Session 1.4 Achievements so far… … and the future Summary and Awards session

What is net:gain? £1.2 Million national ChangeUp Programme Running for 22 months to date Funded confirmed to March 2008 Using a franchise model to build capacity Developing local support centres and local markets Selling a support service to CEOs, trustees and managers net:gain helps organisations tackle ICT planning, linking to performance improvement

£1.2 Million national ChangeUp Programme

Running for 22 months to date

Funded confirmed to March 2008

Using a franchise model to build capacity

Developing local support centres and local markets

Selling a support service to CEOs, trustees and managers

net:gain helps organisations tackle ICT planning, linking to performance improvement

Donors Franchisor Franchisees Customers Programme structure TSO Beneficiaries TSO TSO TSO TSO Central team 50-60% of investment 30% of investment <10% of investment Additional £410K in grants £60K in mentoring

net:gain - progress so far We want to: Build capacity from the bottom up Help to grow locally sustainable provision Create a step-change in planning for improvement Focussing on where ICT can help … and where it can’t! So far: Recruited and trained 40 centres - all 9 regions 17 represented here today 560 delegates registered Year long support programme Seeing early impacts

We want to:

Build capacity from the bottom up

Help to grow locally sustainable provision

Create a step-change in planning for improvement

Focussing on where ICT can help

… and where it can’t!

So far:

Recruited and trained 40 centres - all 9 regions

17 represented here today

560 delegates registered

Year long support programme

Seeing early impacts

net:gain centres - a wide range 2 CVSs 1 RCC 1 V/hall network 5 Dev Trusts 1 Foyer 7+ Community centres 3 Disability 6 BME/Faith 1 Women’s 8 CIC/Soc Ent 1 Environmental 12 Rural 28 Urban/mixed

2 CVSs

1 RCC

1 V/hall network

5 Dev Trusts

1 Foyer

7+ Community centres

3 Disability

6 BME/Faith

1 Women’s

8 CIC/Soc Ent

1 Environmental

12 Rural

28 Urban/mixed

Early findings : Centres We recruit and support existing VCOs wanting to develop trading But: Cost-tracking is still very under-developed Some struggle with multiple priorities Grants & bidding vs Contracts & trading Most hated the idea of ‘selling’ The programme has had to be very flexible!

We recruit and support existing VCOs wanting to develop trading

But:

Cost-tracking is still very under-developed

Some struggle with multiple priorities

Grants & bidding vs Contracts & trading

Most hated the idea of ‘selling’

The programme has had to be very flexible!

Example: sales training

Sales increasing - tho’ most done centrally

Pathfinder & Paying registrations

Early findings: Delegates…. No-one wants to come: “ Wasn’t looking forward to training…” “ Didn’t know what to expect…” “ ICT isn’t really my thing…” “ It’s hard to make the time…” But they like it when they do: “ Found it interesting, to my surprise.” “ Really enjoyed this… really made me think.” “ Everyone left feeling motivated… two changes implemented within a week!”

Satisfaction ratings - delegates

Who are the delegates? ALL delegates to March 2007: Includes ‘pathfinder’ and paying

Early indications of a swing to smaller organisations Latest data on paying delegates

Internally more efficient processes more effective communications and trust happier, more productive staff & volunteers better available market information Externally increased likelihood of grant success increased likelihood of service contracts better-served clients! This is what ChangeUp is all about! ICT planning: impacts

Internally

more efficient processes

more effective communications and trust

happier, more productive staff & volunteers

better available market information

Externally

increased likelihood of grant success

increased likelihood of service contracts

better-served clients!

This is what ChangeUp is all about!

The Future: to March 2008 Centres: Core of 20+ franchised centres With additional 20+ satellite venues Closer alignment with other support infrastructure Built through local action and partnerships Help centres to review their costs Re-structure our fees to them if required Help centres’ enterprise development eg cross-subsidy

Centres:

Core of 20+ franchised centres

With additional 20+ satellite venues

Closer alignment with other support infrastructure

Built through local action and partnerships

Help centres to review their costs

Re-structure our fees to them if required

Help centres’ enterprise development

eg cross-subsidy

The Future: to March 2008 Services to delegates Continued subsidised membership fee Particularly for small and medium orgs Set a wider range of achievable outcomes Record outcomes and impact Case studies Qualitative measures Performance improvement

Services to delegates

Continued subsidised membership fee

Particularly for small and medium orgs

Set a wider range of achievable outcomes

Record outcomes and impact

Case studies

Qualitative measures

Performance improvement

The Future: post March 2008 Capacitybuilders’ National Support Service framework ICT is within Performance Expression of Interest -Summer 2007 Deliver a full franchise package to centres Operations manual Continuing marketing/sales service as required Build ICT expertise of centres and their staff Seeking support from Ufi and other funders Develop the franchise framework Local delivery of practical support Central role: co-ordination, learning, quality funding, support, training

Capacitybuilders’ National Support Service framework

ICT is within Performance

Expression of Interest -Summer 2007

Deliver a full franchise package to centres

Operations manual

Continuing marketing/sales service as required

Build ICT expertise of centres and their staff

Seeking support from Ufi and other funders

Develop the franchise framework

Local delivery of practical support

Central role:

co-ordination, learning, quality

funding, support, training