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Future of digital customers, convergence & divergence in IT enterprises - Conference keynote speaker

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http://www.globalchange.com - Digital devices - Divergence or convergence? Better and different -- convergence and divergence Consumer focus, IT systems,nanotech, biotech, software and mobile …

http://www.globalchange.com - Digital devices - Divergence or convergence? Better and different -- convergence and divergence Consumer focus, IT systems,nanotech, biotech, software and mobile phones. Multiple devices and systems. Multiple capabilities and features. Innovation, divergence, new products and services. Customer choices and consumer satisfaction. How multiple features can win market share but also confuse customers. Innovation is about being different. Convergence in broadcasting, entertainment platforms, multimedia devices, mobile wireless organisers, and in business communication tools. Why convergence and divergence happen at same time. Future of convergence in product design. Limits to convergence in retail sector

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  • 1. Dr Patrick DixonChairman Global Change Ltd
  • 2. Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50) Future of digital customers, convergence &divergence in IT enterprises for Ricoh (2011) 500 videos of keynotes www.youtube.com/user/pjvdixon Over 4 million views Dixon’s Futurist Website www.globalchange.com/ 14 million unique visitors.
  • 3. EMOTION
  • 4. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  • 5. not enough to succeed
  • 6. Intel Surfboard with laptop
  • 7. Still convergence chaos at home
  • 8. Beyond Techno Convergence• Multi-skilled, multidisciplinary teams• Globalisation of every large business, mergers, acquisitions• New blends of products and services• Blurring of differences between different kinds of corporations
  • 9. Mobile payments  > 35%• All retail cards  mobile• Ticketing  mobile• Remittances  mobile• Location sensitive
  • 10. UK Cards in 2010• Transactions $1 trillion pa• Credit card debt $85bn• Average card int rate 18%• 2% commissions £20bn
  • 11. Monthly Bill v Fees(replace cards with mobile device)Free devices / web / video2010 2013 2015
  • 12. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  • 13. 65% managers use papere-mail print growing at work e-store / search
  • 14. New kinds of connections• Connections between apparently unrelated ideas and facts• Example: fraud detection in banking – Complex data analysis to identify patterns of unusual activity, including unusual interactions between people• Example: tracking of new viral mutations – Disease pattern analysis
  • 15. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  • 16. Moving Enterprise into Cloud • Security • Availability • Performance • Cost • Private cloud adoption
  • 17. Corporate IT Directions• 85% allow wireless access• 90% allow remote access• 75% use software as a service / cloud• 44% entrust critical services to 3rd party
  • 18. Multinationals run into the Cloud • $56bn / year• 25% large (Gartner) corporations plan • $150bn by 2013 partial migration in 2 years • Software as a service• 11% in 12 months • Infrastructure as a• 30% global market service in UK – Financial services • Platform as a service • 90% Microsoft R&D
  • 19. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  • 20. "Perfection!," TripAdvisor Member, Nov 25, 2008 This was the most beautiful hotel "Terrible! TripAdvisorMember, Oct 10, 2008Terrible place, rats, dirty, noisy
  • 21. Global Warming - facts
  • 22. Why Biofuels Are No Answer
  • 23. Exploit Info-Capital• Convergence• Connections• Clouds• Crowds• Controls
  • 24. Managing Risks• 61% significant attempt to hack their networks – twice 2008 fig –15% were penetrated• 25% suffered denial of service attack in 2010 – twice 2008 figure• Only 17% encrypt data at 3rd party sites• PriceWaterhouseCoopers ISBS 2010
  • 25. Web Access = Risk or Benefit ?50% restrictwhich staffallowed webaccess –33% in 2008
  • 26. • Individuals• Family• Staff• Community• Whole earth
  • 27. Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50) Future of digital customers, convergence &divergence in IT enterprises for Ricoh (2011) 500 videos of keynotes www.youtube.com/user/pjvdixon Over 4 million views Dixon’s Futurist Website www.globalchange.com/ 14 million unique visitors.

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