The performance paradox Why training alone doesn't work…

Wondering why… Imagine you finally have the car of your dreams…

Imagine you finally have the car of your dreams…

Wondering…why?

Wondering…why? Why would you not borrow your brand new car to your 18 years old son, who just passed his drivers license after attending some classroom training on driving?

Why would you not borrow your brand new car to your 18 years old son, who just passed his drivers license after attending some classroom training on driving?

Wondering…why? Then why do you send your account managers to a sales training of a couple of days and expect them to be top performers thereafter?

Then why do you send your account managers to a sales training of a couple of days and expect them to be top performers thereafter?

The performance paradox A manager has a problem with the performance of his team The training doesn't solve the performance problem He requests a skills training for his people Training and trainer are blamed

What research says… 75% of performance problems are to be searched in the context and not with the performers. Training is the easy way but not always the most effective Training focused on only the skills of the performers will omit 75% of the solution to improve the performance Put a good performer in a bad system , and the system will win every time

75% of performance problems are to be searched in the context and not with the performers. Training is the easy way but not always the most effective

Training focused on only the skills of the performers will omit 75% of the solution to improve the performance

Put a good performer in a bad system , and the system will win every time

Consequences Training effects not more than 8% effective change Training creates no real effects on performance Delegates build resistance against all training efforts Delegates are “trained out” (e.g. burned out) Organization attracts superficial “Enter-trainers” After the training everything remains the same Lot of money, time and effort are wasted

Training effects not more than 8% effective change

Training creates no real effects on performance

Delegates build resistance against all training efforts

Delegates are “trained out” (e.g. burned out)

Organization attracts superficial “Enter-trainers”

After the training everything remains the same

Lot of money, time and effort are wasted

Ideally you wanted… Interventions with effect on the performance Sustainable effects on that performance Problems are solved in it’s roots Processes that are focused on performance improvement Organizational wide performance thinking A Pull towards training and development Delegates who are steering their own learning Empowered people who are motivated for change

Interventions with effect on the performance

Sustainable effects on that performance

Problems are solved in it’s roots

Processes that are focused on performance

improvement

Organizational wide performance thinking

A Pull towards training and development

Delegates who are steering their own learning

Empowered people who are motivated for change

The solution we offer… A manager has a problem with the performance of his team He requests a skills training for his people Human Performance Improvement Approach

Here is how it works… Performance analysis Cause analysis Intervention implementation Change Management Evaluation & Measurement

Applications… Sales performance Customer satisfaction Internal serviceability (HR, Procurement) Employee satisfaction Problem solving capacity of an organization Project based working in an organization Any problem where there is a measurable performance… And there is much more to measure than you think!

Sales performance

Customer satisfaction

Internal serviceability (HR, Procurement)

Employee satisfaction

Problem solving capacity of an organization

Project based working in an organization

Any problem where there is a measurable performance…

And there is much more to measure than you think!

Applications… We offer “blended solutions”: Consulting for systems performance improvement on line training for knowledge building Team based training /coaching for skills enhancing Leadership Coaching for attitude change

We offer “blended solutions”:

Consulting for systems performance improvement

on line training for knowledge building

Team based training /coaching for skills enhancing

Leadership Coaching for attitude change

For more information… Call us +32 473 462 376 Mail us [email_address] Or have us over to discuss your performance challenge… Patrick Smits

Call us +32 473 462 376

Mail us [email_address]

Or have us over to discuss your performance

challenge…

Patrick Smits