Dr Patrick DixonChairman Global Change Ltd
Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 most influential busin...
EMOTION
Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
not enough to succeed
Intel Surfboard with laptop
Still convergence chaos at home
Beyond Techno Convergence• Multi-skilled, multidisciplinary  teams• Globalisation of every large  business, mergers, acqui...
Mobile payments  > 35%• All retail cards  mobile• Ticketing  mobile• Remittances  mobile• Location sensitive
UK Cards in 2010• Transactions $1 trillion pa• Credit card debt $85bn• Average card int rate 18%• 2% commissions £20bn
Monthly Bill v Fees(replace cards with mobile device)Free devices / web / video2010                      2013       2015
Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
65% managers use papere-mail print growing at work       e-store / search
New kinds of connections• Connections between apparently  unrelated ideas and facts• Example: fraud detection in banking  ...
Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
Moving Enterprise into Cloud              •   Security              •   Availability              •   Performance         ...
Corporate IT Directions• 85% allow wireless access• 90% allow remote access• 75% use software as a service /  cloud• 44% e...
Multinationals run into the            Cloud                          • $56bn / year• 25% large                 (Gartner) ...
Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
"Perfection!," TripAdvisor Member, Nov 25, 2008 This was the most beautiful hotel "Terrible! TripAdvisorMember, Oct 10, 20...
Global Warming - facts
Why Biofuels Are No Answer
Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
Managing Risks• 61% significant attempt to hack their  networks – twice 2008 fig   –15% were penetrated• 25% suffered deni...
Web Access = Risk or Benefit ?50% restrictwhich staffallowed webaccess –33% in 2008
• Individuals• Family• Staff• Community• Whole  earth
Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 most influential busin...
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
Future of digital customers, convergence & divergence in IT enterprises  - Conference keynote speaker
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Future of digital customers, convergence & divergence in IT enterprises - Conference keynote speaker

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http://www.globalchange.com - Digital devices - Divergence or convergence? Better and different -- convergence and divergence Consumer focus, IT systems,nanotech, biotech, software and mobile phones. Multiple devices and systems. Multiple capabilities and features. Innovation, divergence, new products and services. Customer choices and consumer satisfaction. How multiple features can win market share but also confuse customers. Innovation is about being different. Convergence in broadcasting, entertainment platforms, multimedia devices, mobile wireless organisers, and in business communication tools. Why convergence and divergence happen at same time. Future of convergence in product design. Limits to convergence in retail sector

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Future of digital customers, convergence & divergence in IT enterprises - Conference keynote speaker

  1. 1. Dr Patrick DixonChairman Global Change Ltd
  2. 2. Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50) Future of digital customers, convergence &divergence in IT enterprises for Ricoh (2011) 500 videos of keynotes www.youtube.com/user/pjvdixon Over 4 million views Dixon’s Futurist Website www.globalchange.com/ 14 million unique visitors.
  3. 3. EMOTION
  4. 4. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  5. 5. not enough to succeed
  6. 6. Intel Surfboard with laptop
  7. 7. Still convergence chaos at home
  8. 8. Beyond Techno Convergence• Multi-skilled, multidisciplinary teams• Globalisation of every large business, mergers, acquisitions• New blends of products and services• Blurring of differences between different kinds of corporations
  9. 9. Mobile payments  > 35%• All retail cards  mobile• Ticketing  mobile• Remittances  mobile• Location sensitive
  10. 10. UK Cards in 2010• Transactions $1 trillion pa• Credit card debt $85bn• Average card int rate 18%• 2% commissions £20bn
  11. 11. Monthly Bill v Fees(replace cards with mobile device)Free devices / web / video2010 2013 2015
  12. 12. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  13. 13. 65% managers use papere-mail print growing at work e-store / search
  14. 14. New kinds of connections• Connections between apparently unrelated ideas and facts• Example: fraud detection in banking – Complex data analysis to identify patterns of unusual activity, including unusual interactions between people• Example: tracking of new viral mutations – Disease pattern analysis
  15. 15. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  16. 16. Moving Enterprise into Cloud • Security • Availability • Performance • Cost • Private cloud adoption
  17. 17. Corporate IT Directions• 85% allow wireless access• 90% allow remote access• 75% use software as a service / cloud• 44% entrust critical services to 3rd party
  18. 18. Multinationals run into the Cloud • $56bn / year• 25% large (Gartner) corporations plan • $150bn by 2013 partial migration in 2 years • Software as a service• 11% in 12 months • Infrastructure as a• 30% global market service in UK – Financial services • Platform as a service • 90% Microsoft R&D
  19. 19. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  20. 20. "Perfection!," TripAdvisor Member, Nov 25, 2008 This was the most beautiful hotel "Terrible! TripAdvisorMember, Oct 10, 2008Terrible place, rats, dirty, noisy
  21. 21. Global Warming - facts
  22. 22. Why Biofuels Are No Answer
  23. 23. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  24. 24. Managing Risks• 61% significant attempt to hack their networks – twice 2008 fig –15% were penetrated• 25% suffered denial of service attack in 2010 – twice 2008 figure• Only 17% encrypt data at 3rd party sites• PriceWaterhouseCoopers ISBS 2010
  25. 25. Web Access = Risk or Benefit ?50% restrictwhich staffallowed webaccess –33% in 2008
  26. 26. • Individuals• Family• Staff• Community• Whole earth
  27. 27. Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50) Future of digital customers, convergence &divergence in IT enterprises for Ricoh (2011) 500 videos of keynotes www.youtube.com/user/pjvdixon Over 4 million views Dixon’s Futurist Website www.globalchange.com/ 14 million unique visitors.

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