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Future of banking and financial services. Global trends, emerging markets, mobile banking and new payment systems, fund management, customer relationships, new technology, cloud-based banking services, security and hacking, challenge of legacy systems. New government regulation in banking and the future of the Euro zone. Future of London as a global financial centre. Compliance and the ultimate corporate value for every banker. Impact of big data on customer insight. Telecom and banking convergence. Future of insurance industry, underwriting and risk management. Why market research does not work. Conference keynote speaker on banking trends and insurance industry. Patrick Dixon.