Replication and interconnection of digital postal services

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The UPU approach to replication and interconnection of digital postal services. Presented to Post Expo 2009.

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Replication and interconnection of digital postal services

  1. 1. Replication and interconnection of digital postal services PostExpo, Hanover World Postal Business Forum Paul DONOHOE Electronic Postal Services Programme International Bureau © UPU 2009 – All rights reserved
  2. 2. KNOWLEDGE Identify best practices through market studies, to support decisions for market development REPLICATION Enable members to implement proven e-services strategies and products INTERCONNECTION Enable international connection of domestic electronic postal services © UPU 2009 – All rights reserved
  3. 3. E-learning – E-learning platform for Posts available at http://www.upu-trainpost.com/ – New digital postal service courses in 2010 – Every UPU member post can use these courses to train their staff © UPU 2009 – All rights reserved
  4. 4. Standards Over 100 electronic messaging standards – 4 standards for digital postal services • Postal registered email (prem) • Electronic postal certification mark (EPCM) • Digital timestamp • PKI Interoperability Framework – Key aspect of these standards is interoperability of digital postal services © UPU 2009 – All rights reserved
  5. 5. E-identity – Postal industry Certificate Authority (CA) – enable R&D pilots on cross border authentication – Secure digital postal services E-commerce – 1st ever UPU e-commerce conference held in Hong Kong • E-commerce declaration – Cross border e-commerce challenges • Integration of supply chain – customs, airlines, posts, merchants, customers © UPU 2009 – All rights reserved
  6. 6. Secure Communication • Postal registered email (Prem) • Electronic postal certification mark (EPCM) © UPU 2009 – All rights reserved
  7. 7. © UPU 2009 – All rights reserved
  8. 8. .POST – Highlighting the postal industry ICANN announced it is open to new gTLD applications in 2009, it hopes to get hundreds of applications and approve hundreds of new TLDs in the next few years Postal operators are just one fraction of the 180 Million domain names currently registered UPU goal is to differentiate the industry on the internet .post © UPU 2009 – All rights reserved
  9. 9. The “Foundations model” – to setup the new digital postal services there is a need for: – Framework : .POST domain – Integrated services: EPCM, Digital identity, mailboxes etc. .post DDS 1 DDS 2 DDS n IDS Framework DDS: Domestic Digital Service IDS: International Digital Service © UPU 2009 – All rights reserved
  10. 10. Digital MailBox and cross-border certified digital services Sender’s Digital .Post Receiver’s Digital MailBox or email inbox MailBox or email box The user accesses the The email is certified with EPCM The email with EPCM is ww.poste.it.post web site 2 by the Designated Postal delivered to the receiver and sends email Operator of the sender’s Country 1 3 3 4 The acceptance receipt is Message integrity delivered to the sender by the verification system China Post is the Italy Designated Postal China Operator of the receiver’s Country To date, internationally recognized email certification systems do not exist, due to different and non interoperable systems between Countries (eg. Italian Certified Mail, digital signature,…) The Digital Mail Box and EPCM technology could become the first tools universally recognized for digital certified communications. Such instruments guarantee the sender’s identity, the sending date, the content and the receipt of the message. The .Post project can facilitate the spread of these instruments enabling the sending of internationally certified communications. © UPU 2009 – All rights reserved
  11. 11. UPU Global Monitoring System (GMS) Post-Expo 2009 © UPU 2009 – All rights reserved
  12. 12. The Vision • 191 member countries / 650,000 post offices • Largest logistics chain in the world • Over 430 billion letters and 6 billion parcels per year • One common objective - improving quality of service worldwide • Global Monitoring System (GMS): A measurement system to track performance and quality improvement © UPU 2009 – All rights reserved
  13. 13. The concept • Calculate delivery time • Mail is handed over to • Panellist drops test letter destination Post • Letter goes to post office • Arrival time is captured by RFID • Letter is sent to destination • Mail goes to delivery office Post • Panellist receives test letter © UPU 2009 – All rights reserved
  14. 14. The Challenges • Affordability • Openness • Reliability • Interoperability • Availability © UPU 2009 – All rights reserved
  15. 15. The benchmark on RFID technology • Within Posts – Bespoke semi-active system developed for Posts (Industrialized Countries) – In use for 15 years – Proven performance – Cost of transponders of 20 USD/ unit – Relatively small scale transponder production – Proprietary technology / non competitive environment – New experiences with UHF passive technology in several Posts for domestic letter mail quality measurement © UPU 2009 – All rights reserved
  16. 16. The benchmark on RFID technology • Across several sectors – UHF passive RFID systems driven by several sectors (Retailing / logistics, etc.) – Production of UHF passive RFID equipment in large quantities – Substantial investments in R&D – Significant performance improvement – Open standard architecture (EPC is) / highly competitive environment (multiple suppliers) – Consistent cost reduction (cost of transponders 0,30 USD/unit) – Significant progress in the adoption of regulations by countries © UPU 2009 – All rights reserved
  17. 17. The gains driven by RFID UHF • Affordability – Economies of scale / competition • Openness – Open standards allowing multiple manufacturers and vendors • Reliability – R&D and innovation / improved performance for postal usage case • Interoperability – Inter-operable with multiple solutions • Availability – globally available thanks to new regulatory environments © UPU 2009 – All rights reserved
  18. 18. The UPU GMS Pilot • Set up phase from April to July 2009 • Pilot with live test letters running from 3 August in 21 countries • Countries from different regions under different conditions • Objective of pilot is to acquire experience and expertise to facilitate future deployment • Roll out from January 2010 • Expect some 30 more countries to join in 2010; increasing to 100 by 2012 © UPU 2009 – All rights reserved
  19. 19. Future opportunities • Extended measurement within the countries • Asset management • Integration with customs measurement • Measurement of parcels © UPU 2009 – All rights reserved
  20. 20. More information: Mr. Akio MIYAJI – Quality of Service Co-ordinator © UPU 2009 – All rights reserved
  21. 21. If you believe in the future, the future will be bright ! Paul DONOHOE Specialist, Electronic postal services International Bureau Berne, Switzerland Ph: +41 31 350 3450 Email: paul.donohoe@upu.int © UPU 2009 – All rights reserved

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