Outcomes Tracking David Ellis – ruralnet|uk Simon Marshall – What’s Your Point?

Agenda What are outcomes? Why monitor them? Measuring the unmeasurable Reducing the admin burden

What are outcomes?

Why monitor them?

Measuring the unmeasurable

Reducing the admin burden

The CES Planning Triangle Overall Aim Specific Aims Objectives To improve the quality of life of clients To improve life skills To improve housing conditions To enable clients to find employment What are Outcomes? To provide an advice service To offer ICT training To run outdoor education activities To provide volunteering opportunities Outcomes Outputs

To improve life skills

To improve housing conditions

To enable clients to find employment

To provide an advice service

To offer ICT training

To run outdoor education activities

To provide volunteering opportunities

Why Monitor? Forced by your funder? To inform management & trustees assess whether organisation is achieving its aims support service development and improvement To strengthen future project bids

Forced by your funder?

To inform management & trustees

assess whether organisation is achieving its aims

support service development and improvement

To strengthen future project bids

Measuring Progress Outcome Indicators Quantitative e.g. number of clients registering for training number of clients finding employment Qualitative e.g. extent to which clients express a desire for change ability to present themselves at an interview

Outcome Indicators

Quantitative

e.g.

number of clients registering for training

number of clients finding employment

Qualitative

e.g.

extent to which clients express a desire for change

ability to present themselves at an interview

Collecting Information Client survey Client records No of clients attending interviews Vocational qualifications gained Clients in employment To enable clients to find employment Client records Client interview No of clients rehoused Client satisfaction with accommodation Clients living in improved housing To improve housing conditions Client records Case worker observation Client survey No of clients enrolled on training Level of ongoing support required Level of confidence reported by clients Clients better able to live independently Increased self-confidence To improve life skills Method Outcome Indicators Outcomes Specific Aim

Client survey

Client records

No of clients attending interviews

Vocational qualifications gained

Clients in employment

Client records

Client interview

No of clients rehoused

Client satisfaction with accommodation

Clients living in improved housing

Client records

Case worker observation

Client survey

No of clients enrolled on training

Level of ongoing support required

Level of confidence reported by clients

Clients better able to live independently

Increased self-confidence

Tools Toolkits SOUL Record (www.theresearchcentre.co.uk) SpiritLevel (www.spiritlevel.org.uk) Citizens Advice Databases Lamplight What’s Your Point?

Toolkits

SOUL Record (www.theresearchcentre.co.uk)

SpiritLevel (www.spiritlevel.org.uk)

Citizens Advice

Databases

Lamplight

What’s Your Point?

Where to find out more Charities Evaluation Services (CES) National Outcomes Programme www.outcomesonline.org.uk

Charities Evaluation Services (CES) National Outcomes Programme www.outcomesonline.org.uk