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Futerra greenwash guide

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Como identificar "fraude verde", ou greenwash, quando a empresa declara mas não cumpre responsabilidade ambiental

Como identificar "fraude verde", ou greenwash, quando a empresa declara mas não cumpre responsabilidade ambiental

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  • 1. ContentsThe two minute version 110 signs of greenwash 2The temptation of greenwash 4A short history of greenwash 6The world wakes up to greenwash 14Greenwash: Annoying or dangerous? 18And the industry response is… 22Goodbye greenwash 26A virtuous or vicious cycle 36A greener future 38Learn more 40End notes 41
  • 2. The two minute versionGreenwash is with us, and unless we take action, it is likely to be with us tostay. Greenwash is an environmental claim which is unsubstantiated (a fib)or irrelevant (a distraction). Found in advertising, PR or on packaging, andmade about people, organisations and products. Greenwash is an old concept,wrapped in a very modern incarnation.And greenwash is growing. The Advertising business towards greater greenness. GreenwashStandards Authority in the UK is upholding more and is the spanner in the works that could sabotage themore complaints against advertising that can’t live whole environmental movement within business.up to its green bluster. Around the world regulatorsare trying to keep up, and the USA’s Federal Trade This guide reveals the industries most activelyCommission has brought forward to 2008 its plan greenwashing, and those environmental claimsto review their environmental marketing guidelines. most likely to be greenwash. Not enough is beingFrance has just announced new guidelines and done to prevent this accelerating negative feedbackthe UK is reviewing the advertising Green Claims loop. None of the UK’s biggest advertising agenciesguidance. But is this enough? claim to have training or guidelines for their staff on what is a justified green claim. And none of the main publications in the UK who sell advertising spaceWhy all the fuss? have their own standard.Greenwash isn’t simply annoying, it’s dangerous.In a market economy the consumer is king,and consumers have started sending strong It’s not all bad newsenvironmental signals through their purchasing. This Most greenwash is due to ignorance and/growing ‘green pound’ is a powerful force compelling or sloppiness rather than malicious intent, andthe economy to clean up its environmental act. businesses and advertising agencies can take simpleBut consumers often rely on advertising and other steps to prevent greenwash slipping through. As acorporate messaging to inform their purchasing consumer, you too can spot the worst greenwashchoices, and greenwash is undermining confidence symptoms, and this guide lists the simple tests forin that advertising. That confidence is now at an all ‘greenwash’ versus ‘good claims’. Tear off and keeptime low, with only 10% of consumers trusting green our simple Greenwash Guide postcard for wheninformation from business and government1. Without you’re shopping.confidence in the claims, consumers are reluctant to At a time of impending economic challenges, it’sexercise the power of their green purchasing, as they more vital than ever that green messages haveno longer know who or what to believe. This puts credibility. The next few years will demonstrate ifthe whole market for the ‘green pound’ in danger together companies, agencies and consumers canand might damage the virtuous circle of companies spin the virtuous circle, or if runaway greenwash willpromoting their green products, consumers choosing bring the new green revolution crashing down.them over non-green products thereby encouraging1
  • 3. From the international codes and research for thisreport we have identified 10 signs of greenwash, be itin an advert or a speech by a government minister.
  • 4. 1. 6. Fluffy language Just not credible Words or terms with no clear meaning, ‘Eco friendly’ cigarettes anyone? ‘Greening’ e.g. ‘eco-friendly’ a dangerous product doesn’t make it safe 2. 7. Green products v Gobbledygook dirty company Jargon and information that Such as efficient light bulbs made in a factory only a scientist could check or understand which pollutes rivers 8. 3. Imaginary friends Suggestive pictures A ‘label’ that looks like third party endorsement … Green images that indicate a (un-justified) green except it’s made up impact e.g. flowers blooming from exhaust pipes 9. 4. No proof Irrelevant claims It could be right, but where’s the Emphasising one tiny green attribute when evidence? everything else is un-green 10. Out-right lying 5. Totally fabricated claims or data Best in class?Cut out and keep Declaring you are slightly greener than the rest, even if the rest are pretty terrible
  • 5. Actually there is a very simple answer to this Of course it’s not only purchasing habits that arequestion. It’s that you, the consumer, have started to shifting, so are public expectations of companies’change your buying patterns in a way that has caught behaviour. An overwhelming majority of usthe advertiser’s eye. say companies should improve the social and environmental impacts of their products and servicesConsider the example of ‘organic’ for a moment. The and 83% of us claim to think about a company’s greenCo-operative Bank discovered that organic food sales reputation when we shop (a hard core 38% feel this isin this country have doubled since 2000 and are now very important) 6.growing at an average of 25% per year2. By 2010the organic market will be worth at least £2billion3. So alongside the big juicy organic carrot of the ‘green pound’ is the threatening stick of customers’Think back only a decade or so and imagine trying to growing expectations of action. These temptationsbuy ‘organic’ in a high street supermarket. Organic have led to a boom-town attitude towards green andthen was for real green enthusiasts; the Good Life ethical advertising.types. Today organics is a huge, and relatively young,market spilling out from food to new ‘marketingcategories’ such as beauty products. Show me the moneyAnd new markets make marketers twitchy According to reports nearly £17 million was spentwith excitement. on advertising containing the words ‘CO2’, ‘carbon’, ‘environmental’, ‘emissions’ or ‘recycle’ from September 2006 to August 2007 alone. A similarNew green pound search for the same terms in 2003 uncovers onlyOverall, so called ‘ethical’ spending in the UK has £448k7 of advertising. And that new spend wasn’tjumped by 81 per cent since 20024; most of us have, coming from traditionally ‘green’ companies. Thein the last year, bought free-range eggs, or products deepest pockets are said to be Veolia Environment,with recycled content (like loo roll) or drunk fair-trade Exxon Mobil, the UK government, BSkyB and Markscoffee. At a conservative estimate of £29.7bn5, the & Spencer.market is still relatively minor, but big companies can The numbers aren’t in for this year yet, but we cansee the writing on the wall. Green has gone from the expect to see that spend has doubled or more.smallest of niches to a very desirable market all set Advertising is expensive, and it’s not an exact scienceto grow. There’s money to be made and that’s the - as Lord Lever the founder of Unilever purportedlygreatest temptation of all. acknowledged, “half our advertising is wasted; I just don’t know which half”. This growth in selling green is a sign of things to come: you want to buy green, you expect companies to be green, and they have eagerly started to tell you that they are… occasionally without good reason for doing so. Enter greenwash.5
  • 6. A short historyof greenwashGreenwash is nothing new, but the currentscale of it is. Industries that have neverhad a problem are now getting in on theact. And the world is watching.
  • 7. The full, and rather difficult to As we will see, the themes ‘unfounded’ and ‘irrelevant’ are equally important in judging greenwash, even if most of us read, version of the Oxford English are more concerned with the first crime: that of fibbing. Dictionary defines greenwash as; “Disinformation disseminated by Green words an organisation, etc., so as to The term greenwash only officially became part of present an environmentally the English language in 1999 with that entry into the responsible public image; a public Oxford English Dictionary, but it’s been around a lot image of environmental longer than that. In fact the first recorded use of the responsibility promulgated by or term was by David Bellamy in the periodical Sanity over twenty years ago. By Earth Day in 1990 the for an organisation, etc., but concept was catching on. Most greenwash back then perceived as being unfounded or didn’t include specific claims or marketing messages; intentionally misleading.” 8 instead it was more ham-fisted images of frolicking dolphins and lush rainforests set beside the company Perhaps more simply put (without logo, all to convey an impression of eco-friendliness. words like ‘promulgated’), greenwash… These early attempts to green a company’s image now seem laughable, especially when you think misleadverts the public by stressing that Bhopal, Exxon Valdez and other environmental and social corporate disasters were still fresh in the the environmental credentials of a memory. But even these early attempts at greening person, company or product when company images didn’t stay fashionable and the these are unfounded or irrelevant. 1990s saw only occasional greenwash spikes. Those were the years of specialist green products and outlets like the Body Shop. Although greenwashMotoring sector 8
  • 8. may still have been around, the audience affected by it was small and the spending on communications low. Only with the recent green wave, when green consumption first dissolved its boundaries and entered the mainstream, has greenwash raised its head again.Utilities sectorEnergy sector
  • 9. Since then concern about greenwashhas boomed. Press coverage andblog searches all show how much‘buzz’ around greenwash is currentlyout there: Media coverage of ‘Greenwash’, based on a review of 30 national UK newspapers Blog buzz on ‘greenwash’, based on a Google blog review10
  • 10. Greenwash booms The wages of sinThis huge rise in interest about greenwash has one Being criticised by the ASA can be hugely costly asvery tangible measure. The Committee of Advertising the company is unlikely to receive a refund for anyPractice (CAP) Code, enforced by the Advertising advertising space or broadcasting slots it’s alreadyStandards Authority, first created a clause for paid for. This alone should be a disincentive toenvironmental claims in 1995, and since 1998 the greenwash, yet we find that year-on-year the ASAUK government has published a non-binding ‘Green have received more complaints on environmentalClaims Code’, advising advertisers on how best to claims, and upheld more of those complaints,make good claims. Read on for a short overview of thereby forcing the advertiser to alter or cancel thethe British government’s Green Claims Code and campaign.how it compares to its international counterparts. The The graph below shows only a steady increase inASA sets out the rules for advertisers in talking about upheld formally investigated complaints since 2005,their green credentials, product and science claims. despite a sharp rise in overall formally-investigatedIf a member of the public believes an advert has complaints since 2006. One thing not shown herecontravened those rules then the ASA can force the is how many people complained: a single advertcompany to pull the advert. could have many individual complaints lodgedAbout 10% of the complaints are actually from against it, and astonishing figures from the ASA’scompanies setting out to rubbish their competitors’ Annual Report 2007 reveal that total environmentalgreen claims. The battle between the train and the claims complaints against all ads (whether formally-plane reached heightened levels of animosity earlier investigated or not) have risen five fold since 2006 –this year when easyJet complained to the ASA surely proof of consumers’ increasing concern aboutabout a Virgin Trains ad campaign, which claimed greenwash.that a train journey emits 75% less carbon dioxidethan a similar trip by air. Ironically, easyJet’s protestcame just weeks after it was criticised by the ASA forinaccurately portraying the green benefits of itsnew fleet. Environmental claims complaints formally investigated by the ASA, 2004 - 200711
  • 11. Worst sinnersIt is perhaps no surprise to find in the charts belowthat utilities (energy and water companies etc) havestayed favourites for upheld complaints to the ASA.But since 2006 the numbers for car companies andholiday firms have climbed. The ‘non-commercial’sector includes the UK government (although itreceives an awful lot more complaints from climatechange deniers than are upheld), and also pressuregroups, whose adverts and leaflets are subject to thesame rules as companies. Adverts formally investigated for environmental claims by sector, 2007 (top) and 2006 (bottom). Source: ASA website Analysis: Futerra12
  • 12. Greenwash itself has its fashions.Based on the Broadcast and non-Broadcast Committee of AdvertisingPractice codes, the graph belowshows the most popular infringementsfor upheld environmental claimscomplaints from last year and 2005. Formally investigated upheld infringements. Source: ASA website. Analysis: FuterraWorst sins Greenwash UKThe chart above refers to specific clauses and parts of the All of the above provide a picture of greenwash inBroadcast and non-Broadcast Committee of Advertising the UK that is somewhat worrying. The phenomenonPractice Code. All figures are for formally investigated is becoming more widespread and the issues areadverts, and we find a clear but perhaps unsurprisingtrend that infringements have significantly increased in growing more complex. This is not going unnoticedthe last two years, while incidents of vague, exaggerated and the news and blog tables demonstrate thator otherwise dodgy comparisons have rocketed fourfold. expressing concern about greenwash is almost asClearly, claiming to be ‘greener than thou’ has become a popular as the problem itself. The question remainsfavourite tactic – but not one that will escape the notice of however, does any of this matter?the ASA.The fact that ‘truthfulness’ and ‘substantiation’ are the mostfrequent infringements shows that, when adjudicationsare made, the ASA views greenwash not as a niche,sector-specific matter but as a threat to the foundation ofadvertising: consumers’ trust.13
  • 13. The worldwakes upto greenwashAn interesting guide to International Codes
  • 14. Attempts to regulate the increasingflow of greenwash around the worldactually predate the most recentflood of complaints by some years.Across the world different guidelinesand rules are in force to stem thetide. Most are up for review as youread this.
  • 15. As far back as 1992 the United States Environmental how far the need for tighter regulation has grown.Protection Agency and Federal Trade Commission The Australian guide, by tying its advice tightly tojointly published a set of ‘Guidelines for Environmental existing legislation (The Trade Practices Act 1974),Marketing Claims’9. They weren’t easy to enforce and is much more assertive warning businesses thatwere somewhat vague but they did signal that ‘green’ substantiating green claims is not only good practice,issues couldn’t be a free-for-all for advertisers. it’s the law and attempts to mislead or deceive consumers carry serious penalties.Although they set the early rules, they missed classicgreenwash errors such as the use of environmental The French have taken a slightly different approach.visuals and pictures (images of verdant natural Building on the work of the ‘Bureau de Verificationscenery with the product centre stage), that may de la Publicité’, which became a moral (but notmake you think ‘green’ without it ever being said, or legal) arbiter on green claims in 1998, this year theymaking claims that while literally true are unlikely to launched the ‘Charte d’engagement et d’objectifshappen in practice (e.g. the biodegradable bin-bag pour une publicité eco-responsible’. Led by a jurythat is only truly biodegradable when separated from of advertising professionals, the Charte enablesthe rubbish it contains). In 2003 the UK Government them to impose fines and enforce the withdrawal ofrevamped their own ‘Green Claims Code’10. This environmentally misleading campaigns12.code did address previous omissions like those listed Finally the recent rash of green advertising emanatingabove and made specific reference to the then new from the motoring industry led the NorwegianInternational Standard on Environmental Claims ISO Consumer Ombudsman’s office to issue a warning on14001. For the first time enlightened consumers had environmental claims about vehicles13 under the legala benchmark against which to test green marketers cover of the Marketing Control Act. Befuddled byclaims, and criteria on which to base complaints. multiple claims to the title of ‘most environmentallyUnder the auspices of the Committee of Advertising friendly vehicle’ or ‘cleanest engine’ the OmbudsmanPractice code, the UK Advertising Standards outlined clear instructions about the quantificationAuthority can pro-actively investigate a potentially and comparability of competing claims and gave allspurious claim. However, the majority of adverts are involved a set time period to sort their acts out…formally investigated following complaints from the or else.public and other parties (such as commercial rivals).Just one complaint is required to trigger a preliminaryinvestigation, so the public has great responsibility to Future developmentsmake noise about dubious marketing practices and During 2008 the USA are reviewing their code andalert the ASA to unclear, unfounded or misleading the UK is considering further guidance on theirs.environmental claims. It’s likely that the Australian, French and Norwegian codes will all encourage other countries to consider greenwash rules. Of course, greenwash doesn’tGlobal greenwash mean the same wherever you are. One apocryphalOther countries are either using the ISO standard or story has it that a climate campaign run by a largebringing in their own. The most recently published company across the UK, USA and China was accusedguidance in Australia, ‘Green Marketing and Trade of greenwash in the first, hailed a brave in the secondPractices Act’11, and France’s new ‘Charte’, show just and pulled because of government upset at being implicitly criticised in the last. The next twelve months should be interesting for those planning worldwide green marketing campaigns.16
  • 16. AUS – AustraliaFRA – FranceNOR – NorwayUSA – United States of AmericaUK – United Kingdom17
  • 17. Greenwash:Annoying ordangerous?There does seem to be a lot of greenwashout there, and the temptation for more issignificant. But you could question…is itreally a problem?
  • 18. If you’re an ‘environmentalist’ type of person adverts for ‘eco-friendly’SUVs are obviously annoying, but why do we get so much more upset aboutgreenwash than the thousands of adverts that happily and legally try to sell usunsustainable products?A truly rational approach would surely rail against adverts for disposablenappies, cheap flights, water-polluting detergents and obesity-causing fastfood. There’s far more money spent on advertising those destructive productsand services than on greenwash.A delicate balance Destructive forcesBut you’d actually be right to be worried. Greenwash Greenwash eats away at that market demand byis having an insidious, measureable, and potentially confusing consumers and making them uncertaincatastrophic impact. It’s actually quite simple: about buying green products. Eventually they’llgreenwash threatens the whole business rationale for stop buying based on their green preferencesbecoming more environmentally friendly. Greenwash altogether. Greenwash destroys the very market itis slowly eating away at the best part of the green hopes to exploit.business case. Surveys in the UK and USA show this undermining ofThe opening chapter of this guide revealed the consumer confidence is well underway. In fact somehuge temptation of greenwash: the growing green show that 9 out of 10 of us are sceptical about greenpound. In a free market economy this ‘consumer or climate change information from companies anddemand’ is actually more influential than government governments14. Half of us in the UK have no ideapressure, campaigning groups’ demands or even the what to believe and 80% want to see companies backcompany directors’ own self-interest in preserving up ethical claims with proof15. The same is the casethe environment. What the market demands the in America. Seven in ten Americans either “strongly”market often gets, and focus groups and market or “somewhat” agree that when companies call aresearch demonstrating growing market demand for product green it’s usually just a “marketing tactic”green products have driven the innovation and shift and therefore to be mistrusted.towards green by many major companies. You’re The continued greening of business requires theasking for and buying green products, so companies continuing, compelling business case of marketare making them. If you stop, so will they. demand. The terrible irony is that greenwash may put itself out of business; by causing consumers to mistrust every green claim, no matter how justified.20
  • 19. The Perils of ‘Ethics-wash’ Greenwash is a snappier term, but of course organisations also can ‘ethics-wash’ their products and performance. This is basically the same as greenwash, except that you substitute unsubstantiated or irrelevant environmental claims for social or ethical ones. Although much of the research for this guide has been focused on green claims, the reader may find help here for avoiding and preventing ‘ethics-wash’ too.Armaments andDefence sector
  • 20. So, what is being done about greenwash by the industry that makes the mostout of it: the advertising agencies that design the adverts and of course thebroadcasters and publications which accept that advertising?During the research for this guide the top 10 advertising agencies in the UKwere contacted, as were the highest profile and largest sellers of advertisingspace. They were simply asked what they thought of greenwash and if theyhave a policy, training or standards on the issue.The marketers’ viewAdvertising agencies have the potential to play an Each was asked about their response to the challengeincredibly powerful role in convincing consumers of greenwash, whether they have any internal policyto buy green products, ultimately leading to the on the prevention of greenwash and if they offer theirgreening of the marketplace. But they are also the staff any training in how to avoid greenwash.originators of greenwash. Agencies are both the Any modern, conscientious industry shouldproblem and the solution, as the authors of this manage the environmental issues of its day-to-dayreport, an agency ourselves, well know. operations and the advertising industry has taken thisWe contacted the ten agencies listed by the Institute responsibility seriously: eight out of the ten agenciesof Practitioners in Advertising’s as the top London- have an internal sustainability policy. These policiesbased advertising companies: cover important impacts such as travel, green energy and recycling. But just as a very ‘green’ factory could1. AMV bbdo build a very polluting product, so an agency with very2. JWT green operations can still produce greenwash.3. McCann Erickson Only four of the top ten agencies agreed to comment4. Publicis London on their actual product. Of these four, only one had5. Ogilvy any plans to extend their current green policy to6. M&C Saatchi cover the client side of the business - how products7. DDB London were advertised. The other three agencies all readily acknowledged the problem, but said it was8. Saatchi & Saatchi impossible to not sell a product on its ‘differentiating9. Euro RSCG London factor’, i.e. what makes it different to the mass of10. RaineyKellyCampbellRoalfe other products in the marketplace. In the words of one agency’s Managing Director, “If a car company has invented the world’s first hybrid supercar - which might still be very polluting - then as an agency, we could not turn to the client and tell them to sell it on the free sat-nav instead of the environment”. Clearly there are tough choices for the advertising industry, torn between its potential to aid the environment and its power to greenwash. The industry is in real need of guidance. Perhaps therefore it is the industry’s formal bodies who are most responsible for pointing the right direction. And that is exactly what the Chartered Institute of Public Relations has recently done.23
  • 21. PR fights backThe CIPR’s Best Practice Guidelines for Radio TimesEnvironmental Sustainability Communications16 Hello!are a laudable effort to bring some rigour to the Vanity Fairfight against greenwash, but in many ways they ask Ellemore questions than they answer. It is imperativethat PR Agencies build their knowledge of technical Cosmopolitanand often scientific green issues if current errors of Redjudgment are to be avoided. This points towards a Grazianeed for more specialisation across the sector and it Economistwill be intriguing to see how the CIPR supports the Saga Magazinedevelopment of these new skills into the future. Thetwo other major industry bodies; the Charted Institute Good Housekeepingof Marketing and the Institute of Practitioners in ITVAdvertising seem not to have their own guidance for Channel 4their large memberships, although the CIPR lesson fivemay encourage them to start drafting. BSkyBAdvertising sales These 19 national newspapers, 16 of the best-sellingSo if not the agencies, then how about those magazines, and 4 of the UK’s major commercialpublications and broadcasters that are funded by broadcasters taken together account for £6.77bn17 ofadvertising but still have a responsibility to their advertising spending per year. Out of these thirty-readers and viewers? nine media outlets, only three (yes, three) had heard of the term ‘greenwash’: one commercial broadcasterThirty-nine of the major media sellers of advertising and two broadvertsheet newspapers. Not a singlespace were contacted: magazine had heard of one of the biggest, mostThe Times recent trends in advertising. Of course we may haveThe Sun unluckily picked one un-informed staff member in each organisation we spoke to and the companiesThe Daily Mail / Mail on Sunday could all have detailed greenwash policies. But if so,The Sunday Times their advertising sales teams don’t know about them.The Daily Telegraph / The Sunday Telegraph Of these thirty-nine media outlets, only one couldThe Independent / Independent on Sunday confirm they had any sort of internal policy or staffThe Financial Times training in place to avoid greenwash. Once again,The Guardian / The Observer it was clear from these calls that very many mediaTrinity Mirror Group (5 national newspapers) outlets are concerned about their ecological impactThe Daily Express / Sunday Express and are taking steps to reduce it – but this sustainable attitude does not translate into advertising policy.OK! Weekly concerned about their ecological impact and areVogue taking steps to reduce it – but this sustainable attitudeGlamour does not translate into advertising policy.Heat Many publications said they could not foresee a timeWhat’s on TV when adverts making misjudged green claims wouldMarie Claire24
  • 22. be turned away, with one Ad Sales Manager saying, response or standard for greenwash. Yet they are“To be frank, what needs to happen is that the willing to start a discussion. There is however, onegeneral public begins to understand that some missing factor in this: the advertising buyers, thoseadverts are environmentally obscene - but let’s face companies and organisations that pay the advertisingit, for the moment environmental concern is certainly agencies to design their adverts and pay the medianot on a par with depiction of violence or nudity”. outlets to display them.Asked why they had no policy on greenwash or Unfortunately calling every company in the countrygreen advertising, many interviewees said, quite for their policy on greenwash was beyond thereasonably, that their organisation could not be scope of this report. We have however, managedexpected to verify the green claims in every ad they to interview some brave businesses that have beenprint. They simply do not have the time or budgets stung by criticisms of greenwash, and who arefor such a mammoth task - instead, all organisations prepared to share their war wounds and learning.were happy to follow the ASA’s lead, and wouldwelcome stronger guidance from the Authority.It seems that both the advertising sellers andcreators are still on the first steps towards an industry
  • 23. GoodbyegreenwashWhat’s to be done? From ourresearch we’ve learnt it’s quiteeasy to prevent greenwash. Butcompanies, communicationsagencies and consumers will allneed to learn a few new tricks…
  • 24. British Gas case studyBritish Gas has a long history of positive green action. Theyuse green messaging in advertising and marketing across arange of issues, from new products and services to offeringfree home insulation to the over 70s and those on benefits.As they put it; without advertising how else are people goingto know the offers are there?Although they believe that ‘green’ is still a growingcompetitive issue in the energy market, it has been shownto be one reason why people stay with their providers. AndBritish Gas hasn’t been coy about getting out and tellingcustomers about their commitments.But they haven’t been free of criticism, and their advertisingfor a ‘Zero Carbon Tariff’ (a green energy and offset product)was pulled up by the ASA for being potentially misleading.At the time British Gas responded to the ruling, by arguingthat they had the independent evidence to support theirclaim. Their evidence demonstrated that customers arefamiliar with the ‘zero-carbon’ terminology and wouldn’tfind it misleading (of course all activities have some carbonfootprint – even breathing). Their assertion that they hadthe greenest energy tariff had been based on a comparisonof green supply offerings from the independent groupEnergy Watch.They still feel that it’s important for the ASA to see claimsfrom a customer perspective rather than simply a rule-based one, but they have gained some important insightsfrom their experience. Firstly that the word ‘green’ is fartoo subjective and that companies should be as specific aspossible (hence British Gas focus on low carbon emissions).Avoiding caveats is also important - too many asterisks orbrackets and you lose both the power of your marketingmessage, and also the understanding of your audience.It’s also crucial to make sure the lines of communicationbetween your creative team and your legal team are open.These two groups don’t always speak the same languagebut when it comes to environmental claims they may have tolearn translation.Finally, British Gas recommends that companies only usegreen messages when they’re helping their customersunderstand something or offering them something new. Ifyou’re too insular you might forget the perils of greenwash.
  • 25. The learnings from British Gas’ experience (supplemented by others whowish to remain anonymous) uncover some simple steps that can be taken bycompanies, agencies and the public to stamp out greenwash.Six easy steps forcompaniesStep 1: Step 2:Know thyself Be green by design, not luckBefore even starting to think about a green marketing If after Step 1 you realise you’re not as green as youcampaign: work out if you’re green or not. thought then you’ll need to innovate. The easiest products and services to promote responsiblyPick the products or services you wish to promote are those specifically designed to be green oron green grounds with care, and beware of your re-designed to be so, not those where you havecompany’s overall reputation in the area (you could searched for a green aspect. ‘Green by design’be making energy-saving light bulbs while polluting products are likely to have undergone a full ‘life-local rivers). cycle analysis’ of the impact of their source materials,Knowing yourself will help you avoid three easy through manufacture and distribution, impacts ofmistakes; use and finally how they affect the environment once ready to be disposed of.• Firstly, take care when promoting a single green attribute of a product when the rest of the product is not e.g. bio-degradable packaging around an Step 3: energy-inefficient product. Check and check again• Notice when creative teams get excited by Once you’ve got something worth talking about, you learning you’re the greenest ‘in your class of need to make some checks. Many companies bring in products’, remember if your ‘class’ is that of super external experts to help design green products, or to heavy SUVs then consumers might laugh you off test an ‘eco-redesign’ of current products. Of course, the stage. there are those much neglected internal experts as well: your ‘Sustainability’ or ‘Corporate Social• Relevance has already been touched upon; be Responsibility’ team. If you are a FTSE 100 company aware that consumers might be dubious of bold these fonts of knowledge and experience on green claims about a ‘dolphin-friendly’ chicken pie or issues are there already, but other companies a ‘CFC-free’ product (being as CFCs have been increasingly have internal experts. Not only are they effectively banned since 1989) likely to be your harshest critics (they know theOne of the mistakes we’re not going to dwell upon mouldy green skeletons in the company closest),is deliberate lying. If that is your intention then we they can also provide audited data on your overallapologise if the title of this greenwash guide was company footprint.misleading: we’re not here to help with that. Our Search out both these internal and external expertspresumption is that most greenwash is perpetrated in and ask their opinion before embarking on greenignorance or over-enthusiasm, not out of mendacity. promotions.Of course that type of greenwash does exist, and thisreport advises agencies and consumers on how tospot it. But simply telling you not to be naughty isn’tgoing to make much difference is it?28
  • 26. Step 4: Choose your friends wisely Inviting third parties to endorse your product (in the Eco-friendly form of labels and respected organisations’ logos) is Natural a powerful indicator to customers of your integrity. Non-toxic Don’t be tempted by easy options or half-hearted Green initiatives. The big labels are hard to reach and that’s exactly why they are trusted. Pollutant-free Carbon neutral Now you’re ready to plan a campaign. In a report Ethical written by a specialist green communications agency it might seem pushy to say ‘choose your agency with Fair care’. But if you seem to know more about the issue Recyclable than your agency, it would be wise to check their copy. Low-impact Environmentally friendly Step 5: Energy efficient Remember words can hurt you Low carbon Not tested on animals Long gone are the days when ‘eco-friendly’ or ‘non- Clean toxic’ would cut it. Some terms like ‘organic’ now have legal definitions and others (such as Fairtrade) Zero carbon are copyrighted. If you like the following terms, Zero waste take care to justify what you mean by them, and if in doubt, contact the ASA’s free Copy Advice Service. Don’t forget that images can also give a misleading impression. A poster showing flowers coming out of a oil refinery stack very well may be considered misleading (yes, it did happen).Examples of goodcertification schemes.Clockwise from topleft: Kitemark®,Marine StewardshipCouncil, ForestStewardship Council,the FairtradeFoundation and SoilAssociation 29
  • 27. Step 6: Greenwash health check Although your campaign might be rigorous in its claims, don’t forget that greenwash can pop up across your communications, from advertising, via CEO speeches or PR, to your product packaging. It’s a good idea to health-check all channels for greenwash infestation.Communicationschannels susceptibleto greenwash 30
  • 28. Three even easier steps for But together we cancommunications agencies The Climate Group’s campaign TogetherStep 1: has been called “the best inoculation againstBe clear greenwash”. This is a consumer campaign (and label) that companies can join if theyDevelop a clear agency policy on greenwash and meet certain criteria:train your account teams and creatives on the easymistakes that can be made. Have an escalationprocess for them to raise concerns or questions to • Firstly the company has to sign up tomanagement. the Climate Group’s principles and demonstrate a credible policy forStep 2: reducing their own emissionsMake some new friends • Together campaigns must promote a solution or product that has aIt’s also a good idea to secure a green advisor or two measureable impact on reducing carbonwho can check claims. People who have worked forpressure groups (and have scientific qualifications in • The solution must be a new initiative (butthe subject) are excellent at this, and also rather not necessarily new technology). Theyenjoy it. give the example of Marks and Spencer re-labelling their clothes to take account of green issues.Step 3: • Finally, and most importantly, a TogetherStand up and be counted solution has to make climate actionBut remember to let your clients know your policy in easier, cheaper or more appealing foradvance. It’s never fun to have to point out ‘that we customers.don’t do greenwash I’m afraid’ after you’ve alreadybeen commissioned. Publish your policy and they’llknow to go elsewhere for dirty tricks. Of course, we If a company can meet these criteria thenall find ourselves in difficult positions sometimes, but they can use the Together logo on theif you’ve taken Step 1 then your staff will know it’s marketing for that specific product. TheOK to say ‘no’. power of Together is that it’s never used for companies, only for ideas and products which help you, the consumer, reduce your own carbon footprint. Keep an eye out for it.31
  • 29. Wiping away greenwashCharacteristics of greenwash33
  • 30. Wiping away greenwashCharacteristics of good claims34
  • 31. 15
  • 32. A virtuous orvicious cycleSo what can we expect in the coming monthsand years from the greenwashers? Fromour research and interviews here are a fewpredictions on what we’ve got coming, boththe good and bad.Cyber greenwashThe Advertising Standards Authority covers obvious advertsand PR, but what about the blogs, virals and wikipedias of cyberspace? One of the least pleasant forms of greenwash around iscalled ‘astroturfing’, and we’re likely to see more of it. Accordingto said Wikipedia, ‘astroturfing’ is:“The term is a wordplay based on ‘grassroots democracy’ efforts,which are truly spontaneous undertakings largely sustained byprivate persons (not politicians, governments, corporations,or public relations firms). ‘AstroTurf’ refers to the bright greenartificial grass used in some sports stadiums, so ‘astroturfing’refers to imitating or faking popular (‘grassroots’) opinion orbehaviour.”Watch your mouseOnline ‘astroturfing’ means quotes from the public, blogswritten by interested individuals, spontaneous email chains,and yes, even Wikipedia pages that seem to be put together by
  • 33. ordinary folk, but which in fact are the careful creations of PRfirms hired by greenwashers. A moment’s thought shows howwidespread this could be.Luckily, surveys prove that we grade online information as theleast trustworthy of all types. Keep your greenwash antennaeextra sensitive online and check the sources of all pseudo-sounding science or green claims.How long until the first green ‘spam’ email? Actually, it’sprobably already happened.Global standardsThe International Standards Organisation has their own greenclaims code, yet a number of national governments have feltthe need to develop their own. Cultural differences, greenawareness levels and even political affiliations all affect how asociety judges greenwash.It seems likely that greenwash will begin to raise questions atan international level. National governments may even considerpenalising national companies who greenwash overseas.Raising the barThe good news is that with a growing market comes growingcompetition, and we are all likely to be offered more specificallydesigned green products, and much greener versions of oldfavourites. If we buy them we’ll get even more.However, this opens up a risk for business. A product that looks‘pretty green’ in 2008 might just look like greenwash by 2009.
  • 34. A greener futureIf we project the current speed of growth in green consumption in the UKthen the ‘green pound’ could be worth £53.76bn in five years and nearly£180bn by 2022. That kind of market is going to have a real and lastingpositive impact on the planet and probably make us all a bit happier. 14
  • 35. But if greenwash follows a similar trajectory then a tipping point will soon be reached. Too much greenwash and we’ll stop buying based on companies’ green claims. That will crush the greenwash threat, but take the chance for consumer-led green market revolution with it. With all that that means for eco-systems, the climate and our quality of life. The authors of this report prefer a second vision. We hope consumers will punish greenwashers through avoiding their products, advertising agencies will refuse to work for them and media outlets won’t take their adverts. Instead we all will eagerly buy, and buy again, the products with good, justifiable green claims. Soon greenwash is a term out of history books and a positive feedback loop begins the long slow climb to an eco-friendly market place. And yes, we know we just used ‘eco-friendly’. Sorry.39
  • 36. Learn more Defra and DTI: Green Claims – Practical Guidance: How to Make a Good Environmental Claim, November 2003 Forum for the Future and Business for Social Responsibility: Eco-promising: Communicating the environmental credentials of your products and services, April 2008 TerraChoice: The 6 Sins of Greenwashing, November 200740
  • 37. End notes1 Accountability and Consumers International: How to Make a Good Environmental Claim, What Assures Consumers on Climate Change?, November 2003 p.23 (June 2007) 11 Australian Competition and Consumer2 The Co-operative Bank: Ethical Consumerism Commission: Green Marketing and the Trade Report 2007, p. 10 Practices Act, February 20083 BBC News: “British organic food sales soar”, 12 Bureau de Vérification de la Publicité: “Pour 22 December 2005 (Source: Mintel in-house une publicité éco-responsable et une nouvelle research, 2005) régulation professionnelle”, 11 April 20084 The Co-operative Bank: Ethical Consumerism 13 Norwegian Consumer Ombudsman’s Office: Report 2007, p. 2 Use of Environmental Claims in the Marketing of Vehicles, 3 September 20075 Ibid. 14 Accountability and Consumers International:6 The Guardian: “The rise and rise of the ethical What Assures Consumers on Climate Change?, consumer”, 6 November 2006 (Source: Ipsos-Mori p.23 (June 2007) survey, 2006) 15 Ethical Corporation, “Greenwashing – consumers7 Admap Magazine: “Green is the Colour”, getting wise”, 14 November 2007 December 2007 16 Chartered Institute of Public Relations: CIPR8 Concise Oxford English Dictionary, 10th Edition Best Practice Guidelines For Environmental9 US Environmental Protection Agency website Sustainability Communications, March 200710 Defra and DTI: Green Claims – Practical Guidance: 17 Advertising Association, 2007 Disclaimer: The text of this Greenwash Guide reflects the intellectual opinion of Futerra following our research, and not the views or opinions of other third parties. We have endeavoured to afford all interviewees and participants the most transparent process of interview; all interviews were carried out with the participants’ full knowledge of the end-use of the interview material.The presence of the Fairtrade Foundation, Marine Stewardship Council, Soil Association, British Standards, and FSC marks does not imply that those organisations are in any way supportive of, connected to, or have authorised, the text and images in this booklet. The logos for the Climate Group and the Together campaign are printed as an illustrative means of showing our thanks only. None of these three organisations have endorsed, or are connected to, the content of the Greenwash Guide; nor is our use of the logos meant to imply that this is the case. Art direction, design and illustration: Futerra. Photographs on cover and inside front cover by Bonnie Lo. All other photographs from iStockphoto.
  • 38. About the AuthorsFor more information on Futerra is a communications agency. We do the things great agencies do; have bright ideas,our services, or to see if captivate consumers, build energetic websiteswe could help you, visit one day and grab opinion formers’ attentionwww.futerra.co.uk or call the next. We’re very good at it.+44(0) 207 549 4700 But the real difference is that since ourTo find out more foundation in 2001, we’ve only ever workedinformation about on green issues, corporate responsibility andgreenwash please email sustainability.info@futerra.co.uk Futerra is extremely thankful for help and advice from: The UK Advertising Standards Authority The Climate Group British Gas And all those who responded to our market research calls.