>>>>>>>>>>>>>>>>>>>>
  • 17. Rogers Story Social Care TV: Working with lesbian, gay, bisexual and transgendered people - older people and residential care: Rogers story 1D28E29E65BD
  • 18. More Info.... Visit – d=2cfdc060-2f6c-4d8a-9bda- 69f5f0c7a63d