Dr Patrick Dixon Chairman Global Change Ltd
Fellow, Centre Management Development, London Business School


Take	
  Hold	
...
Fresh thinking in a changing world
Monkeys on diet live longer
• After 20 years - 80% alive v 50% on normal calories
• Less cancer, diabetes, heart disease, ...
Slow or no ageing is a reality
• Rockfish,
Turtles, some
Whales
!
• No signs of
getting old
1	
  week	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  every	
  4	
  
The future is about
EMOTION
Would recommend
you to a friend ?
!
!
Understand
your client’s
wider world
300 million move to cities in China and!
475 million to cities in Africa by 2030 !
!
!
!
!
!
!
!
!
!
>40% WDP by 2015
— IMF - adjusted for Purchasing Power Parity
4 couples to produce a
great-grand
child
Real Impact of
Global Economy
on their
business
WGP	
  1980-­‐2013	
  (%,constant	
  prices)
US	
  GDP	
  1980-­‐2013	
  	
  
(%,constant	
  prices)	
  
EU	
  GDP	
  1980-­‐2013	
  	
  
(%,constant	
  prices)	
  
Vietnam	
  GDP	
  1985-­‐2011	
  
$3.4trillion	
  
!
$2.4	
  trillion	
  
!
•
!
$2.3	
  trillion	
  US	
  +	
  $65bn	
  per	
  month	
  
!
!
Expect	
  relaxed	
  
views	
  about	
  
INFLATION	
  	
  
34
!
SUDDEN
!
EVENTS
• Type	
  to	
  enter	
  text
40
• Click	
  to	
  edit	
  Master	
  text	
  styles
41
!43
• Type	
  to	
  enter	
  text
• Click	
  to	
  edit	
  Master	
  text	
  styles
Shale gas 33%
US supplies
3.3m US jobs
$468bn pa + more oil
produced than Saudi by 2020
!
200 years global supply
Up from ...
120,000 terawatts of sunlight /day

7,000 times total power use
QUEBEC	
  from	
  ARIZONA	
  
MOSCOW	
  from	
  SAHARA
Germany	
  Power	
  Surplus
!
• In	
  June	
  2013	
  
• Electricity	
  prices	
  became	
  nega?ve	
  -­‐	
  minusEU150	
...
!
AGILE
Create outstanding client
experience with flexible,
dynamic leadership that
anticipates client change
 	
  	
  	
  	
  	
  	
  	
  
!
RESPOND FAST
!
&
!
VERY PERSONAL
Digital
Control
!
FOCUS ON REAL
!
UNMET NEED
Rebalancing Air Conditioning
Save	
  30-­‐50%	
  energy	
  -­‐	
  payback	
  4	
  years	
  	
  
!
BE DIVERGENT
!
All true innovation means
doing things differently in a
tightly integrated way to serve
customers better
!64
!
Creating magic for
clients often costs
NOTHING
USE your EYES
!67
CREATE SURPRISE
Lesson from Retail:
Mobile influences $29bn of retail sales in UK
50% of all UK online sales are using mob...
Over	
  4000	
  road	
  hauliers	
  in	
  EU
1.3bn	
  home	
  delivered	
  e-­‐com	
  
items	
  in	
  UK	
  a	
  year	
  (...
ADD TOUCH OF GENIUS
— Click to edit Master text styles
!71
!
Inspire with higherc
PURPOSE
Star Awards
•Individuals	

•Family	

•Clients	

•Investors	

•Community	

•WiderWorld	

!
Making	
  Life	
  Bejer	
  	
  
!
Dr Patrick Dixon Chairman Global Change Ltd


Take	
  Hold	
  of	
  Your	
  Future	
  
globalchange.com	
  
!
!
Slides	
  ...
!
The Magic of Business
!
Share an amazing experience
as a customer
!
What does it mean for MITIE ?
!
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
Take Hold of Your Future - Creating Extraordinary Customer Experience
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Take Hold of Your Future - Creating Extraordinary Customer Experience

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Keynote for MITIE on global trends and ways to enhance client experience. Presentation by Futurist speaker Patrick Dixon.

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Take Hold of Your Future - Creating Extraordinary Customer Experience

  1. 1. Dr Patrick Dixon Chairman Global Change Ltd Fellow, Centre Management Development, London Business School 
 Take  Hold  of  Your  Future   Create  a  touch  of  magic  for  your  Clients   !
  2. 2. Fresh thinking in a changing world
  3. 3. Monkeys on diet live longer • After 20 years - 80% alive v 50% on normal calories • Less cancer, diabetes, heart disease, strokes, brain decay 12
  4. 4. Slow or no ageing is a reality • Rockfish, Turtles, some Whales ! • No signs of getting old
  5. 5. 1  week                                            every  4  
  6. 6. The future is about EMOTION
  7. 7. Would recommend you to a friend ? !
  8. 8. ! Understand your client’s wider world
  9. 9. 300 million move to cities in China and! 475 million to cities in Africa by 2030 ! ! ! ! ! ! ! ! ! !
  10. 10. >40% WDP by 2015 — IMF - adjusted for Purchasing Power Parity
  11. 11. 4 couples to produce a great-grand child
  12. 12. Real Impact of Global Economy on their business
  13. 13. WGP  1980-­‐2013  (%,constant  prices)
  14. 14. US  GDP  1980-­‐2013     (%,constant  prices)  
  15. 15. EU  GDP  1980-­‐2013     (%,constant  prices)  
  16. 16. Vietnam  GDP  1985-­‐2011  
  17. 17. $3.4trillion   !
  18. 18. $2.4  trillion   !
  19. 19. • ! $2.3  trillion  US  +  $65bn  per  month   ! ! Expect  relaxed   views  about   INFLATION    
  20. 20. 34 ! SUDDEN ! EVENTS
  21. 21. • Type  to  enter  text
  22. 22. 40
  23. 23. • Click  to  edit  Master  text  styles 41
  24. 24. !43
  25. 25. • Type  to  enter  text
  26. 26. • Click  to  edit  Master  text  styles
  27. 27. Shale gas 33% US supplies 3.3m US jobs $468bn pa + more oil produced than Saudi by 2020 ! 200 years global supply Up from 60 years in 5 years
  28. 28. 120,000 terawatts of sunlight /day
 7,000 times total power use QUEBEC  from  ARIZONA   MOSCOW  from  SAHARA
  29. 29. Germany  Power  Surplus ! • In  June  2013   • Electricity  prices  became  nega?ve  -­‐  minusEU150  /  MWhr  !!
  30. 30. ! AGILE Create outstanding client experience with flexible, dynamic leadership that anticipates client change
  31. 31.                
  32. 32. ! RESPOND FAST ! & ! VERY PERSONAL
  33. 33. Digital Control
  34. 34. ! FOCUS ON REAL ! UNMET NEED
  35. 35. Rebalancing Air Conditioning Save  30-­‐50%  energy  -­‐  payback  4  years    
  36. 36. ! BE DIVERGENT ! All true innovation means doing things differently in a tightly integrated way to serve customers better
  37. 37. !64
  38. 38. ! Creating magic for clients often costs NOTHING
  39. 39. USE your EYES
  40. 40. !67
  41. 41. CREATE SURPRISE Lesson from Retail: Mobile influences $29bn of retail sales in UK 50% of all UK online sales are using mobile
  42. 42. Over  4000  road  hauliers  in  EU 1.3bn  home  delivered  e-­‐com   items  in  UK  a  year  (+12%  pa) DELIVER EARLY
  43. 43. ADD TOUCH OF GENIUS
  44. 44. — Click to edit Master text styles !71
  45. 45. ! Inspire with higherc PURPOSE Star Awards
  46. 46. •Individuals •Family •Clients •Investors •Community •WiderWorld ! Making  Life  Bejer     !
  47. 47. Dr Patrick Dixon Chairman Global Change Ltd 
 Take  Hold  of  Your  Future   globalchange.com   ! ! Slides  and  Videos  -­‐  15  million  visitors   !
  48. 48. ! The Magic of Business ! Share an amazing experience as a customer ! What does it mean for MITIE ? !
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