• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Future of Insurance industry - global trends, demographics, emerging markets, technology, customer service - keynote speaker
 

Future of Insurance industry - global trends, demographics, emerging markets, technology, customer service - keynote speaker

on

  • 2,617 views

Future insurance trends - how insurance customers are changing. Impact of mobile, online comparison sites, call-centre experience, customer relationship management, use of Big Data in underwriting and ...

Future insurance trends - how insurance customers are changing. Impact of mobile, online comparison sites, call-centre experience, customer relationship management, use of Big Data in underwriting and calculating risk premiums. Growth of insurance in emerging markets. Conference keynote speaker and Futurist Patrick Dixon.

Statistics

Views

Total Views
2,617
Views on SlideShare
2,617
Embed Views
0

Actions

Likes
0
Downloads
50
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Future of Insurance industry - global trends, demographics, emerging markets, technology, customer service - keynote speaker Future of Insurance industry - global trends, demographics, emerging markets, technology, customer service - keynote speaker Presentation Transcript

    • Dr Patrick Dixon Chairman Global Change Ltd Insurance Trends Take hold of your Future Tuesday, 3 September 13
    • do things you really believe in Life  is  Short     Tuesday, 3 September 13
    • Why  I  believe   in  insurance     Tuesday, 3 September 13
    •      Insurance:  Confusing  Messages Tuesday, 3 September 13
    •      Insurance:  Confusing  Messages —Marke&ng:  We  are  here  to  protect  your  family,  to   pay  out  generously  and  quickly  if  something   happens  to  you,  giving  you  peace  of  mind  at  a  fair   price.    We  believe  in  the  value  of  what  we  do  for   you. Tuesday, 3 September 13
    •      Insurance:  Confusing  Messages —Marke&ng:  We  are  here  to  protect  your  family,  to   pay  out  generously  and  quickly  if  something   happens  to  you,  giving  you  peace  of  mind  at  a  fair   price.    We  believe  in  the  value  of  what  we  do  for   you. —Investor  Rela&ons:  Our  mission  is  to  make   shareholders  as  much  wealth  as  we  can  without   breaking  the  law  and  landing  up  in  prison.  We  raise   life  insurance  premiums  as  high  as  we  can  get   away  with,  and  pay  out  as  liBle  as  possible.   Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • ALL      BIG      RISKS      ARE      RELATED   Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • AGILITY means more than one strategy Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • WGP  1980-­‐2013  (%,constant  prices) Diversity  to  seize global  markets Tuesday, 3 September 13
    • EU  GDP  1980-­‐2013   (%,constant  prices)   Tuesday, 3 September 13
    • Vietnam  GDP  1985-­‐2011   Tuesday, 3 September 13
    • >40% WDP by 2015 — IMF - adjusted for Purchasing Power Parity Tuesday, 3 September 13
    • 23 Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • 25 Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • • Click  to  edit  Master  text  styles Tuesday, 3 September 13
    • • Click  to  edit  Master  text  styles Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • • Tuesday, 3 September 13
    • • £ 375 bn $2.3 trillion US + $85bn per monthTuesday, 3 September 13
    • China  33%  growth  insurance   premiums  in  2010-­‐11   Tuesday, 3 September 13
    • 33 Tuesday, 3 September 13
    • The future is about EMOTION Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • CONVERGENCE OR DIVERGENCE All innovation is about doing things differently to serve customers better Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • 39 Tuesday, 3 September 13
    • 80%  lost  in  seconds   Tuesday, 3 September 13
    • Screens Social   Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • 300 million move to cities in China and 475 million to cities in Africa by 2025 Tuesday, 3 September 13
    • 47 40% WDP Asia Pacific by 2015 Tuesday, 3 September 13
    • Europe Dying 4 couples to produce single great-grand child Stop Ageing Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • 75%  of  all  US  and  UK  wealth  owned  by   those  over  65  -­‐  but  many  need  to  work Tuesday, 3 September 13
    • 75%  of  all  US  and  UK  wealth  owned  by   those  over  65  -­‐  but  many  need  to  work Tuesday, 3 September 13
    • Older                                    Money 65% health budget on those over 65 Tuesday, 3 September 13
    • Older                                    Money 65% health budget on those over 65 Tuesday, 3 September 13
    • 66% of over 50s in Asia by 2050 —81 million now over 60 in India Tuesday, 3 September 13
    • Can we stop ageing ? Tuesday, 3 September 13
    • Genes à tests à insurance impact… ….A different kind of world Tuesday, 3 September 13
    • Eat more – weigh less •30% of US newborns will become diabetic •$100bn cost per year Tuesday, 3 September 13
    • Treatment which restores and maintains the youthful elasticity of hardened arteries, improves heart failure – and helps wrinkled skin. Tuesday, 3 September 13
    • Grow New Teeth • Pigs teeth grown in rats • Mice grow new teeth from nerve cells / gum tissue Tuesday, 3 September 13
    • Successful Heart repair •Inject bone marrow stem cells after bypass •Improves heart function Tuesday, 3 September 13
    • Monkeys on diet live longer • After 20 years - 80% alive v 50% on normal calories • Less cancer, diabetes, heart disease, strokes, brain decay 60 Tuesday, 3 September 13
    • Slow  or  no  ageing  is  a  reality  in  animals Impact  on  average  EU  reZrement  age  of  60 • Rockfish, Turtles, some Whales • No signs of getting old Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • lPeople like to belong lSense of identity lCommunity lFamily lLife insurance is always bought for tribe Happy to Belong Tuesday, 3 September 13
    • Every strong brand creates a tribe Tuesday, 3 September 13
    • 1  trillion pages  a   month Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Would they recommend to a friend ? Tuesday, 3 September 13
    • Would YOU recommend to a friend eg penalties for loyalty ? Tuesday, 3 September 13
    • 70 700,000  agents  -­‐  relaZonship  markeZng Tuesday, 3 September 13
    • 71 Household, personal liability and legal expenses Tuesday, 3 September 13
    • "Perfection!,"  TripAdvisor Member, Mar17, 2013 This was the most beautiful hotel. Delightful, all perfect.We will stay again v soon. "Terrible! TripAdvisor Member, Feb 10, 2013 Terrible place, rats, dirty, noisy - sick with food poisoning for 2 weeks. Nearly died. Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Personal Financial Services in Asia $300bn growth expected: 2011- 2020 Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Distribution – FUTURE DIRECT —From agents to banks —But trend is to go direct —Direct also reaches younger people Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Brand values opportunity Tuesday, 3 September 13
    • We are only in first hour of first day of eCommerce Tuesday, 3 September 13
    • e-­‐commerce  hit   $1  trillion  in  2012  e-­‐marketer   Tuesday, 3 September 13
    • >  200  million  mobile  payments     >  $160bn   Tuesday, 3 September 13
    • Kenya  -­‐  17m  customers $9bn  pa  -­‐  >33%  GDP Tanzania  9m  people 35  naZon  links  via  HomeSend  Hub Tuesday, 3 September 13
    • 84 1.7bn  phone   users  are   unbanked Tuesday, 3 September 13
    • Paypal  Mobile   $141m  -­‐  $4bn    2009-­‐11   Tuesday, 3 September 13
    • 86 2m  businesses  use   SQUARE   in  US 30  companies  like  Square  in  China Tuesday, 3 September 13
    • • 90%  Microsob  R&D • Azure  $1bn  revenues • Office  365  1bn  revenues -­‐  loyalty -­‐  no  piraZng -­‐  instant  upgrades CLOUD Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • 33%  in  UK  don’t  watch  live  TV Tuesday, 3 September 13
    • 70%  UK  bandwidth  =  YouTube  +  BBC   Neflix  video  streams  =  25%  US  bandwidth  (27m  users) Tuesday, 3 September 13
    • Mobile More than a Channel Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Free mobile devices calls / web / TV / games / pay 2010                                                  2013                                    2015                                                     Data Tuesday, 3 September 13
    • • Zettabyte = 1024 Exabytes Exabyte = 1024 Petabytes Petabyte = 1024 Terabytes Terabytes = 1024 Gigabytes Big Data Tuesday, 3 September 13
    • • Zettabyte = 1024 Exabytes Exabyte = 1024 Petabytes Petabyte = 1024 Terabytes Terabytes = 1024 Gigabytes That's a data explosion of 44x in What does Data mean for selling, underwriting and fraud ? Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Big Data means shift from Marketing to Advice Tuesday, 3 September 13
    • • Home • Work • Online • Offline • Sales • Entertain • Phone • Mobile • Chat • Social web Tuesday, 3 September 13
    • • Home • Work • Online • Offline • Sales • Entertain • Phone • Mobile • Chat • Social web ONE CUSTOMER Tuesday, 3 September 13
    • Tuesday, 3 September 13
    • Beyond Compliance be ready for further rapid changes in regulations and business models Tuesday, 3 September 13
    • $40 Trillion Green Tech Boom driven by oil price, cost cuts, green activism Tuesday, 3 September 13
    • Shale gas 33% US supplies 200 years global supply Up from 60 years in 5 years Tuesday, 3 September 13
    • Data accepted widely Science of global warming might possibly turn out to be incorrect, but it is highly influential Tuesday, 3 September 13
    • 120,000 terawatts of sunlight /day 7,000 times total global power use Power Moscow from Libyan Desert “40% EU power = wind by 2050” Tuesday, 3 September 13
    • 120,000 terawatts of sunlight /day 7,000 times total power use QUEBEC from ARIZONA Tuesday, 3 September 13
    • Solar cell generation parity <5-10 yrs Tuesday, 3 September 13
    • —30 million acres lost —EU 5% gasoline and diesel from food 25% of 2010 US grain à fuel 30% US grain burnt in cars Tuesday, 3 September 13
    • Power + FoodTuesday, 3 September 13
    • Tuesday, 3 September 13
    • All sales based on a promise Purpose of business is to deliver on your promise Profit is your reward for doing so Purpose of Business Tuesday, 3 September 13
    • Truth about Retail Funds —Yield after charges often very low —Many fund managers unwilling to invest own money in retail funds —Many in the industry say their own products are not worth investing in —Yesterday – “50% of us sell funds of funds but only 5% of us invest in them” Tuesday, 3 September 13
    • Every life covered, every family safe, every home secured —For individuals – protecting wealth —For family – providing for their future —For community – or society enhancing —For the whole earth – the good of all Making Life Better Tuesday, 3 September 13
    • Dr Patrick Dixon Chairman Global Change Ltd globalchange.com 4 MILLION VIDEO VIEWS Tuesday, 3 September 13